TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281604 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Poor dealing with State return Turbotax 2020 was great with the federal return, but handled the state return poorly. A new property tax deduction in Nebraska was a large deduction for which at least half of Nebraskan's would be eligible. However, it is presented in a long list of things for which few Nebraskan's would be eligible and could be easily missed. Moreover, the instructions regarding the information were very poor and I had to go to online state resources to understand what was needed. I have had similar experiences with State returns with previous versions of Turbotax. It is clear they put most of their energy into the federal return and the state returns are an afterthought. In spite of that, they have no qualms about charging a lot for the state return and the filing fee is exorbitant. They must figure that customers are burnt out on doing their return by the time they get to filing and will pay the fee just to get it done. They may be right, but it leaves a bad taste in my mouth toward Turbotax and makes me think about going back to H&R Block.
Date published: 2021-08-08
Rated 4 out of 5 by from Better Than Nothing! We use Turbo Tax for our business and personal taxes. It is the best tax software and better than nothing! Definitely could use more detailed explanations and examples.
Date published: 2021-08-08
Rated 5 out of 5 by from TurboTax keeps on ticking! Used TurboTax for at least the 35th year - even with the major changes in the tax code, getting through our return is still a smooth process. I can't compare TT to the competitors, but I don't have any big incentive to switch...
Date published: 2021-08-08
Rated 5 out of 5 by from Turbo Tax is almost too good The Turbo Tax system is almost too good. In days gone by I did all my own taxes and understood all the items I was completing. Now with Turbo Tax you rely on the program to complete all the necessary forms and as such you don't always know why things are done. I like the ease of using it but sometimes I wonder if I should know more.
Date published: 2021-08-08
Rated 5 out of 5 by from Love You! TurboTax is absolutely the best! I came back to them several years ago after using another program. Will never leave again!
Date published: 2021-08-08
Rated 2 out of 5 by from No HELP PREMIUM TURBOTAX Software ok but no help .last 3 years rejection problem with full fee and again go to post office put stamps gas time. So refund50%
Date published: 2021-08-08
Rated 5 out of 5 by from GREAT EASY TO INSTALL EASY TO PUT IN INFORMATION AND EXPLAINS ALL OPTIONS AND FULLY UNDERSTOOD
Date published: 2021-08-08
Rated 4 out of 5 by from Turbo Tax is Good Pretty easy to navigate and understand. Turbo tax gives good explanations.
Date published: 2021-08-08
Rated 5 out of 5 by from I've used TurboTax for years. I love it. I've used TurboTax for years. After years of adding machines and paperwork it has been a breeze. Thankful for PC. I tried another software at first but it was not as good as TurboTax. I save my forms in Adobe Acrobat DC. The next year TurboTax pulls up the file I've saved.
Date published: 2021-08-08
Rated 5 out of 5 by from TurboTax gets a little better every year I've been using Turbotax for several years, and, considering the instability of the tax laws, Intuit does a good job of fixing bugs, adapting to changes, and improving the interface. The e-filing process worked smoothly this year. TurboTax's software-update feature didn't go into an infinite loop. It was easier to download data from financial institutions. Smoothest tax-prep experience yet.
Date published: 2021-08-08
All TurboTax® Offerings Reviews - Page 224
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Poor dealing with State return Turbotax 2020 was great with the federal return, but handled the state return poorly. A new property tax deduction in Nebraska was a large deduction for which at least half of Nebraskan's would be eligible. However, it is presented in a long list of things for which few Nebraskan's would be eligible and could be easily missed. Moreover, the instructions regarding the information were very poor and I had to go to online state resources to understand what was needed. I have had similar experiences with State returns with previous versions of Turbotax. It is clear they put most of their energy into the federal return and the state returns are an afterthought. In spite of that, they have no qualms about charging a lot for the state return and the filing fee is exorbitant. They must figure that customers are burnt out on doing their return by the time they get to filing and will pay the fee just to get it done. They may be right, but it leaves a bad taste in my mouth toward Turbotax and makes me think about going back to H&R Block.
Date published: 2021-08-08
Rated 4 out of 5 by from Better Than Nothing! We use Turbo Tax for our business and personal taxes. It is the best tax software and better than nothing! Definitely could use more detailed explanations and examples.
Date published: 2021-08-08
Rated 5 out of 5 by from TurboTax keeps on ticking! Used TurboTax for at least the 35th year - even with the major changes in the tax code, getting through our return is still a smooth process. I can't compare TT to the competitors, but I don't have any big incentive to switch...
Date published: 2021-08-08
Rated 5 out of 5 by from Turbo Tax is almost too good The Turbo Tax system is almost too good. In days gone by I did all my own taxes and understood all the items I was completing. Now with Turbo Tax you rely on the program to complete all the necessary forms and as such you don't always know why things are done. I like the ease of using it but sometimes I wonder if I should know more.
Date published: 2021-08-08
Rated 5 out of 5 by from Love You! TurboTax is absolutely the best! I came back to them several years ago after using another program. Will never leave again!
Date published: 2021-08-08
Rated 2 out of 5 by from No HELP PREMIUM TURBOTAX Software ok but no help .last 3 years rejection problem with full fee and again go to post office put stamps gas time. So refund50%
Date published: 2021-08-08
Rated 5 out of 5 by from GREAT EASY TO INSTALL EASY TO PUT IN INFORMATION AND EXPLAINS ALL OPTIONS AND FULLY UNDERSTOOD
Date published: 2021-08-08
Rated 4 out of 5 by from Turbo Tax is Good Pretty easy to navigate and understand. Turbo tax gives good explanations.
Date published: 2021-08-08
Rated 5 out of 5 by from I've used TurboTax for years. I love it. I've used TurboTax for years. After years of adding machines and paperwork it has been a breeze. Thankful for PC. I tried another software at first but it was not as good as TurboTax. I save my forms in Adobe Acrobat DC. The next year TurboTax pulls up the file I've saved.
Date published: 2021-08-08
Rated 5 out of 5 by from TurboTax gets a little better every year I've been using Turbotax for several years, and, considering the instability of the tax laws, Intuit does a good job of fixing bugs, adapting to changes, and improving the interface. The e-filing process worked smoothly this year. TurboTax's software-update feature didn't go into an infinite loop. It was easier to download data from financial institutions. Smoothest tax-prep experience yet.
Date published: 2021-08-08
All TurboTax® Offerings Reviews - Page 224