TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281606 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Used to be better I have used Turbo Tax Deluxe for years. I have never been audited while using it and it has always seemed accurate. One huge advantage was always the carry over feature that transfers all of the pertinent information from last years taxes to start the current years taxes. Unfortunately, they have been removing more and more of this convenience, presumably in a mis-guided attempt at data security. So now they make you enter information that they used to carry over. This is pointless and stupid. And frankly, pretty irritating. These companies all want to save us from ourselves. I don't need saving. Keep doing the transfers like you used to and stop making me enter it again. I think re-entering this information makes it more likely that it will be mis-typed. And by the way Intuit, this transfer is a large part of what has kept me using your product. If you are going to make me re-enter all this data (more and more each year, it seems) then this will break the vendor lock in that you have on me and make it more likely I will go somewhere else. Make me sign a waiver or something, but bring back the complete transfer.
Date published: 2021-05-03
Rated 3 out of 5 by from Lack of ability to transfer information It is very awkward to transfer information between TurboTax business and TurboTax Home & Business. Since you develop both products this should be made much easier than it is. Also the hidden cost is unbelievable. You advertise/state 5 Federal and 1 State is free with purchase, but then when I went to file you want more money to complete filing. The total cost should be laid out up front.
Date published: 2021-05-03
Rated 1 out of 5 by from TURBO TAX WILL NOT ALLOW ME TO E-FILE. IRS KEEPS REJECTIN, SAYING AGI IS INCORRECT; BUT IS THE CORRECT AMOUNT FOR 2021
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax is great! They made filing our taxes really easy and stress free
Date published: 2021-05-03
Rated 1 out of 5 by from Bought TurboTax Deluxe, put in license code. did download and could not do upgrade to finish and use. went back to turbo tax ,filled out returns and could not use license code to cover deluxe charge. called in got code for 50.00 off paid 60.00 for deluxe. lost $10.00 plus a lot of time trying to fix I think I should try something easier next time.
Date published: 2021-05-03
Rated 5 out of 5 by from Too much trouble and expensive. My tax preparer was excellent and deserves praise for working with an old lady who understood nothing about up loading and the many requirements from TurboTax. An improvement would be for TurboTax to list all requirements before starting.
Date published: 2021-05-03
Rated 1 out of 5 by from Turbo Tax Failed Me IRS rejected return multiple times with error code IND-031-04. TT repaired the problem multiple times and still no acceptance. Needed help support from TT but couldn't find a person to talk to. Very confusing support process. I guess I now have have to mail my returns in. Extremely frustrated and disappointed with lack of TT customer support.
Date published: 2021-05-03
Rated 4 out of 5 by from TurboTax worked well ... But TurboTax Business worked very well for a Trust return. It was advantageous to be able to start with the previous year's TurboTax filing. BUT!!! The Trust had only ONE source of income and received a single complete broker's 1099. Although TT Premier (personal) easily imports 1099's, TT Business DOES NOT. One year, my fat-fingered manual entry caused a ~ $10,000 mistake (mostly, missing decimal point and fortunately caught and corrected before filing). TT can import 1099s, but continues to refuse to include this feature in the more expensive TT Business. This makes entry of bank interest and financial accounts income hazardous and complicated FOR NO REASON!
Date published: 2021-05-03
Rated 5 out of 5 by from Saved a ton of time I've done my taxes by hand for years. For the last two years I switched to TurboTax and I am glad that I did! I saved myself a ton of time on figuring out how to manage and sell my rental property. This year I had a question and a turbotax tax professional answered it within 15 minutes. Best money I've spent all year.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo tax is Awesome! I use it every Year! Turbo Tax was very easy to use. The support person stayed on the phone till I was done. Very helpful!! A+
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 2266
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Used to be better I have used Turbo Tax Deluxe for years. I have never been audited while using it and it has always seemed accurate. One huge advantage was always the carry over feature that transfers all of the pertinent information from last years taxes to start the current years taxes. Unfortunately, they have been removing more and more of this convenience, presumably in a mis-guided attempt at data security. So now they make you enter information that they used to carry over. This is pointless and stupid. And frankly, pretty irritating. These companies all want to save us from ourselves. I don't need saving. Keep doing the transfers like you used to and stop making me enter it again. I think re-entering this information makes it more likely that it will be mis-typed. And by the way Intuit, this transfer is a large part of what has kept me using your product. If you are going to make me re-enter all this data (more and more each year, it seems) then this will break the vendor lock in that you have on me and make it more likely I will go somewhere else. Make me sign a waiver or something, but bring back the complete transfer.
Date published: 2021-05-03
Rated 3 out of 5 by from Lack of ability to transfer information It is very awkward to transfer information between TurboTax business and TurboTax Home & Business. Since you develop both products this should be made much easier than it is. Also the hidden cost is unbelievable. You advertise/state 5 Federal and 1 State is free with purchase, but then when I went to file you want more money to complete filing. The total cost should be laid out up front.
Date published: 2021-05-03
Rated 1 out of 5 by from TURBO TAX WILL NOT ALLOW ME TO E-FILE. IRS KEEPS REJECTIN, SAYING AGI IS INCORRECT; BUT IS THE CORRECT AMOUNT FOR 2021
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax is great! They made filing our taxes really easy and stress free
Date published: 2021-05-03
Rated 1 out of 5 by from Bought TurboTax Deluxe, put in license code. did download and could not do upgrade to finish and use. went back to turbo tax ,filled out returns and could not use license code to cover deluxe charge. called in got code for 50.00 off paid 60.00 for deluxe. lost $10.00 plus a lot of time trying to fix I think I should try something easier next time.
Date published: 2021-05-03
Rated 5 out of 5 by from Too much trouble and expensive. My tax preparer was excellent and deserves praise for working with an old lady who understood nothing about up loading and the many requirements from TurboTax. An improvement would be for TurboTax to list all requirements before starting.
Date published: 2021-05-03
Rated 1 out of 5 by from Turbo Tax Failed Me IRS rejected return multiple times with error code IND-031-04. TT repaired the problem multiple times and still no acceptance. Needed help support from TT but couldn't find a person to talk to. Very confusing support process. I guess I now have have to mail my returns in. Extremely frustrated and disappointed with lack of TT customer support.
Date published: 2021-05-03
Rated 4 out of 5 by from TurboTax worked well ... But TurboTax Business worked very well for a Trust return. It was advantageous to be able to start with the previous year's TurboTax filing. BUT!!! The Trust had only ONE source of income and received a single complete broker's 1099. Although TT Premier (personal) easily imports 1099's, TT Business DOES NOT. One year, my fat-fingered manual entry caused a ~ $10,000 mistake (mostly, missing decimal point and fortunately caught and corrected before filing). TT can import 1099s, but continues to refuse to include this feature in the more expensive TT Business. This makes entry of bank interest and financial accounts income hazardous and complicated FOR NO REASON!
Date published: 2021-05-03
Rated 5 out of 5 by from Saved a ton of time I've done my taxes by hand for years. For the last two years I switched to TurboTax and I am glad that I did! I saved myself a ton of time on figuring out how to manage and sell my rental property. This year I had a question and a turbotax tax professional answered it within 15 minutes. Best money I've spent all year.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo tax is Awesome! I use it every Year! Turbo Tax was very easy to use. The support person stayed on the phone till I was done. Very helpful!! A+
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 2266