TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love Turbo Tax! Used the basic turbo tax. Always easy to use and love it compares standard deductions to itemizing. I always feel confident in my filing
Date published: 2021-05-02
Rated 4 out of 5 by from Hard for me to navigate My experience not appreciated - with 4 tax forms - easier to mail
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to use Using TurboTax for years, and it gets better and better to use. I really like how it imports last year's data and remembers your info so you don't have to keep re entering the same information
Date published: 2021-05-02
Rated 2 out of 5 by from Turbo Tax - Giant Steps Backward This year filing w/ Turbo Tax Premier was a terrible experience and took twice as long, especially w/ EFile. First, TT couldn't find last year's return, which caused manual entries for data that has been the same since I started using TT, then Pro Series (I was Tier 1 support also) over 25 years ago. I had saved my return in at least three places last year and TT couldn't find it after looking over five times. I finally went to manual entry. Then, for Sch A, It's Deductible wouldn't come up and didn't have a link in the program. About 1/2 way thru entering extensive charitable donations, It's Deductible came out of nowhere in the program and I used it successfully for the remainder. After completing the returns (Fed & State) I left the program after saving in at least three places, then returned after less than a month to just EFile both returns. The first clue that a normally reliable TT wasn't right was the need to re-enter my license data before the app would open. What an irritation! Luckily I had it saved in a couple of places. Obviously, it wasn't in the TT file that had an issue because trying to open my return produced an error after clicking on the file. With frustration, I opened TT by going to the Start menu and selecting the app off the Win 10 App Menu. I still had to enter my license number, which is ridiculous. Finally, e-filing was a nightmare. It took longer to efile than to do my return and I owned my own tax business for 32 years. What in the world are you people thinking of. You've bought Lacerate and expanded Pro Series recently. I had to enter my VA drivers license number and a made up pin several times, along with my wife's separate data. Then there's the irritating vendor fee. I don't mind paying the $25 for the state, but tacked-on fees are what's going wrong with America. Intuit, which was a really great company when I worked there, but you need some serious business consulting help from my view now. Lastly, there is no obvious way in the program to contact your TT Help Desk directly. At least, if there is, I couldn't find it and reasoned it is probably off-shore anyway.
Date published: 2021-05-02
Rated 5 out of 5 by from Like turbotax It was straight forward n free and all the guide lines were well illustrated even for someone who has never done taxes
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax truly is awesome Instructions were very clear and precise. The flow of the process was exemplary and the ability to move back was very helpful. I was, in fact, impressed with the ability to downloading of certain financial information. I've been using Turbo Tax for years and this year's version is the clearest and the best. I used the help option a number of times and directly talked with your experts twice. They were incredibly helpful and answered all my questions
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is great! Love Turbo Tax. It is so easy to use and they walk you through the entire process. I have used this for the past 3 years and will continue to do so.
Date published: 2021-05-02
Rated 1 out of 5 by from This product sucks! This "product" kept trying to upsell to a paid version when I initially chose the free edition. It also kept making me review the same things multiple times after entering the info, when it should only be reviewed once before the forms are sent to the IRS. I will not recommend this program to anyone, and will be looking for a better and easier-to-use product for next year's taxes!
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is user friendly Always use Turbo Tax. It's a great software to use during tax season.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy, Amazing customer Service. If the definition of easy was TurboTax I would understand why. They made filling taxes a click off a button. Customer Service is super patient, welcoming and nice so don't worry if you mess up just give them a call. Definitely filing with TurboTax next year because filing with them is simple.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2352
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax! Used the basic turbo tax. Always easy to use and love it compares standard deductions to itemizing. I always feel confident in my filing
Date published: 2021-05-02
Rated 4 out of 5 by from Hard for me to navigate My experience not appreciated - with 4 tax forms - easier to mail
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to use Using TurboTax for years, and it gets better and better to use. I really like how it imports last year's data and remembers your info so you don't have to keep re entering the same information
Date published: 2021-05-02
Rated 2 out of 5 by from Turbo Tax - Giant Steps Backward This year filing w/ Turbo Tax Premier was a terrible experience and took twice as long, especially w/ EFile. First, TT couldn't find last year's return, which caused manual entries for data that has been the same since I started using TT, then Pro Series (I was Tier 1 support also) over 25 years ago. I had saved my return in at least three places last year and TT couldn't find it after looking over five times. I finally went to manual entry. Then, for Sch A, It's Deductible wouldn't come up and didn't have a link in the program. About 1/2 way thru entering extensive charitable donations, It's Deductible came out of nowhere in the program and I used it successfully for the remainder. After completing the returns (Fed & State) I left the program after saving in at least three places, then returned after less than a month to just EFile both returns. The first clue that a normally reliable TT wasn't right was the need to re-enter my license data before the app would open. What an irritation! Luckily I had it saved in a couple of places. Obviously, it wasn't in the TT file that had an issue because trying to open my return produced an error after clicking on the file. With frustration, I opened TT by going to the Start menu and selecting the app off the Win 10 App Menu. I still had to enter my license number, which is ridiculous. Finally, e-filing was a nightmare. It took longer to efile than to do my return and I owned my own tax business for 32 years. What in the world are you people thinking of. You've bought Lacerate and expanded Pro Series recently. I had to enter my VA drivers license number and a made up pin several times, along with my wife's separate data. Then there's the irritating vendor fee. I don't mind paying the $25 for the state, but tacked-on fees are what's going wrong with America. Intuit, which was a really great company when I worked there, but you need some serious business consulting help from my view now. Lastly, there is no obvious way in the program to contact your TT Help Desk directly. At least, if there is, I couldn't find it and reasoned it is probably off-shore anyway.
Date published: 2021-05-02
Rated 5 out of 5 by from Like turbotax It was straight forward n free and all the guide lines were well illustrated even for someone who has never done taxes
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax truly is awesome Instructions were very clear and precise. The flow of the process was exemplary and the ability to move back was very helpful. I was, in fact, impressed with the ability to downloading of certain financial information. I've been using Turbo Tax for years and this year's version is the clearest and the best. I used the help option a number of times and directly talked with your experts twice. They were incredibly helpful and answered all my questions
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is great! Love Turbo Tax. It is so easy to use and they walk you through the entire process. I have used this for the past 3 years and will continue to do so.
Date published: 2021-05-02
Rated 1 out of 5 by from This product sucks! This "product" kept trying to upsell to a paid version when I initially chose the free edition. It also kept making me review the same things multiple times after entering the info, when it should only be reviewed once before the forms are sent to the IRS. I will not recommend this program to anyone, and will be looking for a better and easier-to-use product for next year's taxes!
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is user friendly Always use Turbo Tax. It's a great software to use during tax season.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy, Amazing customer Service. If the definition of easy was TurboTax I would understand why. They made filling taxes a click off a button. Customer Service is super patient, welcoming and nice so don't worry if you mess up just give them a call. Definitely filing with TurboTax next year because filing with them is simple.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2352