TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Very Good Product The only thing for improvement that I noticed, is on the page where you are entering payment information to pay for TurboTax e-filing, be very clear that's what your paying for as opposed to paying your taxes with a credit card.
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo Tax leaves a lot open to question I did not like the fact that decisions made by the software were not explained in any way. A completely puzzling and seemingly incorrect recommendation was made to pay over $6,000 in estimated taxes in 2022, without explanation. Information about foreign taxes was requested with no guidance on where to find it. .
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax You ask way too many unnecessary questions. Your Instructions are not clear.
Date published: 2022-04-10
Rated 4 out of 5 by from Thanks for the help! Good step by step. Override needs to work in ALL fields. Please fix that.
Date published: 2022-04-10
Rated 5 out of 5 by from Amazing job I had the best experience. Live expert Joanne was incredible and answered all my questions I had.
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use and user friendly Clearly walks you through the process and the help sections are great.
Date published: 2022-04-10
Rated 1 out of 5 by from Very dissatisfied I have used Turbo Tax for years, this year was pushed into the online version that I did not want, the download options were buried at the bottom of the page, and was very unhappy with the online product, which did not accurately pull in previous tax links. As a result, there was a great deal of reentry of data. Likewise, it did not carry over investment losses. I was then charged extra money from the downloads for the same product and then was not able to help my dependents do their taxes as it only applied the purchase to one return with no capability to file additional returns. And the cartoon character "feeling good" motif was offensive. I then had to purchase the download version that I was able to later find just to help my dependents do their taxes. If Intuit does not reconcile the differences in cost I will be switching to different tax prep software, and may yet anyhow. I have heavily truncated my response and the expletive description of Turbo Tax used in my house recently.
Date published: 2022-04-10
Rated 1 out of 5 by from Don't buy Costco version I've filed with Turbo Tax for many years. This year I decided to buy from Costco and it's just the worse experience. You cannot do anything online and have to download the software into your computer. It looks way more complicated and unfriendlier than the online version. On top of that, they designed the software with ridiculously small font and I have to squint at my monitor. When I finished inputting my info, I keep getting errors that I need to fix that I have never needed to fix before. There isn't much explanation and I had to google around. Adding insult to injury I actually have to pay 25 dollars extra for state tax e-file. I was under the impression that paying for this would include it, as it lists "State Returns" included in the box! What a frustrating experience.
Date published: 2022-04-10
Rated 5 out of 5 by from tax filing TurboTax walks you through everything I need to file
Date published: 2022-04-10
Rated 4 out of 5 by from Thumbs up to turbo tax It was a simple and stress free process!!! Wish I had done it sooner!!! Thanks Turbo Tax!!!
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2318
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Good Product The only thing for improvement that I noticed, is on the page where you are entering payment information to pay for TurboTax e-filing, be very clear that's what your paying for as opposed to paying your taxes with a credit card.
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo Tax leaves a lot open to question I did not like the fact that decisions made by the software were not explained in any way. A completely puzzling and seemingly incorrect recommendation was made to pay over $6,000 in estimated taxes in 2022, without explanation. Information about foreign taxes was requested with no guidance on where to find it. .
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax You ask way too many unnecessary questions. Your Instructions are not clear.
Date published: 2022-04-10
Rated 4 out of 5 by from Thanks for the help! Good step by step. Override needs to work in ALL fields. Please fix that.
Date published: 2022-04-10
Rated 5 out of 5 by from Amazing job I had the best experience. Live expert Joanne was incredible and answered all my questions I had.
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use and user friendly Clearly walks you through the process and the help sections are great.
Date published: 2022-04-10
Rated 1 out of 5 by from Very dissatisfied I have used Turbo Tax for years, this year was pushed into the online version that I did not want, the download options were buried at the bottom of the page, and was very unhappy with the online product, which did not accurately pull in previous tax links. As a result, there was a great deal of reentry of data. Likewise, it did not carry over investment losses. I was then charged extra money from the downloads for the same product and then was not able to help my dependents do their taxes as it only applied the purchase to one return with no capability to file additional returns. And the cartoon character "feeling good" motif was offensive. I then had to purchase the download version that I was able to later find just to help my dependents do their taxes. If Intuit does not reconcile the differences in cost I will be switching to different tax prep software, and may yet anyhow. I have heavily truncated my response and the expletive description of Turbo Tax used in my house recently.
Date published: 2022-04-10
Rated 1 out of 5 by from Don't buy Costco version I've filed with Turbo Tax for many years. This year I decided to buy from Costco and it's just the worse experience. You cannot do anything online and have to download the software into your computer. It looks way more complicated and unfriendlier than the online version. On top of that, they designed the software with ridiculously small font and I have to squint at my monitor. When I finished inputting my info, I keep getting errors that I need to fix that I have never needed to fix before. There isn't much explanation and I had to google around. Adding insult to injury I actually have to pay 25 dollars extra for state tax e-file. I was under the impression that paying for this would include it, as it lists "State Returns" included in the box! What a frustrating experience.
Date published: 2022-04-10
Rated 5 out of 5 by from tax filing TurboTax walks you through everything I need to file
Date published: 2022-04-10
Rated 4 out of 5 by from Thumbs up to turbo tax It was a simple and stress free process!!! Wish I had done it sooner!!! Thanks Turbo Tax!!!
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2318