TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is Great ! Turbo-tax is very easy to use. Provides help when required.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax did not disappoint On a challenging year with extra tax papers needed to be submitted and included Turbo Tax was well versed in what information was required and offered solutions if you were missing documents.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax was easy to use I will be always using TurboTax services from now on! It was a stress-free process. I chose the do it on your own process which was easier than I thought.
Date published: 2022-04-11
Rated 4 out of 5 by from A Few Bugs This Year I have been using TurboTax Deluxe for quite a few years and it guides me through everything. This time, I got a few error messages at the "Review" stage, even though I answered all the questions I had been asked. It was disconcerting, because it took me to the tax forms to make corrections. But I don't usually have to look at the forms, so I wasn't too sure of the correct answers. Where did the guidance go? Second, the program asked me whether my spouse or I wanted to file a Business Identity Theft Affidavit. I said "No," but it took me to a page that asked which of us wanted to file (as if I had said "Yes"). It wouldn't let me NOT choose one of our names. I had to go back through the process to find a place where I could get out of this problem. When I went to eFile, it asked me to fill in today's date. I filled it in, according to the format provided, and it rejected the date. Tripled checked it - the date was correctly entered. Backed up a couple of screens and did it again and it worked. Just glitchy in places - I have never had these problems before. It's a week away from filing deadline and I'm surprised the updates haven't fixed all the bugs.
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax is very helpful I have been using Turbo Tax for more than 5 years and I learn and get better to prepare every year.
Date published: 2022-04-11
Rated 1 out of 5 by from Forced Into Using Deluxe There is no way to remove deluxe without starting over. I don't have my W-2 anymore and could not have done this. It was advertised as being free if you earned under a certain amount
Date published: 2022-04-11
Rated 4 out of 5 by from This was easy So far went well. But money isn’t in hand yet so I’m Always still skeptical
Date published: 2022-04-11
Rated 5 out of 5 by from Helpful on a slightly more complicated year. I've been using Turbo Tax for years, but had considered going to an accountant this year due to a home purchase and a out of state move. However, the phone support was great and simplified a comparatively complicated tax year.
Date published: 2022-04-11
Rated 5 out of 5 by from Premier full service was worth the peace of mind All turbotax agents were professional and helpful. I like the experience of having someone else take over the responsibility of doing the taxes correctly when it is a more complex issue, such as moving from state to state, dealing with K-1 filings, and stock sales.
Date published: 2022-04-11
Rated 3 out of 5 by from Turbotax is much more complex than it used to be1 I had a bit of trouble trying to determine what you wanted to be entered on several of the forms and also could not get to speak to a person for an explanation. Also you seem to have a lot more up charges than before at the end - some of which I do not understand.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2262
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Great ! Turbo-tax is very easy to use. Provides help when required.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax did not disappoint On a challenging year with extra tax papers needed to be submitted and included Turbo Tax was well versed in what information was required and offered solutions if you were missing documents.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax was easy to use I will be always using TurboTax services from now on! It was a stress-free process. I chose the do it on your own process which was easier than I thought.
Date published: 2022-04-11
Rated 4 out of 5 by from A Few Bugs This Year I have been using TurboTax Deluxe for quite a few years and it guides me through everything. This time, I got a few error messages at the "Review" stage, even though I answered all the questions I had been asked. It was disconcerting, because it took me to the tax forms to make corrections. But I don't usually have to look at the forms, so I wasn't too sure of the correct answers. Where did the guidance go? Second, the program asked me whether my spouse or I wanted to file a Business Identity Theft Affidavit. I said "No," but it took me to a page that asked which of us wanted to file (as if I had said "Yes"). It wouldn't let me NOT choose one of our names. I had to go back through the process to find a place where I could get out of this problem. When I went to eFile, it asked me to fill in today's date. I filled it in, according to the format provided, and it rejected the date. Tripled checked it - the date was correctly entered. Backed up a couple of screens and did it again and it worked. Just glitchy in places - I have never had these problems before. It's a week away from filing deadline and I'm surprised the updates haven't fixed all the bugs.
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax is very helpful I have been using Turbo Tax for more than 5 years and I learn and get better to prepare every year.
Date published: 2022-04-11
Rated 1 out of 5 by from Forced Into Using Deluxe There is no way to remove deluxe without starting over. I don't have my W-2 anymore and could not have done this. It was advertised as being free if you earned under a certain amount
Date published: 2022-04-11
Rated 4 out of 5 by from This was easy So far went well. But money isn’t in hand yet so I’m Always still skeptical
Date published: 2022-04-11
Rated 5 out of 5 by from Helpful on a slightly more complicated year. I've been using Turbo Tax for years, but had considered going to an accountant this year due to a home purchase and a out of state move. However, the phone support was great and simplified a comparatively complicated tax year.
Date published: 2022-04-11
Rated 5 out of 5 by from Premier full service was worth the peace of mind All turbotax agents were professional and helpful. I like the experience of having someone else take over the responsibility of doing the taxes correctly when it is a more complex issue, such as moving from state to state, dealing with K-1 filings, and stock sales.
Date published: 2022-04-11
Rated 3 out of 5 by from Turbotax is much more complex than it used to be1 I had a bit of trouble trying to determine what you wanted to be entered on several of the forms and also could not get to speak to a person for an explanation. Also you seem to have a lot more up charges than before at the end - some of which I do not understand.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2262