TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax keeps getting better year after year Had no problem with anything! Will use Turbo Tax again net year.
Date published: 2021-05-03
Rated 5 out of 5 by from Surprisingly Good First time using the program, A little bit confusing at first but not very. Some great features. I had about 75 stock sales. The program was able to go to Schwab and import the data and place it on the forms where it belonged. Saved me a lot of time. I would use it again.
Date published: 2021-05-03
Rated 5 out of 5 by from Tax Anxiety GONE Using the full service version of turbo tax was amazing. I have always hated doing my taxes and it causes me anxiety every year. Getting help from an expert completely removed all the stress I experience every single year. He was very knowledgeable and explained everything in a way I could understand. Thank you so much for everything you did! This is how I will be filing my taxes for the rest of my life. WORTH IT!!! Thank you!
Date published: 2021-05-03
Rated 1 out of 5 by from Bad for using their CPA, good for simple returns Turbo Tax CPA missed $23,000 in income from my business which could have devastating if I filed with the numbers that the CPA came up with. Fortunately I caught his error and brought it to his attention which drastically changed my numbers. Also at check out, the amount owed to the state was $1100 more than what was showing under preview, and I didn't know until I got further into the checkout process. Just disappointing from one end to another, will use someone else next year or go back to a local CPA. Paid $345 for this service including state filing.
Date published: 2021-05-03
Rated 5 out of 5 by from Love TurboTax User friendly! Prompt and useful responses to all questions!
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax is Awesome! I love the step by step instructions. I tell everyone how easy it is.
Date published: 2021-05-03
Rated 3 out of 5 by from Turbo Tax Needs Work You have to cheat in a number of places to get out of holes that Turbo Tax creates. For example I move from Massachusetts to WV at the first of the year (2021) so my address was not in Mass. They filled at a form on my Mass.. return for some type of Circuit Breaker tax break that I did not qualify for and used my WV address but the form required a Mass. address which I could not enter. Since I didn't qualify for the break the form was not needed but I could not delete it. Finally I just entered MA in my WV address box and the system was happy. It is important to note that with the bad WV in the form I would not have been allowed to E-file. This was only one problem. There was another having to do with health insurance justification. I never had these problems until they went to web browser application instead of PC based software.
Date published: 2021-05-03
Rated 5 out of 5 by from Nurse Purchased the extra protection from Turbo Tax! Usually 80 got discount to 45! Thank you Turbo Tax.
Date published: 2021-05-03
Rated 5 out of 5 by from Great experience This is the 1st time we paid someone else to prepare our taxes and the experience was very easy and efficient.
Date published: 2021-05-03
Rated 3 out of 5 by from Don't buy Turbo Tax before Jan 1! I purchased Turbo Tax Premier in late November as I needed it for taxes owed for a Roth Conversion. I paid full price from Intuit. When I got to the IRA part, it said it was not there yet. Same for Capital Gains. I kept checking and it did not have that capability until the new year. Premier users are likely to need this functionality. My issue with Turbo Tax is that there were major parts not yet available and no warning on the website that this was a staged release. Intuit should have updates in the 6 weeks before YE of the sections that are not available. If so, I would not have wasted time and money getting it early. Sillly me, I thought if the product is available for sale, it is complete...not near-Beta. I have used Turbo Tax for 20 years and will continue but was so disgusted this year I rated it a "meets minimum" 3 level. I would have given it a 5 if I had known which parts were provided in late November.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 2283
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax keeps getting better year after year Had no problem with anything! Will use Turbo Tax again net year.
Date published: 2021-05-03
Rated 5 out of 5 by from Surprisingly Good First time using the program, A little bit confusing at first but not very. Some great features. I had about 75 stock sales. The program was able to go to Schwab and import the data and place it on the forms where it belonged. Saved me a lot of time. I would use it again.
Date published: 2021-05-03
Rated 5 out of 5 by from Tax Anxiety GONE Using the full service version of turbo tax was amazing. I have always hated doing my taxes and it causes me anxiety every year. Getting help from an expert completely removed all the stress I experience every single year. He was very knowledgeable and explained everything in a way I could understand. Thank you so much for everything you did! This is how I will be filing my taxes for the rest of my life. WORTH IT!!! Thank you!
Date published: 2021-05-03
Rated 1 out of 5 by from Bad for using their CPA, good for simple returns Turbo Tax CPA missed $23,000 in income from my business which could have devastating if I filed with the numbers that the CPA came up with. Fortunately I caught his error and brought it to his attention which drastically changed my numbers. Also at check out, the amount owed to the state was $1100 more than what was showing under preview, and I didn't know until I got further into the checkout process. Just disappointing from one end to another, will use someone else next year or go back to a local CPA. Paid $345 for this service including state filing.
Date published: 2021-05-03
Rated 5 out of 5 by from Love TurboTax User friendly! Prompt and useful responses to all questions!
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax is Awesome! I love the step by step instructions. I tell everyone how easy it is.
Date published: 2021-05-03
Rated 3 out of 5 by from Turbo Tax Needs Work You have to cheat in a number of places to get out of holes that Turbo Tax creates. For example I move from Massachusetts to WV at the first of the year (2021) so my address was not in Mass. They filled at a form on my Mass.. return for some type of Circuit Breaker tax break that I did not qualify for and used my WV address but the form required a Mass. address which I could not enter. Since I didn't qualify for the break the form was not needed but I could not delete it. Finally I just entered MA in my WV address box and the system was happy. It is important to note that with the bad WV in the form I would not have been allowed to E-file. This was only one problem. There was another having to do with health insurance justification. I never had these problems until they went to web browser application instead of PC based software.
Date published: 2021-05-03
Rated 5 out of 5 by from Nurse Purchased the extra protection from Turbo Tax! Usually 80 got discount to 45! Thank you Turbo Tax.
Date published: 2021-05-03
Rated 5 out of 5 by from Great experience This is the 1st time we paid someone else to prepare our taxes and the experience was very easy and efficient.
Date published: 2021-05-03
Rated 3 out of 5 by from Don't buy Turbo Tax before Jan 1! I purchased Turbo Tax Premier in late November as I needed it for taxes owed for a Roth Conversion. I paid full price from Intuit. When I got to the IRA part, it said it was not there yet. Same for Capital Gains. I kept checking and it did not have that capability until the new year. Premier users are likely to need this functionality. My issue with Turbo Tax is that there were major parts not yet available and no warning on the website that this was a staged release. Intuit should have updates in the 6 weeks before YE of the sections that are not available. If so, I would not have wasted time and money getting it early. Sillly me, I thought if the product is available for sale, it is complete...not near-Beta. I have used Turbo Tax for 20 years and will continue but was so disgusted this year I rated it a "meets minimum" 3 level. I would have given it a 5 if I had known which parts were provided in late November.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 2283