TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281565 reviews)
Star ratings are from 2020
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Rated 4 out of 5 by from payment options for tax's is lacking in the checkout, you get every option on how to pay your tax's except pay by credit card. No instructions were listed that if you wanted or needed to pay using this method is to select by check and finish the process and then once your tax's are filed you have to go to the IRS web site and select pay by credit card and pay your tax's. At a minimum some sort of instructions need to listed on this tab.
Date published: 2021-05-03
Rated 5 out of 5 by from Good for small business, good for home Very easy to navigate, very helpful, with more help just a click away. It worked great for our small out-of-our-home business and for our other income.
Date published: 2021-05-03
Rated 5 out of 5 by from awesome Yolanda was great and helped me to the end!!!! What an asset to your company!!!!
Date published: 2021-05-03
Rated 5 out of 5 by from Made filing my taxes so easy! This was a better experience than I expected. The application was able to retrieve my bank information directly. I felt assured of the accuracy and confidentiality of this system.
Date published: 2021-05-03
Rated 5 out of 5 by from Covered all the bases Income taxes are never fun, but with Turbo Tax the process is logical and easy to follow.
Date published: 2021-05-03
Rated 5 out of 5 by from Very Helpful Had to reach out two times! Nicest helpers ever! Would recommend Turbo Tax to everyone
Date published: 2021-05-03
Rated 5 out of 5 by from More Than Worth the Cost I am so glad that I used this! I will use them again next year, for sure.
Date published: 2021-05-03
Rated 5 out of 5 by from TurboTax is great! Very easy to use and it provides thorough explanations for everything!
Date published: 2021-05-03
Rated 2 out of 5 by from Buggy and expensive Although there are a lot of useful features that I really like about Turbo Tax, there are some serious bugs and "tricks" to get you to pay more money. This past year I had to add a very small amount of foreign tax (about $5) and was then REQUIRED to pay $60 to file. However they don't mention this until the very end so I had already spent hours filling everything out. It would have been nice to be warned while I was filling out that section that it wasn't going to be free. There was also a bug which automatically added charitable donations to my taxes that I didn't add. It was really confusing to figure out how to remove it so I probably spent an extra hour trying to fix the issue while Turbo Tax was stuck in some infinite loop of telling me my donation amount was wrong but not letting me change it. Although that was a pretty bad bug in the software I'm more irritated by the indirect way they add on fees. I ended up spending an extra $110 just for using this software while I already owed money for the taxes themselves. Very disappointed. Turbo tax is the only software I have ever used since I first started working but I am definitely going to start checking out other software because this is getting way too expensive.
Date published: 2021-05-03
Rated 5 out of 5 by from great wonderful best way to do taxes had a blessed experience
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 2274
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from payment options for tax's is lacking in the checkout, you get every option on how to pay your tax's except pay by credit card. No instructions were listed that if you wanted or needed to pay using this method is to select by check and finish the process and then once your tax's are filed you have to go to the IRS web site and select pay by credit card and pay your tax's. At a minimum some sort of instructions need to listed on this tab.
Date published: 2021-05-03
Rated 5 out of 5 by from Good for small business, good for home Very easy to navigate, very helpful, with more help just a click away. It worked great for our small out-of-our-home business and for our other income.
Date published: 2021-05-03
Rated 5 out of 5 by from awesome Yolanda was great and helped me to the end!!!! What an asset to your company!!!!
Date published: 2021-05-03
Rated 5 out of 5 by from Made filing my taxes so easy! This was a better experience than I expected. The application was able to retrieve my bank information directly. I felt assured of the accuracy and confidentiality of this system.
Date published: 2021-05-03
Rated 5 out of 5 by from Covered all the bases Income taxes are never fun, but with Turbo Tax the process is logical and easy to follow.
Date published: 2021-05-03
Rated 5 out of 5 by from Very Helpful Had to reach out two times! Nicest helpers ever! Would recommend Turbo Tax to everyone
Date published: 2021-05-03
Rated 5 out of 5 by from More Than Worth the Cost I am so glad that I used this! I will use them again next year, for sure.
Date published: 2021-05-03
Rated 5 out of 5 by from TurboTax is great! Very easy to use and it provides thorough explanations for everything!
Date published: 2021-05-03
Rated 2 out of 5 by from Buggy and expensive Although there are a lot of useful features that I really like about Turbo Tax, there are some serious bugs and "tricks" to get you to pay more money. This past year I had to add a very small amount of foreign tax (about $5) and was then REQUIRED to pay $60 to file. However they don't mention this until the very end so I had already spent hours filling everything out. It would have been nice to be warned while I was filling out that section that it wasn't going to be free. There was also a bug which automatically added charitable donations to my taxes that I didn't add. It was really confusing to figure out how to remove it so I probably spent an extra hour trying to fix the issue while Turbo Tax was stuck in some infinite loop of telling me my donation amount was wrong but not letting me change it. Although that was a pretty bad bug in the software I'm more irritated by the indirect way they add on fees. I ended up spending an extra $110 just for using this software while I already owed money for the taxes themselves. Very disappointed. Turbo tax is the only software I have ever used since I first started working but I am definitely going to start checking out other software because this is getting way too expensive.
Date published: 2021-05-03
Rated 5 out of 5 by from great wonderful best way to do taxes had a blessed experience
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 2274