TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Not the same this year... I've been using TurboTax for 20 years and overall, I've been really happy. However, TurboTax was not the same this year for a variety of reasons: questions in several sections are written for CPA's - not everyday people, in two sections TurboTax would run in a loop and keep referring to old information that was edited and saved new, navigation is not user-friendly. If you want to edit even basic information, you have to go through the entire section just to find one line item which is very time consuming. TurboTax has all my information from last year's tax forms. However, it prompted me several times to add this information and even go back to last year's return and confirm what numbers were provided! This year, I had to fill out a new form which TurboTax had all the required information in my return. It simply didn't have enough horsepower to generate the form itself. All in all, not the same this year which was really disappointing.
Date published: 2022-04-13
Rated 4 out of 5 by from Turbo Tax is worth it Walks through quite easily. Review process is very useful.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax 2021 I am a first time user and I would recommend the product to family and friends. It was user friendly and easy to understand. Thank you for a simplified process.
Date published: 2022-04-13
Rated 4 out of 5 by from Great Very helpful, very helpful very helpful very helpful
Date published: 2022-04-13
Rated 5 out of 5 by from Great experience! For the past 5 years I've used Credit Karma to file, but they've change it to where you can only use a Cash app to file so when filing with Turbo Tax it gave me the option to have it deposited into my bank account. Please keep that option available!
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo mTax is awesome I had a terrific experience with turbo tax. I would certainly recommend it to my friendss
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is a great product! I've been a Turbo Tax user for 20 years! It's straight forward and easy to use. I recommend it to others.
Date published: 2022-04-13
Rated 3 out of 5 by from A couple of problems I have used TurboTax for almost as many years as it has been out. This year I ran into 2 problems: It did not ask for federal estimated taxes for 2022 even though I have filed estimated taxes for several years. And it would not let me file for a a foreign tax credit, but rather insisted that I check the box for a deduction instead even though I only qualified for the standard deduction.
Date published: 2022-04-13
Rated 5 out of 5 by from Really appreciated expert help This was a big tax year for me, with a lot of fairly complicated forms that I wasn't used to dealing with. I really appreciated having someone who knew what they were doing step in to break things down, answer my questions, and help me move forward.
Date published: 2022-04-13
Rated 3 out of 5 by from Hidden Charges I went to file for my non-resident taxes and even though I paid for Turbo Tax + one state I was charged by Turbo Tax for filing. I never used the product for NH taxes so I should have been allowed this for free. I could not find ANY way to override this so ended up providing my credit card AGAIN. Not happy
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2229
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not the same this year... I've been using TurboTax for 20 years and overall, I've been really happy. However, TurboTax was not the same this year for a variety of reasons: questions in several sections are written for CPA's - not everyday people, in two sections TurboTax would run in a loop and keep referring to old information that was edited and saved new, navigation is not user-friendly. If you want to edit even basic information, you have to go through the entire section just to find one line item which is very time consuming. TurboTax has all my information from last year's tax forms. However, it prompted me several times to add this information and even go back to last year's return and confirm what numbers were provided! This year, I had to fill out a new form which TurboTax had all the required information in my return. It simply didn't have enough horsepower to generate the form itself. All in all, not the same this year which was really disappointing.
Date published: 2022-04-13
Rated 4 out of 5 by from Turbo Tax is worth it Walks through quite easily. Review process is very useful.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax 2021 I am a first time user and I would recommend the product to family and friends. It was user friendly and easy to understand. Thank you for a simplified process.
Date published: 2022-04-13
Rated 4 out of 5 by from Great Very helpful, very helpful very helpful very helpful
Date published: 2022-04-13
Rated 5 out of 5 by from Great experience! For the past 5 years I've used Credit Karma to file, but they've change it to where you can only use a Cash app to file so when filing with Turbo Tax it gave me the option to have it deposited into my bank account. Please keep that option available!
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo mTax is awesome I had a terrific experience with turbo tax. I would certainly recommend it to my friendss
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is a great product! I've been a Turbo Tax user for 20 years! It's straight forward and easy to use. I recommend it to others.
Date published: 2022-04-13
Rated 3 out of 5 by from A couple of problems I have used TurboTax for almost as many years as it has been out. This year I ran into 2 problems: It did not ask for federal estimated taxes for 2022 even though I have filed estimated taxes for several years. And it would not let me file for a a foreign tax credit, but rather insisted that I check the box for a deduction instead even though I only qualified for the standard deduction.
Date published: 2022-04-13
Rated 5 out of 5 by from Really appreciated expert help This was a big tax year for me, with a lot of fairly complicated forms that I wasn't used to dealing with. I really appreciated having someone who knew what they were doing step in to break things down, answer my questions, and help me move forward.
Date published: 2022-04-13
Rated 3 out of 5 by from Hidden Charges I went to file for my non-resident taxes and even though I paid for Turbo Tax + one state I was charged by Turbo Tax for filing. I never used the product for NH taxes so I should have been allowed this for free. I could not find ANY way to override this so ended up providing my credit card AGAIN. Not happy
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2229