TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Easy way to file Federal and Multiple State Taxes Was easy to work with. Only complaint is that it should have suggested the best filing status to maximize the return. It was easy to change the status myself and saved paying taxes to state.
Date published: 2023-04-24
Rated 1 out of 5 by from Terrible, one less user If you make 75k or less in the US you are allowed to file for free. I originally chose turbo tax because there moto has literally been "freefreefreefreefreefree" WHY DID YOU TAKE ALMOST HALF MY RETURN, then I find out they haven't even filed my taxes I gave them all my info and get no response for two weeks. I'm not using this service again
Date published: 2023-04-24
Rated 2 out of 5 by from Too Pricey and lack of sensitivity I feel like I am speaking to a machine that is there to do a job, and that's it. The cost of Turbo Tax is way more than what accountants charge. The Full Service claim that they would do the taxes and they will get back to you but that is not true. Honestly, Turbo Tax is convenient but if I find an accountant, I will never file my taxes with them anymore.
Date published: 2023-04-24
Rated 5 out of 5 by from TurboTax is the best way to go. I have used TurboTax since about 1995,and don't plan on using anyone else. They have always done a GREAT JOB.
Date published: 2023-04-24
Rated 5 out of 5 by from It didn't take long for me to do my taxes. It was so easy and fast. I will continue using Turbo tax.
Date published: 2023-04-24
Rated 4 out of 5 by from 1098-T form I've been using Turbo Tax for almost 20 years, and they continue to improve. However, this year my eldest child aged out of the child tax credit. She's a full time student now, but since we didn't have any student loan interest to report (I paid my own tuition and always had interest to report) we didn't know about Education Tax Credits. I never received a 1098-T from the school, so I wasn't aware of the existence of this form. Turbo Tax either didn't prompt me for it OR asked if I had received one and skipped that whole section when I answered "no." Either way, they made it super easy to file an amended return
Date published: 2023-04-24
Rated 1 out of 5 by from 2022 Turbo Tax Experience I found the California State experience less than satisfying with no explanations wrt what was entered by the tax software or what I was to enter or an explanation of the deduction. The fee for eFile is entirely excessive. I don't mind paying something, but coupled with the audit defense, it's just too much.
Date published: 2023-04-24
Rated 5 out of 5 by from Easy to use and understand Easy to use and understand, the software makes filing taxes easy
Date published: 2023-04-24
Rated 4 out of 5 by from Trouble loading 'cd' version repeated errors. The repeated errors while loading the 'cd' version I had pulled out hairs. Returned the disk to Office Depot. Then loaded on line. As I was ready to file there was a problem receiving a verification code via e-mail. This when on for over 48 hours. Very frustrating. Now what will you do to make up for this pain.....Hua!
Date published: 2023-04-24
Rated 1 out of 5 by from displeased with all the add on costs why do you charge for direct deposit through a third party????? there hasnt ever been this charge
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 226
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy way to file Federal and Multiple State Taxes Was easy to work with. Only complaint is that it should have suggested the best filing status to maximize the return. It was easy to change the status myself and saved paying taxes to state.
Date published: 2023-04-24
Rated 1 out of 5 by from Terrible, one less user If you make 75k or less in the US you are allowed to file for free. I originally chose turbo tax because there moto has literally been "freefreefreefreefreefree" WHY DID YOU TAKE ALMOST HALF MY RETURN, then I find out they haven't even filed my taxes I gave them all my info and get no response for two weeks. I'm not using this service again
Date published: 2023-04-24
Rated 2 out of 5 by from Too Pricey and lack of sensitivity I feel like I am speaking to a machine that is there to do a job, and that's it. The cost of Turbo Tax is way more than what accountants charge. The Full Service claim that they would do the taxes and they will get back to you but that is not true. Honestly, Turbo Tax is convenient but if I find an accountant, I will never file my taxes with them anymore.
Date published: 2023-04-24
Rated 5 out of 5 by from TurboTax is the best way to go. I have used TurboTax since about 1995,and don't plan on using anyone else. They have always done a GREAT JOB.
Date published: 2023-04-24
Rated 5 out of 5 by from It didn't take long for me to do my taxes. It was so easy and fast. I will continue using Turbo tax.
Date published: 2023-04-24
Rated 4 out of 5 by from 1098-T form I've been using Turbo Tax for almost 20 years, and they continue to improve. However, this year my eldest child aged out of the child tax credit. She's a full time student now, but since we didn't have any student loan interest to report (I paid my own tuition and always had interest to report) we didn't know about Education Tax Credits. I never received a 1098-T from the school, so I wasn't aware of the existence of this form. Turbo Tax either didn't prompt me for it OR asked if I had received one and skipped that whole section when I answered "no." Either way, they made it super easy to file an amended return
Date published: 2023-04-24
Rated 1 out of 5 by from 2022 Turbo Tax Experience I found the California State experience less than satisfying with no explanations wrt what was entered by the tax software or what I was to enter or an explanation of the deduction. The fee for eFile is entirely excessive. I don't mind paying something, but coupled with the audit defense, it's just too much.
Date published: 2023-04-24
Rated 5 out of 5 by from Easy to use and understand Easy to use and understand, the software makes filing taxes easy
Date published: 2023-04-24
Rated 4 out of 5 by from Trouble loading 'cd' version repeated errors. The repeated errors while loading the 'cd' version I had pulled out hairs. Returned the disk to Office Depot. Then loaded on line. As I was ready to file there was a problem receiving a verification code via e-mail. This when on for over 48 hours. Very frustrating. Now what will you do to make up for this pain.....Hua!
Date published: 2023-04-24
Rated 1 out of 5 by from displeased with all the add on costs why do you charge for direct deposit through a third party????? there hasnt ever been this charge
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 226