TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from TurboTax is EASY to Use! Great interface with the software and takes you step by step through all income and deductions. Full confidence in what they provide! Been with them for 7 years and no issues.
Date published: 2022-04-11
Rated 3 out of 5 by from meh don't understand why i can't pay from my refund if it is higher than the fees.
Date published: 2022-04-11
Rated 5 out of 5 by from Filing taxes has never been easier I loved having access to tax experts real time. The process of filing my taxes was done in a day with expert reviews in the fastest and simplest way possible
Date published: 2022-04-11
Rated 3 out of 5 by from Creature of Habit I use TurboTax because I have always used TurboTax and I don't feel like learning something new. Despite the name of the parent company, using TT to figure out the tax implications of my first Roth IRA withdrawal was not particularly intuitive. The most painful element by far, however, was trying to figure out how to correctly capture what I paid for my two children to go to college this year and the tax implications of distributions from their 529 accounts. My situation was not that unusual -- between the three of us, we had three 1099-Qs and two 1098-Ts -- but this was apparently too much for TT, so I ended up largely winging it, using common sense where TT was silent. Specifically, TT fell short in helping me determine what portion of the 529 distributions should be counted as income and whose income it should be counted as, even after I upgraded to Premiere. It's like the tax implications of having children in college was just an afterthought for the software developers.
Date published: 2022-04-11
Rated 1 out of 5 by from Always have to pay extra I always have to pay extra. It's incredibly frustrating. The IRS has other tools you can use. Learn from my mistakes.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is the BEST for Simple Returns!!! I've used TurboTax for multiple years and the software/Web site is up-to-date every year with all the latest tax information (e.g. COVID-19 related items, etc.). The interface is user-friendly and there are always "information windows" to explain terms that may be new to you. TurboTax is such a great resource.
Date published: 2022-04-11
Rated 1 out of 5 by from 2021 TurboTax is horible compared to previous year Horrible and cumbersome experience. I have been using TurboTax for many years but this years version is unnecessarily complicated and the many manual edits required are opening one up for errors, defeating the whole purpose of buying a tax filing software to begin with.
Date published: 2022-04-11
Rated 4 out of 5 by from It Was Ok, but..... The product is alright. However, I thought I was paying to have some live review it. Not just ask questions. That's kind of what the product sounded like. However, I just submitted my documents.
Date published: 2022-04-11
Rated 4 out of 5 by from Solid but keeps changing prices You went from thinking price was 169 then 223 and then ended up paying 257 - just be honest as possible up front. Service was great but hate the price keeps changing. There is also no noticeable mention that the pay from the federal fund has a hidden fee.
Date published: 2022-04-11
Rated 3 out of 5 by from So glad I went with turbo tax! Everything was idiot proof! It was easy and using turbo tax live I was able to communicate with a real person and have my taxes done right! No fuss!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2255
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is EASY to Use! Great interface with the software and takes you step by step through all income and deductions. Full confidence in what they provide! Been with them for 7 years and no issues.
Date published: 2022-04-11
Rated 3 out of 5 by from meh don't understand why i can't pay from my refund if it is higher than the fees.
Date published: 2022-04-11
Rated 5 out of 5 by from Filing taxes has never been easier I loved having access to tax experts real time. The process of filing my taxes was done in a day with expert reviews in the fastest and simplest way possible
Date published: 2022-04-11
Rated 3 out of 5 by from Creature of Habit I use TurboTax because I have always used TurboTax and I don't feel like learning something new. Despite the name of the parent company, using TT to figure out the tax implications of my first Roth IRA withdrawal was not particularly intuitive. The most painful element by far, however, was trying to figure out how to correctly capture what I paid for my two children to go to college this year and the tax implications of distributions from their 529 accounts. My situation was not that unusual -- between the three of us, we had three 1099-Qs and two 1098-Ts -- but this was apparently too much for TT, so I ended up largely winging it, using common sense where TT was silent. Specifically, TT fell short in helping me determine what portion of the 529 distributions should be counted as income and whose income it should be counted as, even after I upgraded to Premiere. It's like the tax implications of having children in college was just an afterthought for the software developers.
Date published: 2022-04-11
Rated 1 out of 5 by from Always have to pay extra I always have to pay extra. It's incredibly frustrating. The IRS has other tools you can use. Learn from my mistakes.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is the BEST for Simple Returns!!! I've used TurboTax for multiple years and the software/Web site is up-to-date every year with all the latest tax information (e.g. COVID-19 related items, etc.). The interface is user-friendly and there are always "information windows" to explain terms that may be new to you. TurboTax is such a great resource.
Date published: 2022-04-11
Rated 1 out of 5 by from 2021 TurboTax is horible compared to previous year Horrible and cumbersome experience. I have been using TurboTax for many years but this years version is unnecessarily complicated and the many manual edits required are opening one up for errors, defeating the whole purpose of buying a tax filing software to begin with.
Date published: 2022-04-11
Rated 4 out of 5 by from It Was Ok, but..... The product is alright. However, I thought I was paying to have some live review it. Not just ask questions. That's kind of what the product sounded like. However, I just submitted my documents.
Date published: 2022-04-11
Rated 4 out of 5 by from Solid but keeps changing prices You went from thinking price was 169 then 223 and then ended up paying 257 - just be honest as possible up front. Service was great but hate the price keeps changing. There is also no noticeable mention that the pay from the federal fund has a hidden fee.
Date published: 2022-04-11
Rated 3 out of 5 by from So glad I went with turbo tax! Everything was idiot proof! It was easy and using turbo tax live I was able to communicate with a real person and have my taxes done right! No fuss!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2255