TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from Easy to Navigate & a Complete Product I've been using Turbo Tax and find it easy to use and it is nice that you are able to choose the level of assistance you need.
Date published: 2021-05-02
Rated 1 out of 5 by from Don't get hooked! I've been using TurboTax since '89. I absolutely loved the early years of the program. I could see the information directly on the forms. If I clicked on a number in a form it took me to the form that that number came from. I could make notes on entries reminding myself how I got numbers that I entered. I could even embed mini spreadsheets whose calculations would enter into the tax forms. Now TurboTax is like a high school student working part-time for an accountant. She reads the questions she's supposed to read and writes down your answers. If you don't understand her question she'll read you a cryptic explanation. Then periodically she'll tell you that if you want to work with someone more knowledgable you should upgrade to a more expensive service! If another tax prep software would allow me to see it prior to purchase I would definitely try it out. I've continued to stay with TurboTax only because I get the "Premier" edition for free through the company I invest with and TurboTax has my tax data from previous years to automatically update my current year - so I'm hooked!
Date published: 2021-05-02
Rated 1 out of 5 by from E-filing is a rip off After already paying for a state return you find out after going all the way through the e-filing process that Intuit wants an additional $25 dollars to e-file state. This should have been clear before you started the process. And to top it off the payment process for a additional e-filing fee is confusing if you've already purchased the software (enter your confirmation number and have it rejected and get to start all over).
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is so helpful. Turbo tax helps me to get my taxes done and has people to help you if you are confused
Date published: 2021-05-02
Rated 5 out of 5 by from Awesome This is very easy to follow directions, I use it every year
Date published: 2021-05-02
Rated 5 out of 5 by from Makes tax season so much easier I hate paying taxes and dread them every year. Worth every penny
Date published: 2021-05-02
Rated 3 out of 5 by from Turbotax is difficult to use. 1. Difficult to get answers on your help line 2. I had already provided all capitial gain & loss ionformation that came from down loads that Turbotax did from my brokerage accpunts, However it keep asking me to fill information for Form 2210. 3. Quick Zoom feature did not work. Your help line was of no help.
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is awesome I have been using TurboTax for years, and find it as a convenient and easy way to do my taxes
Date published: 2021-05-02
Rated 5 out of 5 by from Easy Easy to use. Having live agents available to help is great!
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo tax was super easy and totally worth it! Leah was my turbo tax expert and she was easy to talk to and very informative! She made the process a breeze! Thanks, Leah!
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2326
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to Navigate & a Complete Product I've been using Turbo Tax and find it easy to use and it is nice that you are able to choose the level of assistance you need.
Date published: 2021-05-02
Rated 1 out of 5 by from Don't get hooked! I've been using TurboTax since '89. I absolutely loved the early years of the program. I could see the information directly on the forms. If I clicked on a number in a form it took me to the form that that number came from. I could make notes on entries reminding myself how I got numbers that I entered. I could even embed mini spreadsheets whose calculations would enter into the tax forms. Now TurboTax is like a high school student working part-time for an accountant. She reads the questions she's supposed to read and writes down your answers. If you don't understand her question she'll read you a cryptic explanation. Then periodically she'll tell you that if you want to work with someone more knowledgable you should upgrade to a more expensive service! If another tax prep software would allow me to see it prior to purchase I would definitely try it out. I've continued to stay with TurboTax only because I get the "Premier" edition for free through the company I invest with and TurboTax has my tax data from previous years to automatically update my current year - so I'm hooked!
Date published: 2021-05-02
Rated 1 out of 5 by from E-filing is a rip off After already paying for a state return you find out after going all the way through the e-filing process that Intuit wants an additional $25 dollars to e-file state. This should have been clear before you started the process. And to top it off the payment process for a additional e-filing fee is confusing if you've already purchased the software (enter your confirmation number and have it rejected and get to start all over).
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is so helpful. Turbo tax helps me to get my taxes done and has people to help you if you are confused
Date published: 2021-05-02
Rated 5 out of 5 by from Awesome This is very easy to follow directions, I use it every year
Date published: 2021-05-02
Rated 5 out of 5 by from Makes tax season so much easier I hate paying taxes and dread them every year. Worth every penny
Date published: 2021-05-02
Rated 3 out of 5 by from Turbotax is difficult to use. 1. Difficult to get answers on your help line 2. I had already provided all capitial gain & loss ionformation that came from down loads that Turbotax did from my brokerage accpunts, However it keep asking me to fill information for Form 2210. 3. Quick Zoom feature did not work. Your help line was of no help.
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is awesome I have been using TurboTax for years, and find it as a convenient and easy way to do my taxes
Date published: 2021-05-02
Rated 5 out of 5 by from Easy Easy to use. Having live agents available to help is great!
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo tax was super easy and totally worth it! Leah was my turbo tax expert and she was easy to talk to and very informative! She made the process a breeze! Thanks, Leah!
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2326