TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from turbotax is amazing fast and super to easy to use. filed my faxes in 30 minutes
Date published: 2023-01-20
Rated 2 out of 5 by from cheap and expensive at the same time i have always filed with turbotax but i hate the fact that if you opt to pay with your refund they double the amount charged next year im going with another company this is dumb
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax is amazing and super easy to use. TurboTax made everything understandable and if I had any questions, it was easy to navigate and figure everything out.
Date published: 2023-01-20
Rated 5 out of 5 by from Simple and easy 5th year and I refuse to allow anyone else to file for me, when I can do it myself.
Date published: 2023-01-20
Rated 5 out of 5 by from Turbo Tax is great So easy to fill out and for all the input and communication
Date published: 2023-01-20
Rated 5 out of 5 by from I love turbo tax!!! Y’all are awesome So user friendly, even for an old lady, that does not do well with Technology!!!
Date published: 2023-01-20
Rated 5 out of 5 by from I dont know what i would do without Turbo! I have file my own taxes through turbotax for as long as Ive been filing! It's why I can I ways find my returns when i need them later :P
Date published: 2023-01-20
Rated 5 out of 5 by from Happy with turbotax I always feel safe doing my taxes with TurboTax! Is simple and easy to use, I have used turbo for the last 5 yrs.
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax Great! Quick & easy! I've used them for four years
Date published: 2023-01-20
Rated 1 out of 5 by from Forced into paid plan. Then upsold. I had an excellent experience last year. This year, I signed on for the free tax return, as I wasn't expecting anything complicated. The "let us sell you extra services" page was confusing--did not clearly say what you were agreeing to. They found one $120 credit, and quoted me $39 to get it (needed TurboTax Deluxe, not available on free version) and didn't tell me that the state return was an additional $39 ("State extra" was all). They then FORCED an upgrade to Deluxe (still without disclosing the $39 State cost) without a way to decline on the page--I would have declined. Then tried to sell me an additional $39 "recommended" service. Which would have left me $3 out of the $120. AND THEN, tried to get me to deduct fees from my federal return, for AN ADDITIONAL $39! This in addition to a website that didn't work properly and required several reloads and re-logins and required me to switch to a non-secure browser to get their PDF reader to load my return. All-in-all a very unsatisfactory experience this year.
Date published: 2023-01-20
All TurboTax® Offerings Reviews - Page 2237
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbotax is amazing fast and super to easy to use. filed my faxes in 30 minutes
Date published: 2023-01-20
Rated 2 out of 5 by from cheap and expensive at the same time i have always filed with turbotax but i hate the fact that if you opt to pay with your refund they double the amount charged next year im going with another company this is dumb
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax is amazing and super easy to use. TurboTax made everything understandable and if I had any questions, it was easy to navigate and figure everything out.
Date published: 2023-01-20
Rated 5 out of 5 by from Simple and easy 5th year and I refuse to allow anyone else to file for me, when I can do it myself.
Date published: 2023-01-20
Rated 5 out of 5 by from Turbo Tax is great So easy to fill out and for all the input and communication
Date published: 2023-01-20
Rated 5 out of 5 by from I love turbo tax!!! Y’all are awesome So user friendly, even for an old lady, that does not do well with Technology!!!
Date published: 2023-01-20
Rated 5 out of 5 by from I dont know what i would do without Turbo! I have file my own taxes through turbotax for as long as Ive been filing! It's why I can I ways find my returns when i need them later :P
Date published: 2023-01-20
Rated 5 out of 5 by from Happy with turbotax I always feel safe doing my taxes with TurboTax! Is simple and easy to use, I have used turbo for the last 5 yrs.
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax Great! Quick & easy! I've used them for four years
Date published: 2023-01-20
Rated 1 out of 5 by from Forced into paid plan. Then upsold. I had an excellent experience last year. This year, I signed on for the free tax return, as I wasn't expecting anything complicated. The "let us sell you extra services" page was confusing--did not clearly say what you were agreeing to. They found one $120 credit, and quoted me $39 to get it (needed TurboTax Deluxe, not available on free version) and didn't tell me that the state return was an additional $39 ("State extra" was all). They then FORCED an upgrade to Deluxe (still without disclosing the $39 State cost) without a way to decline on the page--I would have declined. Then tried to sell me an additional $39 "recommended" service. Which would have left me $3 out of the $120. AND THEN, tried to get me to deduct fees from my federal return, for AN ADDITIONAL $39! This in addition to a website that didn't work properly and required several reloads and re-logins and required me to switch to a non-secure browser to get their PDF reader to load my return. All-in-all a very unsatisfactory experience this year.
Date published: 2023-01-20
All TurboTax® Offerings Reviews - Page 2237