TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from VERY spotty customer support I had a technical (system bug) issue with TurboTax Live Self-Employed and, after spending 40 minutes on the phone with a TurboTax Live 'Expert' listening to him 'hmmm' while he repeatedly took me through all the things I'd already tried. He finally said he couldn't help me so I asked him to escalate my case. He asked what that meant and when I explained it, he said that's not an option. So I asked, 'so you're saying I'm just out of luck?', and he said 'yeah' and hung up on me.
Date published: 2022-04-11
Rated 5 out of 5 by from best for beginners! I've never filed taxes before, but this made it easy and they walked me through everything.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is Great! I have been using TurboTax for 15 or so years and it gets better each year with simple to follow questions and its easy to skip an item and come back to it at a later date once you have the information.
Date published: 2022-04-11
Rated 1 out of 5 by from Cost too much no free state Cost too much no free state should not cost anything to do taxes in fact the government should do them.
Date published: 2022-04-11
Rated 5 out of 5 by from Made what I thought would be difficult , easy I thought it would be difficult with all the changes since my husband passed but Turbo tax walked me thru and it was much easier that I expected.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy Nice and simple! I filed my taxes faster than ever before.
Date published: 2022-04-11
Rated 4 out of 5 by from Doing my taxes in my underware Don't have to leave my home to do my taxes, and can stop and start anytime
Date published: 2022-04-11
Rated 1 out of 5 by from Turbo Tax Premier Have used Turbo Tax for years and have always loved the programs and the ease of doing taxes. However with the 2021 Premier Edition I experienced extremely long delays when entering W-2G data. Talked to customer service and they helped me find a quicker way to enter through forms section but still experienced many many issues.
Date published: 2022-04-11
Rated 5 out of 5 by from Great TURBO TAX IS MY TYPE OF PEOPLE YOUR PEOPLE ARE THE BEST THEY HAVE SUCH PATIANCE
Date published: 2022-04-11
Rated 3 out of 5 by from Turbo Tax is OK I could not go back and change the sales tax for the car that I purchased last year. I went over the section several times but could not change it.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2246
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from VERY spotty customer support I had a technical (system bug) issue with TurboTax Live Self-Employed and, after spending 40 minutes on the phone with a TurboTax Live 'Expert' listening to him 'hmmm' while he repeatedly took me through all the things I'd already tried. He finally said he couldn't help me so I asked him to escalate my case. He asked what that meant and when I explained it, he said that's not an option. So I asked, 'so you're saying I'm just out of luck?', and he said 'yeah' and hung up on me.
Date published: 2022-04-11
Rated 5 out of 5 by from best for beginners! I've never filed taxes before, but this made it easy and they walked me through everything.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is Great! I have been using TurboTax for 15 or so years and it gets better each year with simple to follow questions and its easy to skip an item and come back to it at a later date once you have the information.
Date published: 2022-04-11
Rated 1 out of 5 by from Cost too much no free state Cost too much no free state should not cost anything to do taxes in fact the government should do them.
Date published: 2022-04-11
Rated 5 out of 5 by from Made what I thought would be difficult , easy I thought it would be difficult with all the changes since my husband passed but Turbo tax walked me thru and it was much easier that I expected.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy Nice and simple! I filed my taxes faster than ever before.
Date published: 2022-04-11
Rated 4 out of 5 by from Doing my taxes in my underware Don't have to leave my home to do my taxes, and can stop and start anytime
Date published: 2022-04-11
Rated 1 out of 5 by from Turbo Tax Premier Have used Turbo Tax for years and have always loved the programs and the ease of doing taxes. However with the 2021 Premier Edition I experienced extremely long delays when entering W-2G data. Talked to customer service and they helped me find a quicker way to enter through forms section but still experienced many many issues.
Date published: 2022-04-11
Rated 5 out of 5 by from Great TURBO TAX IS MY TYPE OF PEOPLE YOUR PEOPLE ARE THE BEST THEY HAVE SUCH PATIANCE
Date published: 2022-04-11
Rated 3 out of 5 by from Turbo Tax is OK I could not go back and change the sales tax for the car that I purchased last year. I went over the section several times but could not change it.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2246