TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from On Line Awesome-CD Sucks-Won't work on Mac I bought Turbo Tax Deluxe at Sam's- After 10 years of using it, this year it won't work on my Mac. I have now paid twice this year to use it, once in the store and again on Line.However, the results were still great, just twice as expensive.
Date published: 2023-04-15
Rated 5 out of 5 by from I've used Turbotax for over 11 years TurboTax is great. I've used it for over 12 years and have no problems with my returns. It's awesome!
Date published: 2023-04-15
Rated 5 out of 5 by from Worth it Turbo Tax is thorough, quick and easy. Well worth the cost.
Date published: 2023-04-15
Rated 4 out of 5 by from A good product that still needs improvement I had issues printing my return (and was able to duplicate them later). It locked-up the app, forcing me to restart it. Then I had to find a work-around. This was on a brand-new Mac laptop unadulterated yet with any apps, settings, or data from my old laptop (except for my last tax return filing with your product). This obviously should not happen. I also believe that things at times with Turbotax could be a little more straightforward than they are. One example is when I was ready to file, Turbotax did not inform me until the very, very end that there would be a charge to e-file my state return. Why not state it upfront on the ready-to-file page, as they do about e-filing for federal (which they clearly state is free)?
Date published: 2023-04-15
Rated 3 out of 5 by from PIN issue poorly handled Many of us need to enter an Identity Protection PIN. Turbotax does not prompt for this. When return is submitted, it is rejected. Figuring out how to fix the rejected return by entering the PIN is not obvious at all. Then all the steps to resubmit the return have to be repeated and it's not clear if the $$ owed will be remitted a second time. TurboTax is good. On this dimension, they can do MUCH better!
Date published: 2023-04-15
Rated 5 out of 5 by from Easy Peasy! Taxes are stressful, but with the online support, we was able to complete my somewhat complicated tax return without much anxiety at all. I appreciate knowing an e pert was available to support me and answer my questions.
Date published: 2023-04-15
Rated 5 out of 5 by from Very easy to use! An incredibly smooth experience. Easy to use and not time consuming. No confusion!
Date published: 2023-04-15
Rated 5 out of 5 by from Making taxes easier TuurboTax has been made submitting my taxes easier for years!!!
Date published: 2023-04-15
Rated 1 out of 5 by from Horrible company that ruins doing taxes They try to make it so that you cannot do taxes for free. They have bad marketing practices and predator-type practices.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is awesome Alia was fantastic! I had a issue that she helped me with in less than 5 min.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2343
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from On Line Awesome-CD Sucks-Won't work on Mac I bought Turbo Tax Deluxe at Sam's- After 10 years of using it, this year it won't work on my Mac. I have now paid twice this year to use it, once in the store and again on Line.However, the results were still great, just twice as expensive.
Date published: 2023-04-15
Rated 5 out of 5 by from I've used Turbotax for over 11 years TurboTax is great. I've used it for over 12 years and have no problems with my returns. It's awesome!
Date published: 2023-04-15
Rated 5 out of 5 by from Worth it Turbo Tax is thorough, quick and easy. Well worth the cost.
Date published: 2023-04-15
Rated 4 out of 5 by from A good product that still needs improvement I had issues printing my return (and was able to duplicate them later). It locked-up the app, forcing me to restart it. Then I had to find a work-around. This was on a brand-new Mac laptop unadulterated yet with any apps, settings, or data from my old laptop (except for my last tax return filing with your product). This obviously should not happen. I also believe that things at times with Turbotax could be a little more straightforward than they are. One example is when I was ready to file, Turbotax did not inform me until the very, very end that there would be a charge to e-file my state return. Why not state it upfront on the ready-to-file page, as they do about e-filing for federal (which they clearly state is free)?
Date published: 2023-04-15
Rated 3 out of 5 by from PIN issue poorly handled Many of us need to enter an Identity Protection PIN. Turbotax does not prompt for this. When return is submitted, it is rejected. Figuring out how to fix the rejected return by entering the PIN is not obvious at all. Then all the steps to resubmit the return have to be repeated and it's not clear if the $$ owed will be remitted a second time. TurboTax is good. On this dimension, they can do MUCH better!
Date published: 2023-04-15
Rated 5 out of 5 by from Easy Peasy! Taxes are stressful, but with the online support, we was able to complete my somewhat complicated tax return without much anxiety at all. I appreciate knowing an e pert was available to support me and answer my questions.
Date published: 2023-04-15
Rated 5 out of 5 by from Very easy to use! An incredibly smooth experience. Easy to use and not time consuming. No confusion!
Date published: 2023-04-15
Rated 5 out of 5 by from Making taxes easier TuurboTax has been made submitting my taxes easier for years!!!
Date published: 2023-04-15
Rated 1 out of 5 by from Horrible company that ruins doing taxes They try to make it so that you cannot do taxes for free. They have bad marketing practices and predator-type practices.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is awesome Alia was fantastic! I had a issue that she helped me with in less than 5 min.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2343