TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Awesome chat help! I was having some trouble entering forms this year. I was able to use the live chat and Tasha helped me clear up my issue right away! I always enjoy using turbo tax for simple, quick, taxes!
Date published: 2021-03-20
Rated 5 out of 5 by from VERY HELPFUL AND KIND I CALLED MULTIPLE TIMES WHILE FILLING OUT MY TAX FORMS. EVERYONE I TALKED TO HAD WONDERFUL CUSTOMER SERVICE THEY WERE VERY PATIENT WITH ME AND I WAS VERY COMFORTALBE TALKING TO THEM.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is awesome! I've used Turbo Tax for years. It is easy to use and I'm totally satisfied with the product.
Date published: 2021-03-20
Rated 3 out of 5 by from Turbo Tax Turbo Tax was as difficult this year as the previous year. Some of the questions are not easy to understand. I couldn't see all the numbers which made it difficult to know if I still needed to put numbers in or if Turbo Tax was going to do it for me. Most difficult was the State taxes in this regard. I just took a chance and fortunately the miscellaneous numbers had been uploaded when I got to the end. I had to make notes for next time so hopefully it will go smoother.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax One minor issue...I didn't withdraw any funds from my Vanguard Mutual Fund in 2020, but Turbo Tax ask what the cost basis was on a withdrawal. I called Vanguard to find out what was the issue and they contacted Turbo Tax who stated the issue was with Turbo Tax and not Vanguard software. Other than that, my experience using Turbo Tax was Excellent!
Date published: 2021-03-20
Rated 5 out of 5 by from Very easy to use Walked me through every step. Explanations were helpful.
Date published: 2021-03-20
Rated 3 out of 5 by from OK, but more problems than last year Was harder to find where to all all of our income.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is Awesome Simple straight forward. Felt like I was being held by by the hand.
Date published: 2021-03-20
Rated 5 out of 5 by from Excellent Product I have used TurboTax for around 20 years and I have seen improvements every year.
Date published: 2021-03-20
Rated 5 out of 5 by from A great tool and experence I needed to consult with experts on two occasions and both interactions were great and resolved my issues. My only issue is that I needed to wait two weeks for an expert appointment. The expert helped resolved the issue within less than minute. Delayed my e-file :(
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 2318
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome chat help! I was having some trouble entering forms this year. I was able to use the live chat and Tasha helped me clear up my issue right away! I always enjoy using turbo tax for simple, quick, taxes!
Date published: 2021-03-20
Rated 5 out of 5 by from VERY HELPFUL AND KIND I CALLED MULTIPLE TIMES WHILE FILLING OUT MY TAX FORMS. EVERYONE I TALKED TO HAD WONDERFUL CUSTOMER SERVICE THEY WERE VERY PATIENT WITH ME AND I WAS VERY COMFORTALBE TALKING TO THEM.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is awesome! I've used Turbo Tax for years. It is easy to use and I'm totally satisfied with the product.
Date published: 2021-03-20
Rated 3 out of 5 by from Turbo Tax Turbo Tax was as difficult this year as the previous year. Some of the questions are not easy to understand. I couldn't see all the numbers which made it difficult to know if I still needed to put numbers in or if Turbo Tax was going to do it for me. Most difficult was the State taxes in this regard. I just took a chance and fortunately the miscellaneous numbers had been uploaded when I got to the end. I had to make notes for next time so hopefully it will go smoother.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax One minor issue...I didn't withdraw any funds from my Vanguard Mutual Fund in 2020, but Turbo Tax ask what the cost basis was on a withdrawal. I called Vanguard to find out what was the issue and they contacted Turbo Tax who stated the issue was with Turbo Tax and not Vanguard software. Other than that, my experience using Turbo Tax was Excellent!
Date published: 2021-03-20
Rated 5 out of 5 by from Very easy to use Walked me through every step. Explanations were helpful.
Date published: 2021-03-20
Rated 3 out of 5 by from OK, but more problems than last year Was harder to find where to all all of our income.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is Awesome Simple straight forward. Felt like I was being held by by the hand.
Date published: 2021-03-20
Rated 5 out of 5 by from Excellent Product I have used TurboTax for around 20 years and I have seen improvements every year.
Date published: 2021-03-20
Rated 5 out of 5 by from A great tool and experence I needed to consult with experts on two occasions and both interactions were great and resolved my issues. My only issue is that I needed to wait two weeks for an expert appointment. The expert helped resolved the issue within less than minute. Delayed my e-file :(
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 2318