TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Professional and improving Experts Their easy way of explaining the various steps and necessary questions has improved. I found their motivating feedback reassuring and progressive.
Date published: 2022-04-09
Rated 4 out of 5 by from Good with one exception For 2 years in a row my file got rejected and I cannot get an explanation why
Date published: 2022-04-09
Rated 5 out of 5 by from So easy! Shane made everything so easy. He answered my questions promptly and processed my return quick.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is fantastic From the initial intake of information to uploading your documents, it is easy and simple to use. It gave me peace of mind and I was able to do it all from the comfort of home!
Date published: 2022-04-09
Rated 1 out of 5 by from Not very happy Not very happy, I could have done this without paying, Jody the CPA could not get screens moved over to assist me , he communicated to me he or someone would call back, never happened, when I asked simple questions they kept referring me to questions does this work or that work my over all experience was so bad I will never use or recommend after paying 163.00 and I basically did the work and had to call a tax attorney for the state of Virginia for help, you basically take peoples money to check and balance and when people need help it gets blown off to simular questions every other person has had.
Date published: 2022-04-09
Rated 5 out of 5 by from Would not consider another way to file! We have been using Turbo Tax for over 10 years and will continue. Intuitive, step by step process not only makes the whole process easy but I always feel confident that we are getting the maximum refund allowed. Stores all previous information entered to make the process simple and quick.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo tax is great Fast response to answer any questions you may have
Date published: 2022-04-09
Rated 3 out of 5 by from Software is ok I don't like that I am required to do this review before I can efile
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is a life saver! I love using Turbo Tax, it saves time and any worries I may have had about filing.
Date published: 2022-04-09
Rated 1 out of 5 by from Not satisfied Significant service issues that could have been easily resolved by requesting the appropriate document initially or during issues over the last 2 weeks. Poor instructions that were vague and nondescriptive to resolve but could have been completely prevented if requested initially. We chose this service and we informed that we have quickbooks. Quickbook reports were loaded at start of process. This was not convenient at all.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2227
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Professional and improving Experts Their easy way of explaining the various steps and necessary questions has improved. I found their motivating feedback reassuring and progressive.
Date published: 2022-04-09
Rated 4 out of 5 by from Good with one exception For 2 years in a row my file got rejected and I cannot get an explanation why
Date published: 2022-04-09
Rated 5 out of 5 by from So easy! Shane made everything so easy. He answered my questions promptly and processed my return quick.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is fantastic From the initial intake of information to uploading your documents, it is easy and simple to use. It gave me peace of mind and I was able to do it all from the comfort of home!
Date published: 2022-04-09
Rated 1 out of 5 by from Not very happy Not very happy, I could have done this without paying, Jody the CPA could not get screens moved over to assist me , he communicated to me he or someone would call back, never happened, when I asked simple questions they kept referring me to questions does this work or that work my over all experience was so bad I will never use or recommend after paying 163.00 and I basically did the work and had to call a tax attorney for the state of Virginia for help, you basically take peoples money to check and balance and when people need help it gets blown off to simular questions every other person has had.
Date published: 2022-04-09
Rated 5 out of 5 by from Would not consider another way to file! We have been using Turbo Tax for over 10 years and will continue. Intuitive, step by step process not only makes the whole process easy but I always feel confident that we are getting the maximum refund allowed. Stores all previous information entered to make the process simple and quick.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo tax is great Fast response to answer any questions you may have
Date published: 2022-04-09
Rated 3 out of 5 by from Software is ok I don't like that I am required to do this review before I can efile
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is a life saver! I love using Turbo Tax, it saves time and any worries I may have had about filing.
Date published: 2022-04-09
Rated 1 out of 5 by from Not satisfied Significant service issues that could have been easily resolved by requesting the appropriate document initially or during issues over the last 2 weeks. Poor instructions that were vague and nondescriptive to resolve but could have been completely prevented if requested initially. We chose this service and we informed that we have quickbooks. Quickbook reports were loaded at start of process. This was not convenient at all.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2227