TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281576 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Awesome Very quick and Easy to File returns. very Helpful.
Date published: 2021-05-03
Rated 1 out of 5 by from Misleading Tax Software I purchased the Deluxe Turbo Tax it states I could e-file both my Federal & State (which they do both tax returns). When I finish my tax return the fee to file the state was an additional $25 dollars, Instead of paying $25 I wanted to print and mail them in, but it would not let me print my state tax forms without entering my credit card number. Therefore, I paid over $100 to use this software.This is not stated anywhere on the box. This is misleading and I will never buy it again. BUYER BEWARE!
Date published: 2021-05-03
Rated 1 out of 5 by from TurboTax is a mess! Your account system is so broken, I cannot find words to describe it. Why doesn't my Intuit sign in take me to my dashboard? Today I had to call your help line just to find out how much I paid for your software. Why isn't this pre-populated? Why do I go to a different page every time I "sign in." My guess is that you: 1. Are now an engineering driven company and not a UX driven company, or perhaps you never were a ux driven company. 2. Have engineers who are "always right" and kings and queens of their own domain and don't play well with others. 3. Have not put enough money into integrating your systems and depend on legacy systems--your technical debt must be monstrous. Work it out. Make my detested job easy for me please. If I run into as many problems next year as I did this year, sayonara.
Date published: 2021-05-03
Rated 4 out of 5 by from tech support is the BEST the program worked well and was easy to use. My taxes were complex and the tech support was awesome. very knowledgeable and patient.
Date published: 2021-05-03
Rated 4 out of 5 by from Turbo Tax Easy to use. Some directions not as clear for unusual items
Date published: 2021-05-03
Rated 5 out of 5 by from People at Turbo Tax are AWESOME! Due that I had couple of mayor changes on my tax return, I had to call for help and every time somebody was there and ready to help and walk me step by step to get tax return completed... Great Job Turbo Tax Experts!
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax is user friendly Easy to follow and good coaching in correcting errors.
Date published: 2021-05-03
Rated 5 out of 5 by from Use friendly Positive experience, explained items I wasn't sure about, alerted me to items I neededto review.
Date published: 2021-05-03
Rated 5 out of 5 by from TurboTax is awesome! Easy and straightforward! Walked me thru what I needed.
Date published: 2021-05-03
Rated 5 out of 5 by from turbo tax is great Site was easy to navigate through. There was information that was helpful with every question
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 2307
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Awesome Very quick and Easy to File returns. very Helpful.
Date published: 2021-05-03
Rated 1 out of 5 by from Misleading Tax Software I purchased the Deluxe Turbo Tax it states I could e-file both my Federal & State (which they do both tax returns). When I finish my tax return the fee to file the state was an additional $25 dollars, Instead of paying $25 I wanted to print and mail them in, but it would not let me print my state tax forms without entering my credit card number. Therefore, I paid over $100 to use this software.This is not stated anywhere on the box. This is misleading and I will never buy it again. BUYER BEWARE!
Date published: 2021-05-03
Rated 1 out of 5 by from TurboTax is a mess! Your account system is so broken, I cannot find words to describe it. Why doesn't my Intuit sign in take me to my dashboard? Today I had to call your help line just to find out how much I paid for your software. Why isn't this pre-populated? Why do I go to a different page every time I "sign in." My guess is that you: 1. Are now an engineering driven company and not a UX driven company, or perhaps you never were a ux driven company. 2. Have engineers who are "always right" and kings and queens of their own domain and don't play well with others. 3. Have not put enough money into integrating your systems and depend on legacy systems--your technical debt must be monstrous. Work it out. Make my detested job easy for me please. If I run into as many problems next year as I did this year, sayonara.
Date published: 2021-05-03
Rated 4 out of 5 by from tech support is the BEST the program worked well and was easy to use. My taxes were complex and the tech support was awesome. very knowledgeable and patient.
Date published: 2021-05-03
Rated 4 out of 5 by from Turbo Tax Easy to use. Some directions not as clear for unusual items
Date published: 2021-05-03
Rated 5 out of 5 by from People at Turbo Tax are AWESOME! Due that I had couple of mayor changes on my tax return, I had to call for help and every time somebody was there and ready to help and walk me step by step to get tax return completed... Great Job Turbo Tax Experts!
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax is user friendly Easy to follow and good coaching in correcting errors.
Date published: 2021-05-03
Rated 5 out of 5 by from Use friendly Positive experience, explained items I wasn't sure about, alerted me to items I neededto review.
Date published: 2021-05-03
Rated 5 out of 5 by from TurboTax is awesome! Easy and straightforward! Walked me thru what I needed.
Date published: 2021-05-03
Rated 5 out of 5 by from turbo tax is great Site was easy to navigate through. There was information that was helpful with every question
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 2307