TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome!! Great product!!! Thanks for having a product available like Turbo Tax.
Date published: 2021-04-26
Rated 4 out of 5 by from easy I am very happy to use turbo tax. I use it every year
Date published: 2021-04-26
Rated 5 out of 5 by from only way to go because of covid, i had to make a 401k withdrawal just to live during the shut down. Paula, with Turbo Tax waded through all the new relief rules and kept up to date. i used the last year and will use them again.
Date published: 2021-04-26
Rated 3 out of 5 by from Turbo Tax need to be thoroughly updated ANNUALLY I rely on TurboTax every year to file a complicated return - rental property, business income, foreign bank accounts. And I eventually get there . . . in the end. This year, I was using a new laptop and several times was completely frozen in the software until I exited, changed screen resolution to HUGE font, and re-started Turbo Tax. I then had to change the settings back when I got past the error (most recent one was on paying for Audit Defense by credit card). Also, many of the topics are outdated, e.g. Tax Preparation Expense deduction, requirements for filing 1099 forms for rental property contractors. Version used: Premier, WINDOWS
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo Tax, Fast, Easy and Affordable! Very professional staff gets the work done in a timely manner and explains everything thoroughly.
Date published: 2021-04-26
Rated 5 out of 5 by from my Professional, Mrs. LynnJ Mrs. LynnJ, what should I begin? When I was matched with my tax professional, LynnJ, I was a bit worried because we immediately ran into some very strange and very unusual technical difficulties;however Mrs. LynnJ, quickly showed her expertise and great experience by calm and easily walking me through the process. We even diverged from the conversation of taxes quiet a few times with casual/relaxed conversation. There were lots of laughs and we even discovered that Mrs. LynnJ had actually been to my state of MD. Mrs. LynnJ was my first experience working with a tax professional and if I could get a professional such as her every time I had to file taxes, I would never have to stress over taxes again. She made everything simple to explain and worked promptly and even on a SUNDAY - JUST FOR ME! I just cannot say enough about Mrs. LynnJ, whom I now refer to as my "adopted mom". I love you Mrs. LynnJ (mom) and thank you so much!
Date published: 2021-04-26
Rated 5 out of 5 by from Great Experience with TurboTax 2020 I had a great experience filing tax returns using TurboTax 2020.
Date published: 2021-04-26
Rated 5 out of 5 by from Great Job, Turbo Tax! Very explicit, thorough on all levels and user friendly.
Date published: 2021-04-26
Rated 1 out of 5 by from waste of money and time found out after i was mostly done with my return that it did not have the functionality to complete state taxes, but still got charged $50 to print and file it myself. won't bother with this product ever again. also lots of upselling and obscured pricing so probably never actually received the USAA discount. having a professional handle this would be the same price i think.
Date published: 2021-04-26
Rated 2 out of 5 by from Frustrating I thought I was DONE, but apparently my taxes hadn't been TRANSMITTED.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2348
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome!! Great product!!! Thanks for having a product available like Turbo Tax.
Date published: 2021-04-26
Rated 4 out of 5 by from easy I am very happy to use turbo tax. I use it every year
Date published: 2021-04-26
Rated 5 out of 5 by from only way to go because of covid, i had to make a 401k withdrawal just to live during the shut down. Paula, with Turbo Tax waded through all the new relief rules and kept up to date. i used the last year and will use them again.
Date published: 2021-04-26
Rated 3 out of 5 by from Turbo Tax need to be thoroughly updated ANNUALLY I rely on TurboTax every year to file a complicated return - rental property, business income, foreign bank accounts. And I eventually get there . . . in the end. This year, I was using a new laptop and several times was completely frozen in the software until I exited, changed screen resolution to HUGE font, and re-started Turbo Tax. I then had to change the settings back when I got past the error (most recent one was on paying for Audit Defense by credit card). Also, many of the topics are outdated, e.g. Tax Preparation Expense deduction, requirements for filing 1099 forms for rental property contractors. Version used: Premier, WINDOWS
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo Tax, Fast, Easy and Affordable! Very professional staff gets the work done in a timely manner and explains everything thoroughly.
Date published: 2021-04-26
Rated 5 out of 5 by from my Professional, Mrs. LynnJ Mrs. LynnJ, what should I begin? When I was matched with my tax professional, LynnJ, I was a bit worried because we immediately ran into some very strange and very unusual technical difficulties;however Mrs. LynnJ, quickly showed her expertise and great experience by calm and easily walking me through the process. We even diverged from the conversation of taxes quiet a few times with casual/relaxed conversation. There were lots of laughs and we even discovered that Mrs. LynnJ had actually been to my state of MD. Mrs. LynnJ was my first experience working with a tax professional and if I could get a professional such as her every time I had to file taxes, I would never have to stress over taxes again. She made everything simple to explain and worked promptly and even on a SUNDAY - JUST FOR ME! I just cannot say enough about Mrs. LynnJ, whom I now refer to as my "adopted mom". I love you Mrs. LynnJ (mom) and thank you so much!
Date published: 2021-04-26
Rated 5 out of 5 by from Great Experience with TurboTax 2020 I had a great experience filing tax returns using TurboTax 2020.
Date published: 2021-04-26
Rated 5 out of 5 by from Great Job, Turbo Tax! Very explicit, thorough on all levels and user friendly.
Date published: 2021-04-26
Rated 1 out of 5 by from waste of money and time found out after i was mostly done with my return that it did not have the functionality to complete state taxes, but still got charged $50 to print and file it myself. won't bother with this product ever again. also lots of upselling and obscured pricing so probably never actually received the USAA discount. having a professional handle this would be the same price i think.
Date published: 2021-04-26
Rated 2 out of 5 by from Frustrating I thought I was DONE, but apparently my taxes hadn't been TRANSMITTED.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2348