TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy Easy to use. Like how it’s broken down step by step. Takes all the guesswork, anxiety and frustration out of the process.
Date published: 2022-04-10
Rated 4 out of 5 by from Turbotax was good and efficient I did everything on line. It was long and extensive but quite efficient and accurate.
Date published: 2022-04-10
Rated 3 out of 5 by from A bit misleading.... When I bought this product it said I could buy the State filing for $55. This was fine, so I purchased the Federal part as the program took me through the steps to start there. I paid the $170 for Fed, spent all the time to complete my forms, and went to proceed to State. When I clicked to purchase the state portion it told me they don't offer state filing of the 1065 for Idaho. This was very upsetting, as they already had my $170. Now, to use a different program I would have to buy another Fed + State package (no other sites offer just State filing...,grr) or download all the forms Idaho requires, the instructions for them, and spend several times longer doing the State portion long-hand. TurboTax should provide the info up front that they cannot service certain states, before taking money for Fed and putting folks like me in a position like this - soooo frustrating. 2021 was my first year in business and my business is only a pile of debt as is, now this is just really upsetting.
Date published: 2022-04-10
Rated 2 out of 5 by from Disappointed I've used the product for twenty years for all kinds of complicated returns and loved it. This year I sold a rental property and dealing with it in the program was almost impossible, no clear entry or instructions. Even the online community help didn't know how to handle it, giving me wrong answers more than once, and these were turbotax employees. Very disappointed.
Date published: 2022-04-10
Rated 3 out of 5 by from Always easier than doing it myself Sometimes the app doesn't work like it's supposed to (it took TurboTax ages to pair us with a tax filer this year) but overall it's worth the money to get this taken care of stress free.
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to Use TurboTax is easy to use and enter the information to file your tax returns.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is very convenient Easy to use Turbo Tax and customer service is awesome
Date published: 2022-04-10
Rated 2 out of 5 by from very frustrating I have spent hours trying to resize forms that are too big for my screen. Very frustrating. Also did not know when I bought the desktop version of TurboTax that I wouldn't get access to any expert tax help - that is only for the online version. Again, very frustrating to find out after I already purchased and installed the product. It was also impossible for me to add and pay for another state to my return - I had to call Help and it even took them a significant amount of time get it to work.
Date published: 2022-04-10
Rated 5 out of 5 by from Good Overall This year I had no issues. When you have a large family I would suggest though that if you need to file more than 5 returns you should be able to pay for the file instead of buying a new software.
Date published: 2022-04-10
Rated 4 out of 5 by from TT is ok for me as far as 2021 version goes. I did not know that TT automatically assumed that I wanted to continue using self employed, which I was no longer in 2021. I thought I had option of selecting a cheaper version at the end before paying. When i did not enter any amount for self-employed, TT should have asked if I still want self-employed version. (NO!) I had no desire of REDOING everything again, so reluctantly paid the higher price.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2335
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Easy to use. Like how it’s broken down step by step. Takes all the guesswork, anxiety and frustration out of the process.
Date published: 2022-04-10
Rated 4 out of 5 by from Turbotax was good and efficient I did everything on line. It was long and extensive but quite efficient and accurate.
Date published: 2022-04-10
Rated 3 out of 5 by from A bit misleading.... When I bought this product it said I could buy the State filing for $55. This was fine, so I purchased the Federal part as the program took me through the steps to start there. I paid the $170 for Fed, spent all the time to complete my forms, and went to proceed to State. When I clicked to purchase the state portion it told me they don't offer state filing of the 1065 for Idaho. This was very upsetting, as they already had my $170. Now, to use a different program I would have to buy another Fed + State package (no other sites offer just State filing...,grr) or download all the forms Idaho requires, the instructions for them, and spend several times longer doing the State portion long-hand. TurboTax should provide the info up front that they cannot service certain states, before taking money for Fed and putting folks like me in a position like this - soooo frustrating. 2021 was my first year in business and my business is only a pile of debt as is, now this is just really upsetting.
Date published: 2022-04-10
Rated 2 out of 5 by from Disappointed I've used the product for twenty years for all kinds of complicated returns and loved it. This year I sold a rental property and dealing with it in the program was almost impossible, no clear entry or instructions. Even the online community help didn't know how to handle it, giving me wrong answers more than once, and these were turbotax employees. Very disappointed.
Date published: 2022-04-10
Rated 3 out of 5 by from Always easier than doing it myself Sometimes the app doesn't work like it's supposed to (it took TurboTax ages to pair us with a tax filer this year) but overall it's worth the money to get this taken care of stress free.
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to Use TurboTax is easy to use and enter the information to file your tax returns.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is very convenient Easy to use Turbo Tax and customer service is awesome
Date published: 2022-04-10
Rated 2 out of 5 by from very frustrating I have spent hours trying to resize forms that are too big for my screen. Very frustrating. Also did not know when I bought the desktop version of TurboTax that I wouldn't get access to any expert tax help - that is only for the online version. Again, very frustrating to find out after I already purchased and installed the product. It was also impossible for me to add and pay for another state to my return - I had to call Help and it even took them a significant amount of time get it to work.
Date published: 2022-04-10
Rated 5 out of 5 by from Good Overall This year I had no issues. When you have a large family I would suggest though that if you need to file more than 5 returns you should be able to pay for the file instead of buying a new software.
Date published: 2022-04-10
Rated 4 out of 5 by from TT is ok for me as far as 2021 version goes. I did not know that TT automatically assumed that I wanted to continue using self employed, which I was no longer in 2021. I thought I had option of selecting a cheaper version at the end before paying. When i did not enter any amount for self-employed, TT should have asked if I still want self-employed version. (NO!) I had no desire of REDOING everything again, so reluctantly paid the higher price.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2335