TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 4 out of 5 by from ONLY ONE MAJOR GLITCH ! Yes, I engaged with several Turbo Tax product support persons and one tax expert for this year's filings. Each representative was most courteous, friendly, and accommodating, all plusses when pressed with issues that arise during the course of the program. Even the wait times were not excessive considering it's April 9! The most onerous situation involved my son's Federal form and the treatment of his law school scholarship. The amount was included in his total income which I knew to be incorrect since checking with the IRS Topic 421 "Scholarships, Fellowship Grants, and Other Grants" confirmed the scholarship qualified as tax-free. After several hours on the phone reaching out to two customer support persons and a tax expert, Tilda, who had to consult her supervisor as well, they determined it was the answer to ONE question that was skewing the income. The question was buried in the "Education Update" portion of the Eduction Summary or Expense Summary section, I believe, and was accessed only by the Edit key. In other words, one could not recheck the question or answer readily only by clicking on the Edit key. The question regarding whether the student was enrolled in a "regular undergraduate or graduate program" versus "another program" needed to be answered in the affirmative in order for the scholarship monies NOT to be counted as income. This question should be more easily accessible during the recheck of the return prior to filing, especially if this particular type of problem relative to scholarship monies being counted as income crops up. Tilda and her supervisor worked diligently on the problem, phoned me back, and we were able to proceed to completion reversing a balance due to a refund due! A gracious thank you to Tilda, her supervisor, Isaiah, Christina, Wadia, and two other customer support persons whose names I unfortunately don't have.
Date published: 2022-04-09
Rated 1 out of 5 by from Getting worse every year I have been using TurboTax for the last 20 years and in the last few years I have noticed a lot of issues with the program not reviewing properly and also not catching errors. This year I ended up going line by line and corrected my own errors.
Date published: 2022-04-09
Rated 5 out of 5 by from Awesome! Great Price. Maximum Refund. Would highly recommend.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax Review Straight Forward, step by step process that was easy to use.
Date published: 2022-04-09
Rated 3 out of 5 by from Good, but need ability online to manually edit I had a fairly complex return and the vast majority went smoothly except for a Stock sale where I did not have the option to enter the appropriate adjustment code on form 8949. It was entered incorrectly and the online product does not provide the capability to edit. Unfortunate.
Date published: 2022-04-09
Rated 5 out of 5 by from great easy to use, and very helpfull . would recomend to my friends
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is a great app to do your taxes Turbo Tax is very user friendly and easy to use to do your taxes
Date published: 2022-04-09
Rated 2 out of 5 by from seems like more glitches this year Every year I use turbo tax. This year was, as usual, always a section that sticks me with a hummer of a glitch. It is by no means an easy program to use and always places me in a 2-3 hour holding pattern, trying to figure out how to move on.
Date published: 2022-04-09
Rated 5 out of 5 by from Simple and Easy to Use :) Appreciated the easy to use straightforward way to file my taxes, FOR FREE
Date published: 2022-04-09
Rated 5 out of 5 by from Easy and quick. Had a simple W2 bcos I am a student. Step-by-step guidance was very helpful.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2217
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from ONLY ONE MAJOR GLITCH ! Yes, I engaged with several Turbo Tax product support persons and one tax expert for this year's filings. Each representative was most courteous, friendly, and accommodating, all plusses when pressed with issues that arise during the course of the program. Even the wait times were not excessive considering it's April 9! The most onerous situation involved my son's Federal form and the treatment of his law school scholarship. The amount was included in his total income which I knew to be incorrect since checking with the IRS Topic 421 "Scholarships, Fellowship Grants, and Other Grants" confirmed the scholarship qualified as tax-free. After several hours on the phone reaching out to two customer support persons and a tax expert, Tilda, who had to consult her supervisor as well, they determined it was the answer to ONE question that was skewing the income. The question was buried in the "Education Update" portion of the Eduction Summary or Expense Summary section, I believe, and was accessed only by the Edit key. In other words, one could not recheck the question or answer readily only by clicking on the Edit key. The question regarding whether the student was enrolled in a "regular undergraduate or graduate program" versus "another program" needed to be answered in the affirmative in order for the scholarship monies NOT to be counted as income. This question should be more easily accessible during the recheck of the return prior to filing, especially if this particular type of problem relative to scholarship monies being counted as income crops up. Tilda and her supervisor worked diligently on the problem, phoned me back, and we were able to proceed to completion reversing a balance due to a refund due! A gracious thank you to Tilda, her supervisor, Isaiah, Christina, Wadia, and two other customer support persons whose names I unfortunately don't have.
Date published: 2022-04-09
Rated 1 out of 5 by from Getting worse every year I have been using TurboTax for the last 20 years and in the last few years I have noticed a lot of issues with the program not reviewing properly and also not catching errors. This year I ended up going line by line and corrected my own errors.
Date published: 2022-04-09
Rated 5 out of 5 by from Awesome! Great Price. Maximum Refund. Would highly recommend.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax Review Straight Forward, step by step process that was easy to use.
Date published: 2022-04-09
Rated 3 out of 5 by from Good, but need ability online to manually edit I had a fairly complex return and the vast majority went smoothly except for a Stock sale where I did not have the option to enter the appropriate adjustment code on form 8949. It was entered incorrectly and the online product does not provide the capability to edit. Unfortunate.
Date published: 2022-04-09
Rated 5 out of 5 by from great easy to use, and very helpfull . would recomend to my friends
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is a great app to do your taxes Turbo Tax is very user friendly and easy to use to do your taxes
Date published: 2022-04-09
Rated 2 out of 5 by from seems like more glitches this year Every year I use turbo tax. This year was, as usual, always a section that sticks me with a hummer of a glitch. It is by no means an easy program to use and always places me in a 2-3 hour holding pattern, trying to figure out how to move on.
Date published: 2022-04-09
Rated 5 out of 5 by from Simple and Easy to Use :) Appreciated the easy to use straightforward way to file my taxes, FOR FREE
Date published: 2022-04-09
Rated 5 out of 5 by from Easy and quick. Had a simple W2 bcos I am a student. Step-by-step guidance was very helpful.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2217