TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 2 out of 5 by from TurboTax tried to silently send estimated payments Our tax return is not complicated. When it was all over we owed $46. When I looked at the amount TurboTax wanted to send to the IRS, it was over $1400. And they wanted me to commit to paying that every quarter. I had a very difficult time finding where they decided that I needed to make estimated tax payments Furthermore, there is no direct simple way to see what they are having the IRS direct debit from my bank account. It was all OK until it was time to pay. Then it was not transparent.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is AWESOME Had an issue with a form. I was able to share my screen with a live expert. She was very helpful!
Date published: 2022-04-13
Rated 5 out of 5 by from Jocelyn was excellent, very communicative. I'm so happy we ended up with Jocelyn as our tax pro. We were assigned a different person at first and that person didn't reply to messages, would not call me when I asked him to. When I got the message that we had been reassigned to Jocelyn and she actually called me on the first day, I was so grateful. She made a stressful situation a little more comfortable and I appreciate her so much for that. She was fast, got the return done in less than a week when the other person was working on it for almost 3 weeks. Jocelyn was my hero and I can't thank her enough.
Date published: 2022-04-13
Rated 1 out of 5 by from Horrible! They trick you at the end!!! Horrible experience! Usually I file with FreeTaxUSA but wanted to try turbotax since they partnered with Robinhood.. I DIDNT get the $20 coupon they offered AND they tricked me at the end to charge me $80 whilst with FreeTaxUSA they never charge me
Date published: 2022-04-13
Rated 3 out of 5 by from review Overall it was a easy tax filing experience. I will be using them in the future.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Experience I was able to easily upload all of our documents and then from there everything was handled! Chat area between myself and tax expert was user friendly and convenient.
Date published: 2022-04-13
Rated 5 out of 5 by from so much better than doing it solo really appreciated the help from the experts and teh plain language instructions on the screen
Date published: 2022-04-13
Rated 1 out of 5 by from Charges to much especially for return customers I believe that it should be a bigger discount for people that has returning and their There should be other options for people to get a bit better and bigger refund
Date published: 2022-04-13
Rated 3 out of 5 by from SOME CONFUSION ALTHOUGH MY DELUXE INCLUDED STATE RETURN, I HAD TO MAKE 2 PAYMENTS TO ACTUALLY FILE THE STATE RETURN. NOT SURE I NEEDED TO PAY THE 45$ FEE.
Date published: 2022-04-13
Rated 5 out of 5 by from Never fails User for over 25 years. Once you get the hang of it, there is no sense in going to a tax preparer -- unless you have complicated issues, of course.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2275
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax tried to silently send estimated payments Our tax return is not complicated. When it was all over we owed $46. When I looked at the amount TurboTax wanted to send to the IRS, it was over $1400. And they wanted me to commit to paying that every quarter. I had a very difficult time finding where they decided that I needed to make estimated tax payments Furthermore, there is no direct simple way to see what they are having the IRS direct debit from my bank account. It was all OK until it was time to pay. Then it was not transparent.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is AWESOME Had an issue with a form. I was able to share my screen with a live expert. She was very helpful!
Date published: 2022-04-13
Rated 5 out of 5 by from Jocelyn was excellent, very communicative. I'm so happy we ended up with Jocelyn as our tax pro. We were assigned a different person at first and that person didn't reply to messages, would not call me when I asked him to. When I got the message that we had been reassigned to Jocelyn and she actually called me on the first day, I was so grateful. She made a stressful situation a little more comfortable and I appreciate her so much for that. She was fast, got the return done in less than a week when the other person was working on it for almost 3 weeks. Jocelyn was my hero and I can't thank her enough.
Date published: 2022-04-13
Rated 1 out of 5 by from Horrible! They trick you at the end!!! Horrible experience! Usually I file with FreeTaxUSA but wanted to try turbotax since they partnered with Robinhood.. I DIDNT get the $20 coupon they offered AND they tricked me at the end to charge me $80 whilst with FreeTaxUSA they never charge me
Date published: 2022-04-13
Rated 3 out of 5 by from review Overall it was a easy tax filing experience. I will be using them in the future.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Experience I was able to easily upload all of our documents and then from there everything was handled! Chat area between myself and tax expert was user friendly and convenient.
Date published: 2022-04-13
Rated 5 out of 5 by from so much better than doing it solo really appreciated the help from the experts and teh plain language instructions on the screen
Date published: 2022-04-13
Rated 1 out of 5 by from Charges to much especially for return customers I believe that it should be a bigger discount for people that has returning and their There should be other options for people to get a bit better and bigger refund
Date published: 2022-04-13
Rated 3 out of 5 by from SOME CONFUSION ALTHOUGH MY DELUXE INCLUDED STATE RETURN, I HAD TO MAKE 2 PAYMENTS TO ACTUALLY FILE THE STATE RETURN. NOT SURE I NEEDED TO PAY THE 45$ FEE.
Date published: 2022-04-13
Rated 5 out of 5 by from Never fails User for over 25 years. Once you get the hang of it, there is no sense in going to a tax preparer -- unless you have complicated issues, of course.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2275