TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Super Easy I'M old,89 years, and find it hard at times in my life to understand things as I use to. Turbo Tax makes it so easy for me to understand. Tell everyone there THANKS.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is 100% Great Was so quick and easy, thank you turbo tax, will be using every year from now on!
Date published: 2022-04-11
Rated 3 out of 5 by from Not too helpful I have been using this for a Trust return. Has not changed much in the last several years. it is not as helpful as the Tutbotax for individual returns. For example, it does not allow for importing data from financial institutions (unlike the "individual" version), and it doesn't have a very helpful "interview", so you are left with having to figure out how to interpret some arcane entry. I also used the state version (NY State) and it doesn't really help to understand what to do with NY state additions/subtractions for income.
Date published: 2022-04-11
Rated 3 out of 5 by from TurboTax is easy to use While it is easy to use it is not FREE! Although I was given a discount after asking.
Date published: 2022-04-11
Rated 2 out of 5 by from Not happy with online customer service Used Turbo Tax for years. This year had a complicated return so signed up for online customer service. What a waste of money! Tried several times to get an answer to a question and kept being timed out on their end when they would put me on hold. REALLY FRUSTRATING! When they wouldn't get back to me, I'd try saying "hello" or something to keep on the line, but the system would log me out because they weren't keeping access open.
Date published: 2022-04-11
Rated 5 out of 5 by from Can't stop recommending TurboTax Live Full Service Our Tax Pro was the best. I say that after struggling for three years with a big name CPA firm who made every tax year a total headache for our two small businesses. We used to start every tax year off with an extension and spend six months REPEATING ourselves over and over only to get a huge bill at the end of the filing. Not so with TurboTax Live Full Service! There wasn't a single wasted moment or request from them and it went as smooth as glass. Every single question was answered accurately and succinctly. Even if you have a complex filing with multiple small businesses, investments, rental real estate, and real estate transactions TurboTax Live CAN HANDLE IT. And the cost... prepare to be shocked at the savings.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Is Awesome When I realized I was unable to complete my taxes on my own, it was very reassuring to have a tax expert with over 19 years of experience take over the process for me.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is great Great service! All questions were answered in a professional manner
Date published: 2022-04-11
Rated 5 out of 5 by from Amazing! Great live tax professional and really help me re-file my state tax.
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax super no other words to described but rather it was easy to use .
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2216
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super Easy I'M old,89 years, and find it hard at times in my life to understand things as I use to. Turbo Tax makes it so easy for me to understand. Tell everyone there THANKS.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is 100% Great Was so quick and easy, thank you turbo tax, will be using every year from now on!
Date published: 2022-04-11
Rated 3 out of 5 by from Not too helpful I have been using this for a Trust return. Has not changed much in the last several years. it is not as helpful as the Tutbotax for individual returns. For example, it does not allow for importing data from financial institutions (unlike the "individual" version), and it doesn't have a very helpful "interview", so you are left with having to figure out how to interpret some arcane entry. I also used the state version (NY State) and it doesn't really help to understand what to do with NY state additions/subtractions for income.
Date published: 2022-04-11
Rated 3 out of 5 by from TurboTax is easy to use While it is easy to use it is not FREE! Although I was given a discount after asking.
Date published: 2022-04-11
Rated 2 out of 5 by from Not happy with online customer service Used Turbo Tax for years. This year had a complicated return so signed up for online customer service. What a waste of money! Tried several times to get an answer to a question and kept being timed out on their end when they would put me on hold. REALLY FRUSTRATING! When they wouldn't get back to me, I'd try saying "hello" or something to keep on the line, but the system would log me out because they weren't keeping access open.
Date published: 2022-04-11
Rated 5 out of 5 by from Can't stop recommending TurboTax Live Full Service Our Tax Pro was the best. I say that after struggling for three years with a big name CPA firm who made every tax year a total headache for our two small businesses. We used to start every tax year off with an extension and spend six months REPEATING ourselves over and over only to get a huge bill at the end of the filing. Not so with TurboTax Live Full Service! There wasn't a single wasted moment or request from them and it went as smooth as glass. Every single question was answered accurately and succinctly. Even if you have a complex filing with multiple small businesses, investments, rental real estate, and real estate transactions TurboTax Live CAN HANDLE IT. And the cost... prepare to be shocked at the savings.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Is Awesome When I realized I was unable to complete my taxes on my own, it was very reassuring to have a tax expert with over 19 years of experience take over the process for me.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is great Great service! All questions were answered in a professional manner
Date published: 2022-04-11
Rated 5 out of 5 by from Amazing! Great live tax professional and really help me re-file my state tax.
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax super no other words to described but rather it was easy to use .
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2216