TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from 20 years of being happy. Have used TurboTax for 20 years. Never been audited. Easy to use and very helpful.
Date published: 2021-05-04
Rated 2 out of 5 by from Glitchy Software I've been using Turbo Tax for a few years but this year it was very inconvenient. Apparently there's a known glitch in the system where turbo tax will not prompt for you to pay the separate fee to file your state taxes. This means that after filling in all of your information, you're forced to delete the state information and file your federal taxes alone. Then go back in and fill out all of the state information again and pay separately. It's frustrating that Turbo Tax is aware of this glitch and doesn't give their customers a heads up to file them separately as opposed to wasting time. At the very least, it should be easy to decipher what the issue is. It took over 30 minutes of being on the phone with a representative and turbo tech support before they could determine what the issue was. You have to do better.
Date published: 2021-05-04
Rated 5 out of 5 by from Long-time happy user Wouldn't do my own taxes any other way! Turbo Tax is the best.
Date published: 2021-05-04
Rated 3 out of 5 by from Useful, but endless upsells and ads detract The product mostly works, but has bugs and confusion (such as claiming a form has no data). It is also rife with never-ending upsells.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax Excellent Tool Turbo Tax is easy to navigate, provides you answers to your questions and you don't need to be computer savvy to know what to do.
Date published: 2021-05-04
Rated 5 out of 5 by from Awesome It was so easy I did it all by myself where before I use to go to H & R Block.
Date published: 2021-05-04
Rated 5 out of 5 by from great program this is the six year i have used turbo tax it keeps getting easier and easier great user friendly program totally recommend it.
Date published: 2021-05-04
Rated 5 out of 5 by from Go Turbo Tax!!!!!!!!!!! Turbo tax is quick, efficient, and easy to understand!
Date published: 2021-05-04
Rated 4 out of 5 by from Good overall, but problem with data entry for rent Experts were very helpful, although the AI phone assistant needs redesign.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax reasonable priced and easy to use Turbo tax is user friendly and if I had questions someone was alway available.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 2254
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 20 years of being happy. Have used TurboTax for 20 years. Never been audited. Easy to use and very helpful.
Date published: 2021-05-04
Rated 2 out of 5 by from Glitchy Software I've been using Turbo Tax for a few years but this year it was very inconvenient. Apparently there's a known glitch in the system where turbo tax will not prompt for you to pay the separate fee to file your state taxes. This means that after filling in all of your information, you're forced to delete the state information and file your federal taxes alone. Then go back in and fill out all of the state information again and pay separately. It's frustrating that Turbo Tax is aware of this glitch and doesn't give their customers a heads up to file them separately as opposed to wasting time. At the very least, it should be easy to decipher what the issue is. It took over 30 minutes of being on the phone with a representative and turbo tech support before they could determine what the issue was. You have to do better.
Date published: 2021-05-04
Rated 5 out of 5 by from Long-time happy user Wouldn't do my own taxes any other way! Turbo Tax is the best.
Date published: 2021-05-04
Rated 3 out of 5 by from Useful, but endless upsells and ads detract The product mostly works, but has bugs and confusion (such as claiming a form has no data). It is also rife with never-ending upsells.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax Excellent Tool Turbo Tax is easy to navigate, provides you answers to your questions and you don't need to be computer savvy to know what to do.
Date published: 2021-05-04
Rated 5 out of 5 by from Awesome It was so easy I did it all by myself where before I use to go to H & R Block.
Date published: 2021-05-04
Rated 5 out of 5 by from great program this is the six year i have used turbo tax it keeps getting easier and easier great user friendly program totally recommend it.
Date published: 2021-05-04
Rated 5 out of 5 by from Go Turbo Tax!!!!!!!!!!! Turbo tax is quick, efficient, and easy to understand!
Date published: 2021-05-04
Rated 4 out of 5 by from Good overall, but problem with data entry for rent Experts were very helpful, although the AI phone assistant needs redesign.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax reasonable priced and easy to use Turbo tax is user friendly and if I had questions someone was alway available.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 2254