TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 4 out of 5 by from Always something new I have been using TurboTax for 20 years. There is always a new wrinkle. Yes, the US government is always messing with it, but also this year it seemed extra difficult to get to in-person customer service. When I did, they were very nice. I had problems with paying for add-ons -- the TaxAudit and the $25 state file fee. Worrisome was the online payment system was interrupted by asking you to call a number, and that was followed by a pop-up to sign in again; when that didn't work, then another pop-up says something needs to be installed by Apple. I decided I didn't trust this and went back to the original payment page and when it said "sign in" I chose to do it "as a guest". That worked. Lord hope that it wasn't also a scam. Anyway, this made filing electronic a bit of a slog -- of course it doesn't help that it is the last week of the deadline.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is great! very helpful! I am always able to easily access the resources I need to finalize my taxes
Date published: 2022-04-11
Rated 4 out of 5 by from Easy but hard at times I really liked the experience but at times it was difficult. It takes a lot of time to complete as it has taken me the entire weekend as well. Plus if you have an additional property it makes it more time consuming
Date published: 2022-04-11
Rated 5 out of 5 by from Easy To Use Takes you through every step in a clear and concise method
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax review 2022 will recommend turbo to my friends it is easy and thorough
Date published: 2022-04-11
Rated 5 out of 5 by from Top of the Line It is very helpful and easy to use. It guides one through the steps and provides additional information when one is not sure something applies to them or not. It is also easy and user friendly. I have used it for years.
Date published: 2022-04-11
Rated 5 out of 5 by from 2021 TAX RETURN EASY TO DOWNLOAD AND IMPORT PRIOR YEAR TAX RETURN DONE
Date published: 2022-04-11
Rated 1 out of 5 by from Cannot review taxes before submitting. With full service, you cannot review actual tax forms before submitting. Based on this, I would not ever use full service tax again.
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax is awsome quick and easy to use makes taxes easy so i have time for more important thing in life
Date published: 2022-04-11
Rated 4 out of 5 by from Great service with some annoying bugs The interface and ease of use is great! I appreciate this as a first time filer. There was, however, one frustrating bug in the process. When it came to the state returns, it kept saying that my employee number was wrong and I needed to go back to my W-2 to fix it. The issue was that the number needed to be 14 characters with no hyphens. I triple checked the number it was displaying and it was indeed 14 characters with no hyphens, exactly as it appeared on the W-2. There was no link to go back to my W-2 to fix/check the problem, so after a bit of digging I was finally able to find the number I needed to "fix". I checked it again, and again it was 14 numbers with no hyphen, as it should be. All I did was clicked in the box, clicked out, and went back to the final screen. At this point, when it was re-verifying my information, it said everything looked good! This was after I changed nothing to the number. It's not a huge issue, but if I didn't find this nonsensical workaround I would have been forced to file by mail. Thanks!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2222
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Always something new I have been using TurboTax for 20 years. There is always a new wrinkle. Yes, the US government is always messing with it, but also this year it seemed extra difficult to get to in-person customer service. When I did, they were very nice. I had problems with paying for add-ons -- the TaxAudit and the $25 state file fee. Worrisome was the online payment system was interrupted by asking you to call a number, and that was followed by a pop-up to sign in again; when that didn't work, then another pop-up says something needs to be installed by Apple. I decided I didn't trust this and went back to the original payment page and when it said "sign in" I chose to do it "as a guest". That worked. Lord hope that it wasn't also a scam. Anyway, this made filing electronic a bit of a slog -- of course it doesn't help that it is the last week of the deadline.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is great! very helpful! I am always able to easily access the resources I need to finalize my taxes
Date published: 2022-04-11
Rated 4 out of 5 by from Easy but hard at times I really liked the experience but at times it was difficult. It takes a lot of time to complete as it has taken me the entire weekend as well. Plus if you have an additional property it makes it more time consuming
Date published: 2022-04-11
Rated 5 out of 5 by from Easy To Use Takes you through every step in a clear and concise method
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax review 2022 will recommend turbo to my friends it is easy and thorough
Date published: 2022-04-11
Rated 5 out of 5 by from Top of the Line It is very helpful and easy to use. It guides one through the steps and provides additional information when one is not sure something applies to them or not. It is also easy and user friendly. I have used it for years.
Date published: 2022-04-11
Rated 5 out of 5 by from 2021 TAX RETURN EASY TO DOWNLOAD AND IMPORT PRIOR YEAR TAX RETURN DONE
Date published: 2022-04-11
Rated 1 out of 5 by from Cannot review taxes before submitting. With full service, you cannot review actual tax forms before submitting. Based on this, I would not ever use full service tax again.
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax is awsome quick and easy to use makes taxes easy so i have time for more important thing in life
Date published: 2022-04-11
Rated 4 out of 5 by from Great service with some annoying bugs The interface and ease of use is great! I appreciate this as a first time filer. There was, however, one frustrating bug in the process. When it came to the state returns, it kept saying that my employee number was wrong and I needed to go back to my W-2 to fix it. The issue was that the number needed to be 14 characters with no hyphens. I triple checked the number it was displaying and it was indeed 14 characters with no hyphens, exactly as it appeared on the W-2. There was no link to go back to my W-2 to fix/check the problem, so after a bit of digging I was finally able to find the number I needed to "fix". I checked it again, and again it was 14 numbers with no hyphen, as it should be. All I did was clicked in the box, clicked out, and went back to the final screen. At this point, when it was re-verifying my information, it said everything looked good! This was after I changed nothing to the number. It's not a huge issue, but if I didn't find this nonsensical workaround I would have been forced to file by mail. Thanks!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2222