TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Pretty Good; Still a little confusing! Turbo Tax has been very helpful; I have used it for Years! I still find it confusing in general. There are sections that I don't encounter until the program goes into review mode; and says that I missed them! Also, when you save and then return, the program does not take you back to where you left off!
Date published: 2022-04-13
Rated 3 out of 5 by from Could be much better I had to restart my return 3 times! Every time I save & close Turbotax tries to restart.
Date published: 2022-04-13
Rated 5 out of 5 by from Thank you Turbo Tax! Easy to use with step-by-step instructions for folks with little computer experience.
Date published: 2022-04-13
Rated 3 out of 5 by from It's okay. Turbotax has been around long enough to have some more intelligent designs. I had to painstakingly go through and enter information from a very detailed PDF for 32 different entries on a robo-investor account. Come on, TT! Let me upload the PDF and you figure it out - or at least let me bulk upload or something? It took forever. Also, I paid extra for a tax expert to help me and it seemed like they weren't super confident in what they were doing. Also, Turbotax should try to eliminate where you're asked the same questions 100 times. It should know I'm not in the military/a military spouse and then cascade that answer wherever relevant. Anyway, I got it done. It's painful every year but I guess this is the lesser of various evils.
Date published: 2022-04-13
Rated 5 out of 5 by from MARK STEVEN This is a very good product and made simple for the individual person to complete.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is so easy and accurate. There were plenty of explanations and lots of opportunities to go back and review and edit. They keep track of where you are.
Date published: 2022-04-13
Rated 1 out of 5 by from turbo tax desktop worse than online We finally bought the desktop version believing it would easier. It was easily 5x worse than the online version.
Date published: 2022-04-13
Rated 4 out of 5 by from Great Service! Thanks Erica! a few teammates were unsure of what to do to fix my problems, but overall a good experience.
Date published: 2022-04-13
Rated 5 out of 5 by from easy to use. so good. they have answers to all your questions. they are up to date on all changes
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is great Every year I'm depending Turbo Tax to do our tax. It has been many years! They earned my trust!
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 2294
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Pretty Good; Still a little confusing! Turbo Tax has been very helpful; I have used it for Years! I still find it confusing in general. There are sections that I don't encounter until the program goes into review mode; and says that I missed them! Also, when you save and then return, the program does not take you back to where you left off!
Date published: 2022-04-13
Rated 3 out of 5 by from Could be much better I had to restart my return 3 times! Every time I save & close Turbotax tries to restart.
Date published: 2022-04-13
Rated 5 out of 5 by from Thank you Turbo Tax! Easy to use with step-by-step instructions for folks with little computer experience.
Date published: 2022-04-13
Rated 3 out of 5 by from It's okay. Turbotax has been around long enough to have some more intelligent designs. I had to painstakingly go through and enter information from a very detailed PDF for 32 different entries on a robo-investor account. Come on, TT! Let me upload the PDF and you figure it out - or at least let me bulk upload or something? It took forever. Also, I paid extra for a tax expert to help me and it seemed like they weren't super confident in what they were doing. Also, Turbotax should try to eliminate where you're asked the same questions 100 times. It should know I'm not in the military/a military spouse and then cascade that answer wherever relevant. Anyway, I got it done. It's painful every year but I guess this is the lesser of various evils.
Date published: 2022-04-13
Rated 5 out of 5 by from MARK STEVEN This is a very good product and made simple for the individual person to complete.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is so easy and accurate. There were plenty of explanations and lots of opportunities to go back and review and edit. They keep track of where you are.
Date published: 2022-04-13
Rated 1 out of 5 by from turbo tax desktop worse than online We finally bought the desktop version believing it would easier. It was easily 5x worse than the online version.
Date published: 2022-04-13
Rated 4 out of 5 by from Great Service! Thanks Erica! a few teammates were unsure of what to do to fix my problems, but overall a good experience.
Date published: 2022-04-13
Rated 5 out of 5 by from easy to use. so good. they have answers to all your questions. they are up to date on all changes
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is great Every year I'm depending Turbo Tax to do our tax. It has been many years! They earned my trust!
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 2294