TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo was great It was quick and accurate. My experience was speedy and pleasant.
Date published: 2022-04-13
Rated 2 out of 5 by from Disappointed w/ inability to downgrade Filing taxes was ok, got upsold to a new service based on possible investments. Turned out the new service offered nothing of value aside from telling me I didn't need it... wouldn't let me downgrade unless I reset all my work. I've used turbotax for a while.. very disappointed.
Date published: 2022-04-13
Rated 4 out of 5 by from Awesome As always easy to navigate and prepare my Taxes, Highly recommend
Date published: 2022-04-13
Rated 2 out of 5 by from Turbo tax was not helpful First turbo tax expert took months going back and forth over minor things for a simple tax return then dropped me. When I returned to the dashboard, I could no longer communicate with her or see prior messages. I did not receive communication that she would be dropping me, and ended up restarting the tax return with another expert who took a week to get back to me. Tax experts had incorrect information regarding state taxes for military personnel. Fees about second state tax return should have been revealed up front, so I could make a quicker decision about whether or not to use turbo tax product. I gave 2 stars instead of one because the tax assistants were kind and patient, also the second tax expert did finish the taxes in a much much quicker manner than the first one
Date published: 2022-04-13
Rated 2 out of 5 by from Turbo OK Hard to follow directions for 1099-Misc. should have a separate window for 1099-misc
Date published: 2022-04-13
Rated 4 out of 5 by from I will use Turbo tax next year. Kristy was professional, personable, knowledgeable. She found an extra credit that my previous accountant did not, which increased my return by 70%.
Date published: 2022-04-13
Rated 1 out of 5 by from Disappointed I've used TurboTax for years, even when you used to order the CD and download. This has been the most frustrating experience I've had with the product. I was unable to import my investment information and the system would not allow me to purchase my state filing, so I fiddled around for an hour or so trying to get that to work, to no avail. Decided to file my federal and do the best I could with the state. May end up mailing it in. I will be looking for a new tax prep program next year.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Turbo tax is very easy and accurate. Thanks for the help
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo tax is great This year was more user friendly than ever. Been using this program since the beginning of time and highly recommend it!!!
Date published: 2022-04-13
Rated 5 out of 5 by from turbotax is great simple enough to use, it does not take that much time.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2243
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo was great It was quick and accurate. My experience was speedy and pleasant.
Date published: 2022-04-13
Rated 2 out of 5 by from Disappointed w/ inability to downgrade Filing taxes was ok, got upsold to a new service based on possible investments. Turned out the new service offered nothing of value aside from telling me I didn't need it... wouldn't let me downgrade unless I reset all my work. I've used turbotax for a while.. very disappointed.
Date published: 2022-04-13
Rated 4 out of 5 by from Awesome As always easy to navigate and prepare my Taxes, Highly recommend
Date published: 2022-04-13
Rated 2 out of 5 by from Turbo tax was not helpful First turbo tax expert took months going back and forth over minor things for a simple tax return then dropped me. When I returned to the dashboard, I could no longer communicate with her or see prior messages. I did not receive communication that she would be dropping me, and ended up restarting the tax return with another expert who took a week to get back to me. Tax experts had incorrect information regarding state taxes for military personnel. Fees about second state tax return should have been revealed up front, so I could make a quicker decision about whether or not to use turbo tax product. I gave 2 stars instead of one because the tax assistants were kind and patient, also the second tax expert did finish the taxes in a much much quicker manner than the first one
Date published: 2022-04-13
Rated 2 out of 5 by from Turbo OK Hard to follow directions for 1099-Misc. should have a separate window for 1099-misc
Date published: 2022-04-13
Rated 4 out of 5 by from I will use Turbo tax next year. Kristy was professional, personable, knowledgeable. She found an extra credit that my previous accountant did not, which increased my return by 70%.
Date published: 2022-04-13
Rated 1 out of 5 by from Disappointed I've used TurboTax for years, even when you used to order the CD and download. This has been the most frustrating experience I've had with the product. I was unable to import my investment information and the system would not allow me to purchase my state filing, so I fiddled around for an hour or so trying to get that to work, to no avail. Decided to file my federal and do the best I could with the state. May end up mailing it in. I will be looking for a new tax prep program next year.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Turbo tax is very easy and accurate. Thanks for the help
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo tax is great This year was more user friendly than ever. Been using this program since the beginning of time and highly recommend it!!!
Date published: 2022-04-13
Rated 5 out of 5 by from turbotax is great simple enough to use, it does not take that much time.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2243