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TurboTax Product Reviews

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Rated 4 out of 5 by from Stephen rectified a big turbo tax error I had filed with turbo tax for 5 or 6 years now and have had pretty good experience, but filing this year almost lost me as a customer. I worked an agent named Neal who I was matched with per Melissa (a turbo tax rep) and Neal had called me to talk about filing, left me a voicemail saying that it was very important that I get him the correct documents and answer all of his questions by Sunday or I have to file an extension (This was on 4/2 so 16 days before the deadline). He said in the voicemail he would call me Sunday and left the voicemail the day prior on Saturday. That same night on Saturday I uploaded the correct documents, answered the correct questions and messaged him back saying everything was done. Sunday came around and no message, call, or email so I message him asking if he received everything and nothing. Monday comes around and same thing, no message, call, or email, so I message him once again asking if he received my documents and nothing. Tuesday comes around and still nothing so I have to take action at this point as we are nearing the deadline and had to get an agent to call Neals manager, who then called Neal to call me back and FINALLY he calls back. Our phone call was not pleasant as he said that "because of new turbo tax protocol that was put in place over the weekend of 4/2-4/3, I have to now file an extension and it was out of his control. I felt like I had wasted 3 days of having anxiety, waiting for an "expert" to call me back only to have him tell me I have to file anyway after urgently asking for documents to be procured by a certain day in which I met his deadline. He said that he was swamped with multiple customers trying to help them but to be "ghosted" for 3 days? You can't leave just 1 message saying to hang on, I'll be right with you, please be patient? Anyway, I asked him for a manager to call me, and after another day goes by with no call I call back again and a nice lady named Camille rectifies everything by putting in good notes, gets a manager to call me back the next morning and the manager sets me up with Stephen who finished my taxes within 48 hours, and they of course gave me a small discount for my time. I am super happy that turbo tax rectified their situation, however, it took ALOT of effort on my end to get this to happen. I hope they strongly consider more training for Neal on communication with their customers. I could care less about an extension and if I have to file an extension then so be it, but 3 days without communicating to their customer? After a rather expressive voicemail that he urgently requested is not professional. Thank you to Camille, Stephen and Neals manager for rectifying this situation. I don't want to give an average rating of 3 stars or less as I believe they helped enough to get it to a 4 star experience.
Date published: 2022-04-08
Rated 5 out of 5 by from GREAT! AMAZING! SO AMAZING! SO REALLY AMAZING! SO SO SO SO AMAZING.
Date published: 2022-04-08
Rated 4 out of 5 by from good goog good good good good good googood good good good d
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax is great! I’ve been using TurboTax for years and it’s so easy…
Date published: 2022-04-08
Rated 5 out of 5 by from Good experience I thought it was an easy process - very efficient.
Date published: 2022-04-08
Rated 4 out of 5 by from Taxes Had trouble trying to file. I got everything done and it would let me finish.
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax makes it so easy! Everything was very simple to enter even with multiple sources of income.
Date published: 2022-04-08
Rated 3 out of 5 by from TurboTax has problems (bugs) 1.TurboTax asked me to fix a problem with my 1099-R from Office of Personnel Management: it wanted "starting value" for Line 3 of the simplified method. I had no idea what this is or how to fix it. Calling TurboTax's phone number connected with a robot that directed me a useless site that had comments from users. 2. TurboTax didn't like the Zip Code of one of my 1099-R payers, even though it was correct. 3. TurboTax wanted payer's state number (Minnesota) for 4 1099-R's, even though they had been entered and I checked to see that they were present and correct. There was no way to fix this "error". A phone call to TurboTax ended up sending me to a useless site of users comments. Summary: as a result of these false "errors", TurboTax would not let me file electronically. I had to print the returns and file by mail. The returns looked fine to me in spite of these "errors". Duh! Please fix these errors!
Date published: 2022-04-08
Rated 5 out of 5 by from Turbox Tax is awesome Makes it easy, but it keeps getting more expensive :(
Date published: 2022-04-08
Rated 4 out of 5 by from turbo tax is good for my purpoe The one problem with turbo tax that it is difficult to get a phone number to talk to your staff
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2310
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Stephen rectified a big turbo tax error I had filed with turbo tax for 5 or 6 years now and have had pretty good experience, but filing this year almost lost me as a customer. I worked an agent named Neal who I was matched with per Melissa (a turbo tax rep) and Neal had called me to talk about filing, left me a voicemail saying that it was very important that I get him the correct documents and answer all of his questions by Sunday or I have to file an extension (This was on 4/2 so 16 days before the deadline). He said in the voicemail he would call me Sunday and left the voicemail the day prior on Saturday. That same night on Saturday I uploaded the correct documents, answered the correct questions and messaged him back saying everything was done. Sunday came around and no message, call, or email so I message him asking if he received everything and nothing. Monday comes around and same thing, no message, call, or email, so I message him once again asking if he received my documents and nothing. Tuesday comes around and still nothing so I have to take action at this point as we are nearing the deadline and had to get an agent to call Neals manager, who then called Neal to call me back and FINALLY he calls back. Our phone call was not pleasant as he said that "because of new turbo tax protocol that was put in place over the weekend of 4/2-4/3, I have to now file an extension and it was out of his control. I felt like I had wasted 3 days of having anxiety, waiting for an "expert" to call me back only to have him tell me I have to file anyway after urgently asking for documents to be procured by a certain day in which I met his deadline. He said that he was swamped with multiple customers trying to help them but to be "ghosted" for 3 days? You can't leave just 1 message saying to hang on, I'll be right with you, please be patient? Anyway, I asked him for a manager to call me, and after another day goes by with no call I call back again and a nice lady named Camille rectifies everything by putting in good notes, gets a manager to call me back the next morning and the manager sets me up with Stephen who finished my taxes within 48 hours, and they of course gave me a small discount for my time. I am super happy that turbo tax rectified their situation, however, it took ALOT of effort on my end to get this to happen. I hope they strongly consider more training for Neal on communication with their customers. I could care less about an extension and if I have to file an extension then so be it, but 3 days without communicating to their customer? After a rather expressive voicemail that he urgently requested is not professional. Thank you to Camille, Stephen and Neals manager for rectifying this situation. I don't want to give an average rating of 3 stars or less as I believe they helped enough to get it to a 4 star experience.
Date published: 2022-04-08
Rated 5 out of 5 by from GREAT! AMAZING! SO AMAZING! SO REALLY AMAZING! SO SO SO SO AMAZING.
Date published: 2022-04-08
Rated 4 out of 5 by from good goog good good good good good googood good good good d
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax is great! I’ve been using TurboTax for years and it’s so easy…
Date published: 2022-04-08
Rated 5 out of 5 by from Good experience I thought it was an easy process - very efficient.
Date published: 2022-04-08
Rated 4 out of 5 by from Taxes Had trouble trying to file. I got everything done and it would let me finish.
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax makes it so easy! Everything was very simple to enter even with multiple sources of income.
Date published: 2022-04-08
Rated 3 out of 5 by from TurboTax has problems (bugs) 1.TurboTax asked me to fix a problem with my 1099-R from Office of Personnel Management: it wanted "starting value" for Line 3 of the simplified method. I had no idea what this is or how to fix it. Calling TurboTax's phone number connected with a robot that directed me a useless site that had comments from users. 2. TurboTax didn't like the Zip Code of one of my 1099-R payers, even though it was correct. 3. TurboTax wanted payer's state number (Minnesota) for 4 1099-R's, even though they had been entered and I checked to see that they were present and correct. There was no way to fix this "error". A phone call to TurboTax ended up sending me to a useless site of users comments. Summary: as a result of these false "errors", TurboTax would not let me file electronically. I had to print the returns and file by mail. The returns looked fine to me in spite of these "errors". Duh! Please fix these errors!
Date published: 2022-04-08
Rated 5 out of 5 by from Turbox Tax is awesome Makes it easy, but it keeps getting more expensive :(
Date published: 2022-04-08
Rated 4 out of 5 by from turbo tax is good for my purpoe The one problem with turbo tax that it is difficult to get a phone number to talk to your staff
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2310