TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from I Wish it Was Worth The Money I love the aesthetic of Turbo Tax, however it's overall been a really rough experience this year. I purchased the software, downloaded the application, and logged in, however Turbo Tax was unable to retrieve my information from last year. I had to scrap the software digital download purchase I had made, and I ended up filing through the website. As someone who has filed with Turbo Tax for 7 years now, I feel sorry to say this but the prices have gone up way too much for what is offered. It's not the service it used to be, and the costs for every extra component just gives off a really greedy feel.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax Live Full Service Is Awesome! I cannot express enough thanks to my TurboTax Live Full Service representative Jerry! He really helped me understand a complicated situation and sorted through all of my documents with me. In the end, he ended up saving me money not only for this year, but due to his efforts, I am going to review past returns, and also have a better understanding for the future.
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax helped me recover from unexpected form I received a Schedule K-1 (Form 1041) after I had filed. Resulted in me having to do amended filing. After some problems with instructions, I was able to complete both federal and state amendments. When opening a form, the Manage Your Forms should be more prominent - I took a while to find the link for amendments. The interview for the Form 1041 asks for the address, and only includes one line. The actual form has a place for the Fiduciary Name from Box C, but there is no place to enter the information. The Form 1041, Box 11B, has a paragraph of explanation that states additional information is required and that you go to another area to enter the information. Fortunately, the one example provided a hint of where the additional information would go for me, but it surprised me that no other hints were identified. It also surprised me that the Property Tax section in deductions did not have a means to reference back to the Form 1041.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbotax is Awesome So easy to use. They cover all the bases. It is so nice to have all your questions answered.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is an awesome product I have used Turbo Tax for years. This year because of a newly required K-1 Form I needed an expert to help complete my taxes. I was very fortunate to be assigned Tracey. I couldn't have had a better person to work with. Tracey was very competent, very knowledgeable, and very personable. Totally satisfied!
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo tax may be good, but its has flaws, too! I really have had a number of issues this year with Turbo Tax. The first one involved downloading to my Mac for a 10 dollars discount. Well, that didn't work. I spent about 2 hours with one of your associates who tried her best to help me download to my Mac. We finally decided on canceling my order which meant I had to repurchase the order for 10 dollars more. That was $74.27 versus $84.88. It would me nice to get my $10.00. Secondly, the system for moving around on the pages is extremely annoying. I'm talking about the tab key and the scroll bar. It works, but owe so old school. Come on. Last, but not least many of the "learn mores" are very poorly written. My husband and I are not rocket scientists or lawyers, but we are educated. The experience of doing ones taxes should not be this difficult. Have a good day!
Date published: 2022-04-09
Rated 3 out of 5 by from I was disappointed this year. I've been using Turbo Tax for more than 20 years but this year was a hassle. My downloaded investment forms would not show any income for 2021. The 2020 amounts were there but 2021 showed nothing and kept saying review in a non-ending circle. I finally filled out another 1099 DIV form manually and then my income increased because there was a double entry but still 2021 showed no income from investments. When I deleted the duplicate entry, finally the 2021 investment income showed up along with my W-2, etc. The taxes were figured but no investment income showed for 2021.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax, I'm so glad you were born! TurboTax was a pleasure because of Marion who helped me with my taxes. To be honest, my previous CPA that was assigned to me went dark for 20 days so I naturally panicked. Then Marion contacted me and within 3 days, she took the load off my back and worked her magic where she saved me literally thousands of dollars. In fact, I got money back! She was very knowledgable and found ways where I could save even more money by check to see if my area was a disaster zone (which it was). Anyway, thank you Marion and TurboTax!
Date published: 2022-04-09
Rated 2 out of 5 by from Too Time Consuming Asad did a good job with my return and did a good job with communicating. My complaints are geared towards TurboTax and the inefficient process. There was too much back and forth after I answered the initial round of questions and provided all my documentation. There were also several documents/questions/information that they requested more than once. It also seems like they have tried to simplify things so much to the point where it made it more complicated. I also got conflicting information from emails and notifications. As if there was a lag in the system. So it sometimes made me panic thinking I had missed something. I also didn't like that a few times there was a threat of my service being bumped down from Full Service to Do-It-Yourself if I didn't do something on time. One of those times was when I was basically forced to file for an extension when there were still 11 days until tax returns were due. I had provided all my information with over two weeks until the deadline and they still made me feel as if my return wouldn't ne processed on time and if I didn't file the extension, my service would be downgraded to Do-It-Yourself. So overall I was very frustrated and annoyed with the TurboTax process. The people I dealt with were nice and helpful so they are not the problem. I had used the same tax firm for almost 10 years and switched to TurboTax thinking it would be cheaper and the headache of it alone has been enough to where I already told the previous firm I used to please keep me on their list for next year.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax helped I was struggling with Efiling my taxes for 2021 and called Turbotax and was easily assisted and helped. Will be using Turbotax in the future for all tax needs.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2355
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from I Wish it Was Worth The Money I love the aesthetic of Turbo Tax, however it's overall been a really rough experience this year. I purchased the software, downloaded the application, and logged in, however Turbo Tax was unable to retrieve my information from last year. I had to scrap the software digital download purchase I had made, and I ended up filing through the website. As someone who has filed with Turbo Tax for 7 years now, I feel sorry to say this but the prices have gone up way too much for what is offered. It's not the service it used to be, and the costs for every extra component just gives off a really greedy feel.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax Live Full Service Is Awesome! I cannot express enough thanks to my TurboTax Live Full Service representative Jerry! He really helped me understand a complicated situation and sorted through all of my documents with me. In the end, he ended up saving me money not only for this year, but due to his efforts, I am going to review past returns, and also have a better understanding for the future.
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax helped me recover from unexpected form I received a Schedule K-1 (Form 1041) after I had filed. Resulted in me having to do amended filing. After some problems with instructions, I was able to complete both federal and state amendments. When opening a form, the Manage Your Forms should be more prominent - I took a while to find the link for amendments. The interview for the Form 1041 asks for the address, and only includes one line. The actual form has a place for the Fiduciary Name from Box C, but there is no place to enter the information. The Form 1041, Box 11B, has a paragraph of explanation that states additional information is required and that you go to another area to enter the information. Fortunately, the one example provided a hint of where the additional information would go for me, but it surprised me that no other hints were identified. It also surprised me that the Property Tax section in deductions did not have a means to reference back to the Form 1041.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbotax is Awesome So easy to use. They cover all the bases. It is so nice to have all your questions answered.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is an awesome product I have used Turbo Tax for years. This year because of a newly required K-1 Form I needed an expert to help complete my taxes. I was very fortunate to be assigned Tracey. I couldn't have had a better person to work with. Tracey was very competent, very knowledgeable, and very personable. Totally satisfied!
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo tax may be good, but its has flaws, too! I really have had a number of issues this year with Turbo Tax. The first one involved downloading to my Mac for a 10 dollars discount. Well, that didn't work. I spent about 2 hours with one of your associates who tried her best to help me download to my Mac. We finally decided on canceling my order which meant I had to repurchase the order for 10 dollars more. That was $74.27 versus $84.88. It would me nice to get my $10.00. Secondly, the system for moving around on the pages is extremely annoying. I'm talking about the tab key and the scroll bar. It works, but owe so old school. Come on. Last, but not least many of the "learn mores" are very poorly written. My husband and I are not rocket scientists or lawyers, but we are educated. The experience of doing ones taxes should not be this difficult. Have a good day!
Date published: 2022-04-09
Rated 3 out of 5 by from I was disappointed this year. I've been using Turbo Tax for more than 20 years but this year was a hassle. My downloaded investment forms would not show any income for 2021. The 2020 amounts were there but 2021 showed nothing and kept saying review in a non-ending circle. I finally filled out another 1099 DIV form manually and then my income increased because there was a double entry but still 2021 showed no income from investments. When I deleted the duplicate entry, finally the 2021 investment income showed up along with my W-2, etc. The taxes were figured but no investment income showed for 2021.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax, I'm so glad you were born! TurboTax was a pleasure because of Marion who helped me with my taxes. To be honest, my previous CPA that was assigned to me went dark for 20 days so I naturally panicked. Then Marion contacted me and within 3 days, she took the load off my back and worked her magic where she saved me literally thousands of dollars. In fact, I got money back! She was very knowledgable and found ways where I could save even more money by check to see if my area was a disaster zone (which it was). Anyway, thank you Marion and TurboTax!
Date published: 2022-04-09
Rated 2 out of 5 by from Too Time Consuming Asad did a good job with my return and did a good job with communicating. My complaints are geared towards TurboTax and the inefficient process. There was too much back and forth after I answered the initial round of questions and provided all my documentation. There were also several documents/questions/information that they requested more than once. It also seems like they have tried to simplify things so much to the point where it made it more complicated. I also got conflicting information from emails and notifications. As if there was a lag in the system. So it sometimes made me panic thinking I had missed something. I also didn't like that a few times there was a threat of my service being bumped down from Full Service to Do-It-Yourself if I didn't do something on time. One of those times was when I was basically forced to file for an extension when there were still 11 days until tax returns were due. I had provided all my information with over two weeks until the deadline and they still made me feel as if my return wouldn't ne processed on time and if I didn't file the extension, my service would be downgraded to Do-It-Yourself. So overall I was very frustrated and annoyed with the TurboTax process. The people I dealt with were nice and helpful so they are not the problem. I had used the same tax firm for almost 10 years and switched to TurboTax thinking it would be cheaper and the headache of it alone has been enough to where I already told the previous firm I used to please keep me on their list for next year.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax helped I was struggling with Efiling my taxes for 2021 and called Turbotax and was easily assisted and helped. Will be using Turbotax in the future for all tax needs.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2355