TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Extremely easy! I have filed with Turbotax for the past few years, always easy, always straight forward, always free!
Date published: 2021-04-28
Rated 2 out of 5 by from Turbo Tax is confusing It was hard to get the whole process completed i had to revisit the site several times, i never did get an email letting me know my taxes needed attention.
Date published: 2021-04-28
Rated 5 out of 5 by from Efficient reliable tool! Great tool year after year! Have used for many years.
Date published: 2021-04-28
Rated 4 out of 5 by from TurboTax is Very Good Support Needs Improvement I have been using this product for many years, probable since they first started. I find the support has lost a lot of its usefulness. I needed technical support twice this year. The first was wonderful but the second time I was dropped and never recontacted. I finally started working every angle that I could and resolved the problem by deleting what I started and re-entering. If anyone less patient that I am would have thrown their computer out the window. Please bring chatting on line back.
Date published: 2021-04-28
Rated 5 out of 5 by from TurboTax is the best! I felt comfortable from start to finish in preparing my taxes. TurboTax basically holds your hand every step of the way with answer every question imaginable and even if you are unsure there is an answer or resource for that concern. There are hyperlinks and videos throughout the process to assist or educate you about that particular question. I felt confident that I completed my taxes correctly and will use them again next year!!
Date published: 2021-04-28
Rated 1 out of 5 by from Turbo tax I will not be returning It’s stated that TurboTax is free for military members, depending on their ranking however I am charged an obscene amount regardless of my military status and being low rank. I’m dissatisfied because it’s advertise otherwise I will not be returning
Date published: 2021-04-28
Rated 5 out of 5 by from Love it Turbo Tax is very easy to use and guides you step by step
Date published: 2021-04-28
Rated 5 out of 5 by from Turbtax is awesome Been using for over 20 years and hopefully still be using another 20 years
Date published: 2021-04-28
Rated 5 out of 5 by from GREAT PRODUCT I REALLY APPRECIATE HOW EASY AND EFFICIENT IT IS TO USE.
Date published: 2021-04-28
Rated 1 out of 5 by from Loyal customer who is very dissatisfied!!! I will not use Turbo tax again.. I have been a turbotax user since 1994. I purchased what I thought was the same program i have always bought. It ended up being$110! I usually pay$60. Then it only allowed me to do my return and I had to purchase my normal $60 version as well. I talked to customer service (which took over 3 hours!) They told me to send a detailed email. I have yet to receive a response since early March...
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2262
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Extremely easy! I have filed with Turbotax for the past few years, always easy, always straight forward, always free!
Date published: 2021-04-28
Rated 2 out of 5 by from Turbo Tax is confusing It was hard to get the whole process completed i had to revisit the site several times, i never did get an email letting me know my taxes needed attention.
Date published: 2021-04-28
Rated 5 out of 5 by from Efficient reliable tool! Great tool year after year! Have used for many years.
Date published: 2021-04-28
Rated 4 out of 5 by from TurboTax is Very Good Support Needs Improvement I have been using this product for many years, probable since they first started. I find the support has lost a lot of its usefulness. I needed technical support twice this year. The first was wonderful but the second time I was dropped and never recontacted. I finally started working every angle that I could and resolved the problem by deleting what I started and re-entering. If anyone less patient that I am would have thrown their computer out the window. Please bring chatting on line back.
Date published: 2021-04-28
Rated 5 out of 5 by from TurboTax is the best! I felt comfortable from start to finish in preparing my taxes. TurboTax basically holds your hand every step of the way with answer every question imaginable and even if you are unsure there is an answer or resource for that concern. There are hyperlinks and videos throughout the process to assist or educate you about that particular question. I felt confident that I completed my taxes correctly and will use them again next year!!
Date published: 2021-04-28
Rated 1 out of 5 by from Turbo tax I will not be returning It’s stated that TurboTax is free for military members, depending on their ranking however I am charged an obscene amount regardless of my military status and being low rank. I’m dissatisfied because it’s advertise otherwise I will not be returning
Date published: 2021-04-28
Rated 5 out of 5 by from Love it Turbo Tax is very easy to use and guides you step by step
Date published: 2021-04-28
Rated 5 out of 5 by from Turbtax is awesome Been using for over 20 years and hopefully still be using another 20 years
Date published: 2021-04-28
Rated 5 out of 5 by from GREAT PRODUCT I REALLY APPRECIATE HOW EASY AND EFFICIENT IT IS TO USE.
Date published: 2021-04-28
Rated 1 out of 5 by from Loyal customer who is very dissatisfied!!! I will not use Turbo tax again.. I have been a turbotax user since 1994. I purchased what I thought was the same program i have always bought. It ended up being$110! I usually pay$60. Then it only allowed me to do my return and I had to purchase my normal $60 version as well. I talked to customer service (which took over 3 hours!) They told me to send a detailed email. I have yet to receive a response since early March...
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2262