TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Never again. The last time with Turbotax I had been using Turbo tax for 20 years, but after this year, will use H and R or any other system. Two bad experiences:1. I bought the CD/Download at local store. It took over 45 min to try to download it. It wanted me to create an Intuit account with more personal info at risk. I could not download it, and when I found the number to call, it was some schister trying to sign me up for tax planning. Then during the program answering questions, it kept wanting me to enroll for the premium package. Get lost. 2. When I got to the state filing, it now charges $25 per state. Ok. Paid, Then when I did the electronic filing, I had to pay the state taxes again. I called twice to protest, but got nowhere with the people. As I said, Never again. One other thing, Just look at the questions asked at the screen below.
Date published: 2022-04-08
Rated 1 out of 5 by from Infuriating. It took no less than installing on 3 separate systems to finally get TurboTax to submit. Errors were about "your connection isn't secure", so it wouldn't _allow_ me to submit. Absolutely garbage and the "support" you find is worthless. Just like everyone else, I'm using because of inertia.
Date published: 2022-04-08
Rated 5 out of 5 by from fast and easy First time user and turbo tax made it simple. i would use again.
Date published: 2022-04-08
Rated 1 out of 5 by from Worst ever !! Entered all my information on 3/6. Received a receipt. Received an e-mail on 4/7 saying my taxes were not filed. Spent over a total of 5 hours on phone and using the poor software and finally got a person who helped me. I will not recommend or use this software ever again.
Date published: 2022-04-08
Rated 3 out of 5 by from Turbo Tax is convenient and easy but hate the fees Hate the fees and hidden fees, read carefully or you will get charged more than you have to pay. Whatever happened to FREE filing?
Date published: 2022-04-08
Rated 5 out of 5 by from Easy Easy !!! TurboTax makes it easy no experience needed simple multichoice questions easy easy easy thank you turbo tax
Date published: 2022-04-08
Rated 4 out of 5 by from Continuing error in program Turbo-Tax continues to code Railroad Retirement payments shown on Form RRB-1099-R as Code 3, Disability, when correct code is 7, Normal Distribution. There is no box on RRB-1099-R to show the correct code and the program defaults to the lowest available number. The program will not allow an overwrite of the entry.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is ausom excellent product and I love it. I am going to use it next year if the price is right.
Date published: 2022-04-08
Rated 3 out of 5 by from I already paid for turbotax Why, towards the end, am I asked to pay again? I was given the option to have my 25.00 filing fee deducted from my refund. The requirement was having turbotax premium. I thought I already had that. But now I'm being asked to pay 45.00 more. It looks like I'm being double charged. I opted instead to pay by credit card.
Date published: 2022-04-08
Rated 5 out of 5 by from Janna from Turbo Tax is Awesome First time using Full Service and it was great! I submitted my info and it was completed for me! I will definitely be using this service in the future!
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2319
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Never again. The last time with Turbotax I had been using Turbo tax for 20 years, but after this year, will use H and R or any other system. Two bad experiences:1. I bought the CD/Download at local store. It took over 45 min to try to download it. It wanted me to create an Intuit account with more personal info at risk. I could not download it, and when I found the number to call, it was some schister trying to sign me up for tax planning. Then during the program answering questions, it kept wanting me to enroll for the premium package. Get lost. 2. When I got to the state filing, it now charges $25 per state. Ok. Paid, Then when I did the electronic filing, I had to pay the state taxes again. I called twice to protest, but got nowhere with the people. As I said, Never again. One other thing, Just look at the questions asked at the screen below.
Date published: 2022-04-08
Rated 1 out of 5 by from Infuriating. It took no less than installing on 3 separate systems to finally get TurboTax to submit. Errors were about "your connection isn't secure", so it wouldn't _allow_ me to submit. Absolutely garbage and the "support" you find is worthless. Just like everyone else, I'm using because of inertia.
Date published: 2022-04-08
Rated 5 out of 5 by from fast and easy First time user and turbo tax made it simple. i would use again.
Date published: 2022-04-08
Rated 1 out of 5 by from Worst ever !! Entered all my information on 3/6. Received a receipt. Received an e-mail on 4/7 saying my taxes were not filed. Spent over a total of 5 hours on phone and using the poor software and finally got a person who helped me. I will not recommend or use this software ever again.
Date published: 2022-04-08
Rated 3 out of 5 by from Turbo Tax is convenient and easy but hate the fees Hate the fees and hidden fees, read carefully or you will get charged more than you have to pay. Whatever happened to FREE filing?
Date published: 2022-04-08
Rated 5 out of 5 by from Easy Easy !!! TurboTax makes it easy no experience needed simple multichoice questions easy easy easy thank you turbo tax
Date published: 2022-04-08
Rated 4 out of 5 by from Continuing error in program Turbo-Tax continues to code Railroad Retirement payments shown on Form RRB-1099-R as Code 3, Disability, when correct code is 7, Normal Distribution. There is no box on RRB-1099-R to show the correct code and the program defaults to the lowest available number. The program will not allow an overwrite of the entry.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is ausom excellent product and I love it. I am going to use it next year if the price is right.
Date published: 2022-04-08
Rated 3 out of 5 by from I already paid for turbotax Why, towards the end, am I asked to pay again? I was given the option to have my 25.00 filing fee deducted from my refund. The requirement was having turbotax premium. I thought I already had that. But now I'm being asked to pay 45.00 more. It looks like I'm being double charged. I opted instead to pay by credit card.
Date published: 2022-04-08
Rated 5 out of 5 by from Janna from Turbo Tax is Awesome First time using Full Service and it was great! I submitted my info and it was completed for me! I will definitely be using this service in the future!
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2319