TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Overpriced Inconsistent forms, not clear description, inconsistent form importer and overpriced product for its value
Date published: 2023-04-16
Rated 5 out of 5 by from difficulty with the system erasing information We had a lot of issues with the deductions and with the program going back and forth losing the information already entered.
Date published: 2023-04-16
Rated 1 out of 5 by from TurboTax TurboTax does not offer for me to file free anymore, they require a payment. Not a fan of this, especially after filing for free the last 3 years. If we don't need help filing, there should be a free option!
Date published: 2023-04-16
Rated 4 out of 5 by from A little bit confusing It works but since it doesn't follow the 1040, it gets frustrating
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is quick and easy! Turbo Tax is quick and easy. I completed the Federal and State returns in less than 2 hours.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Great Excellent. Very easy to use. Instructions are very clear
Date published: 2023-04-16
Rated 5 out of 5 by from Love turbotax I never thought it’d be this easy. TurboTax was definitely something that I should’ve been doing all along. Efficient and easy.
Date published: 2023-04-16
Rated 1 out of 5 by from Couldn't download state tax form (CT) This was by far the worst tax filing experience I've ever had. So much wasted time. It took me 10+ hours to file my taxes this year, with 3+ hours spent talking to three different TurboTax customer representatives. I bought the TurboTax download and the state download would not download and kept sending me in a loop. Talking to their customer service yielded no results as they convinced me that it was my internet issues causing the problem and told me to buy an ethernet cable (which did not solve the issue). Other representatives said there was nothing they could do as they had "never seen this problem before". A quick google search showed that this was a problem that other people had run into. Following the steps provided in the google search still did not fix my issue. After wasting hours of time trying everything, from deleting and redownloading TurboTax, installing other recommended files, etc. I gave up and requested a refund. Will update if they process my refund.
Date published: 2023-04-16
Rated 1 out of 5 by from Disappoint They are charging a lot and don't let you continue without upgrading
Date published: 2023-04-16
Rated 5 out of 5 by from easy to use this was very intuitive. I like the time tracker. it was funny to see how long it took me. I found mistakes that my account has missed for the last several years.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2223
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Overpriced Inconsistent forms, not clear description, inconsistent form importer and overpriced product for its value
Date published: 2023-04-16
Rated 5 out of 5 by from difficulty with the system erasing information We had a lot of issues with the deductions and with the program going back and forth losing the information already entered.
Date published: 2023-04-16
Rated 1 out of 5 by from TurboTax TurboTax does not offer for me to file free anymore, they require a payment. Not a fan of this, especially after filing for free the last 3 years. If we don't need help filing, there should be a free option!
Date published: 2023-04-16
Rated 4 out of 5 by from A little bit confusing It works but since it doesn't follow the 1040, it gets frustrating
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is quick and easy! Turbo Tax is quick and easy. I completed the Federal and State returns in less than 2 hours.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Great Excellent. Very easy to use. Instructions are very clear
Date published: 2023-04-16
Rated 5 out of 5 by from Love turbotax I never thought it’d be this easy. TurboTax was definitely something that I should’ve been doing all along. Efficient and easy.
Date published: 2023-04-16
Rated 1 out of 5 by from Couldn't download state tax form (CT) This was by far the worst tax filing experience I've ever had. So much wasted time. It took me 10+ hours to file my taxes this year, with 3+ hours spent talking to three different TurboTax customer representatives. I bought the TurboTax download and the state download would not download and kept sending me in a loop. Talking to their customer service yielded no results as they convinced me that it was my internet issues causing the problem and told me to buy an ethernet cable (which did not solve the issue). Other representatives said there was nothing they could do as they had "never seen this problem before". A quick google search showed that this was a problem that other people had run into. Following the steps provided in the google search still did not fix my issue. After wasting hours of time trying everything, from deleting and redownloading TurboTax, installing other recommended files, etc. I gave up and requested a refund. Will update if they process my refund.
Date published: 2023-04-16
Rated 1 out of 5 by from Disappoint They are charging a lot and don't let you continue without upgrading
Date published: 2023-04-16
Rated 5 out of 5 by from easy to use this was very intuitive. I like the time tracker. it was funny to see how long it took me. I found mistakes that my account has missed for the last several years.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2223