TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Overpriced and can't even pay TurboTax would not allow me to pay the service charge with a credit card. Software was $50 and then asked me to pay $25 for a service charge for filing my state return. I tried to pay the $25 by my credit card, but it wouldn't work. Called the help desk, despite her best efforts, she still couldn't help me get my bill paid.
Date published: 2021-05-04
Rated 5 out of 5 by from Very Pleased! John, CPA was extremely helpful upon an error I made in entering data.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo tax Loved how easy it was and how they helped it for free during pandemic it’s really hard at this time .
Date published: 2021-05-04
Rated 5 out of 5 by from Thank you again Since I have to them, I am glad there is Turo Tax.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is v user friendly Your technical support is excellent.and were able to resolve my issue quickly
Date published: 2021-05-04
Rated 5 out of 5 by from Love the step by step process. Great tool for individuals who are not proficient in taxes.
Date published: 2021-05-04
Rated 5 out of 5 by from I enjoyed using this I really felt underconfident about filing. I did not know how to and I did not have anyone to help me. I feel a lot better now.
Date published: 2021-05-04
Rated 4 out of 5 by from Not as easy as it use to be Still using Turbo Tax but some work needs to be done on it. The questions use to be more direct, now I find myself using the tabs and searching the internet to get a better understanding. I feel the questions are not as user friendly to force you to seek their Live consultant. That is disappointing. The questions for Schedule C need to more user friendly- I did not have contract work last year 2020 and the questions asked did not help me explain it. It repeatedly asked me questions about Schedule C information and there was no information to give.
Date published: 2021-05-04
Rated 5 out of 5 by from Quick and Easy Turbo tax is straight forward, easy to use and free!
Date published: 2021-05-04
Rated 4 out of 5 by from Worked well for me Software works fine, have used for several years. I don't use the preorder as it doesn't work well. And I can buy the software cheaper at Staples.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 2238
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Overpriced and can't even pay TurboTax would not allow me to pay the service charge with a credit card. Software was $50 and then asked me to pay $25 for a service charge for filing my state return. I tried to pay the $25 by my credit card, but it wouldn't work. Called the help desk, despite her best efforts, she still couldn't help me get my bill paid.
Date published: 2021-05-04
Rated 5 out of 5 by from Very Pleased! John, CPA was extremely helpful upon an error I made in entering data.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo tax Loved how easy it was and how they helped it for free during pandemic it’s really hard at this time .
Date published: 2021-05-04
Rated 5 out of 5 by from Thank you again Since I have to them, I am glad there is Turo Tax.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is v user friendly Your technical support is excellent.and were able to resolve my issue quickly
Date published: 2021-05-04
Rated 5 out of 5 by from Love the step by step process. Great tool for individuals who are not proficient in taxes.
Date published: 2021-05-04
Rated 5 out of 5 by from I enjoyed using this I really felt underconfident about filing. I did not know how to and I did not have anyone to help me. I feel a lot better now.
Date published: 2021-05-04
Rated 4 out of 5 by from Not as easy as it use to be Still using Turbo Tax but some work needs to be done on it. The questions use to be more direct, now I find myself using the tabs and searching the internet to get a better understanding. I feel the questions are not as user friendly to force you to seek their Live consultant. That is disappointing. The questions for Schedule C need to more user friendly- I did not have contract work last year 2020 and the questions asked did not help me explain it. It repeatedly asked me questions about Schedule C information and there was no information to give.
Date published: 2021-05-04
Rated 5 out of 5 by from Quick and Easy Turbo tax is straight forward, easy to use and free!
Date published: 2021-05-04
Rated 4 out of 5 by from Worked well for me Software works fine, have used for several years. I don't use the preorder as it doesn't work well. And I can buy the software cheaper at Staples.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 2238