TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbotax is great I have used Turbotax since 1991, and it is the easiest software to use
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is great I engaged with a Turbo Tax live expert who was very helpful.
Date published: 2022-04-08
Rated 5 out of 5 by from sr research engr Easy to use and quick to prepare with accurate results.
Date published: 2022-04-08
Rated 5 out of 5 by from Love Turbotax! Spoke to a live consultant named Janeen and she was great. Helped me through a few questions I was totally stumped on and I was able to file quickly. Thanks!
Date published: 2022-04-08
Rated 3 out of 5 by from Trending towards unaffordable It's disappointing that TT makes it harder to use the basics without adding on the expense of the small business package. I run a, semi-hobby, cash basis business without all the trappings of a normal small business.
Date published: 2022-04-08
Rated 5 out of 5 by from Very Convenient I love how fast and convenient Turbo Tax is! It auto-fills a lot of info based on prior year taxes, W2 digital uploads, bank synching, etc. It made filling out the forms a breeze with the guided interface. It is also really easy to search for and input forms you get in the mail if you are uncertain about them.
Date published: 2022-04-08
Rated 4 out of 5 by from Meets most needs Comprehensive set of questions. Doesn't always pull information from former year returns. Doesn't offer no cost e-file for state return; their price is much more expensive than printing the return and using a stamp. Their offer is not cost effective.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax Help Needs Improvement Finding certain topics requires that you know that you have to search for very specific phrases and then use the Jump To option. These instructions are often buried in other "help" information provided by users. When searching for a topic, the JUMP TO option should be the first thing presented on the top of the help topics. People can search thru addition info if needed, but sometimes we just want to go directly to the topic or area on the tax return we need to work on. PLEASE IMPROVE THIS!
Date published: 2022-04-08
Rated 5 out of 5 by from Great Support Phone support was very responsive, quick, and helpful.
Date published: 2022-04-08
Rated 1 out of 5 by from Full Service Won't allow Individual Filing Options I do not like that I have no option to file states separately I can either file both electronically or both paper file. My agent (who was amazing and caught all this) even went to technical assistance and it was confirmed. I do have this option if I were to do this on my own, so losing functionality while paying TurboTax more money is serious inconvenience and I cannot pay for full service.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2306
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is great I have used Turbotax since 1991, and it is the easiest software to use
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is great I engaged with a Turbo Tax live expert who was very helpful.
Date published: 2022-04-08
Rated 5 out of 5 by from sr research engr Easy to use and quick to prepare with accurate results.
Date published: 2022-04-08
Rated 5 out of 5 by from Love Turbotax! Spoke to a live consultant named Janeen and she was great. Helped me through a few questions I was totally stumped on and I was able to file quickly. Thanks!
Date published: 2022-04-08
Rated 3 out of 5 by from Trending towards unaffordable It's disappointing that TT makes it harder to use the basics without adding on the expense of the small business package. I run a, semi-hobby, cash basis business without all the trappings of a normal small business.
Date published: 2022-04-08
Rated 5 out of 5 by from Very Convenient I love how fast and convenient Turbo Tax is! It auto-fills a lot of info based on prior year taxes, W2 digital uploads, bank synching, etc. It made filling out the forms a breeze with the guided interface. It is also really easy to search for and input forms you get in the mail if you are uncertain about them.
Date published: 2022-04-08
Rated 4 out of 5 by from Meets most needs Comprehensive set of questions. Doesn't always pull information from former year returns. Doesn't offer no cost e-file for state return; their price is much more expensive than printing the return and using a stamp. Their offer is not cost effective.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax Help Needs Improvement Finding certain topics requires that you know that you have to search for very specific phrases and then use the Jump To option. These instructions are often buried in other "help" information provided by users. When searching for a topic, the JUMP TO option should be the first thing presented on the top of the help topics. People can search thru addition info if needed, but sometimes we just want to go directly to the topic or area on the tax return we need to work on. PLEASE IMPROVE THIS!
Date published: 2022-04-08
Rated 5 out of 5 by from Great Support Phone support was very responsive, quick, and helpful.
Date published: 2022-04-08
Rated 1 out of 5 by from Full Service Won't allow Individual Filing Options I do not like that I have no option to file states separately I can either file both electronically or both paper file. My agent (who was amazing and caught all this) even went to technical assistance and it was confirmed. I do have this option if I were to do this on my own, so losing functionality while paying TurboTax more money is serious inconvenience and I cannot pay for full service.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2306