TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is the best that I was used!!!!!!!!!!!!! My experience with Turbo tax to prepare and file my company tax return was amazing.
Date published: 2022-04-11
Rated 4 out of 5 by from Our tax expert was amazing! Turbotax was good. The app sometimes was a little unresponsive. Amy, our tax expert was great though! She was very prompt and made everything easy for us!
Date published: 2022-04-11
Rated 5 out of 5 by from SOOO Easy To Use!! I find Turbo tax so easy to use. It takes me step by step. I love it.
Date published: 2022-04-11
Rated 5 out of 5 by from taxes made easy like the step by step going through each topic making me familiar with all topics. More of an awareness of various topics.
Date published: 2022-04-11
Rated 4 out of 5 by from Helpful but not what I expected Needed help with multi-state income and investments, and while this was very helpful, it was very expensive when complete (~$450 w tax) and not quite what I expected. I figured the CPA assigned to my case would be the one to provide yearlong tax advice (not the case) and I figured that the CPA would be able to provide some estimates for things that she was unable to do because of software limitations which was frustrating (not her fault). It was good in a pinch but I probably won't use the premier service again if I can avoid it.
Date published: 2022-04-11
Rated 5 out of 5 by from amazing customer service support they will get on the phone with you and walk you through everything without a problem
Date published: 2022-04-11
Rated 5 out of 5 by from It was pretty simple Still confused how my refund was substantially lower than it ever has been
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax ROCKS quick easy and painless which you never hear or think when doing taxes!
Date published: 2022-04-11
Rated 2 out of 5 by from Always adding extra fees Software seems ok, but they are always trying to trick you into add ons and more fees. I will look for another method next year.
Date published: 2022-04-11
Rated 4 out of 5 by from TURBOTAX WAS SLOPPY THIS YEAR TurboTax was even more difficult to use than usual this year. I did three returns on this year's TurboTax. The first one went extremely smoothly - until we tried to print the state return. It would not allow us to print as a PDF. It took lots of machinations to figure out a way to save as a PDF to be emailed to my daughter. In the third return, I entered an incorrect date as the date I would electronically sign and send. It recognized it as an incorrect date (I used the tax year instead of the current year) but it would not allow me to change it. I tried going back to a different iteration of the return (not saving the one with the date) but it must have auto saved it. I tried deleting the form so I could restart it. It said it was deleted but then there it was. More than a half hour on the phone with a TurboTax tech and there was no answer (although the tech was very pleasant and was trying his best). I did find the answer myself later. But I have used TT for more than a dozen years and have entered lots of corrections. I never had to do anything but click on the box and make the change. BTW, I had to be on the box in error, go to edit, and then "override" was enabled. That allowed me to fix the date. Would love to be able to tell the tech that. In the past I have been both a computer programmer and a tax preparer. I understand the updating this incredibly complex program each year is a daunting task. But let's try to keep the fixes consistent! And man, it would be lovely to be able to sort my charitable contributions and my dividends into alphabetical order by organization/company!!!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2207
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best that I was used!!!!!!!!!!!!! My experience with Turbo tax to prepare and file my company tax return was amazing.
Date published: 2022-04-11
Rated 4 out of 5 by from Our tax expert was amazing! Turbotax was good. The app sometimes was a little unresponsive. Amy, our tax expert was great though! She was very prompt and made everything easy for us!
Date published: 2022-04-11
Rated 5 out of 5 by from SOOO Easy To Use!! I find Turbo tax so easy to use. It takes me step by step. I love it.
Date published: 2022-04-11
Rated 5 out of 5 by from taxes made easy like the step by step going through each topic making me familiar with all topics. More of an awareness of various topics.
Date published: 2022-04-11
Rated 4 out of 5 by from Helpful but not what I expected Needed help with multi-state income and investments, and while this was very helpful, it was very expensive when complete (~$450 w tax) and not quite what I expected. I figured the CPA assigned to my case would be the one to provide yearlong tax advice (not the case) and I figured that the CPA would be able to provide some estimates for things that she was unable to do because of software limitations which was frustrating (not her fault). It was good in a pinch but I probably won't use the premier service again if I can avoid it.
Date published: 2022-04-11
Rated 5 out of 5 by from amazing customer service support they will get on the phone with you and walk you through everything without a problem
Date published: 2022-04-11
Rated 5 out of 5 by from It was pretty simple Still confused how my refund was substantially lower than it ever has been
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax ROCKS quick easy and painless which you never hear or think when doing taxes!
Date published: 2022-04-11
Rated 2 out of 5 by from Always adding extra fees Software seems ok, but they are always trying to trick you into add ons and more fees. I will look for another method next year.
Date published: 2022-04-11
Rated 4 out of 5 by from TURBOTAX WAS SLOPPY THIS YEAR TurboTax was even more difficult to use than usual this year. I did three returns on this year's TurboTax. The first one went extremely smoothly - until we tried to print the state return. It would not allow us to print as a PDF. It took lots of machinations to figure out a way to save as a PDF to be emailed to my daughter. In the third return, I entered an incorrect date as the date I would electronically sign and send. It recognized it as an incorrect date (I used the tax year instead of the current year) but it would not allow me to change it. I tried going back to a different iteration of the return (not saving the one with the date) but it must have auto saved it. I tried deleting the form so I could restart it. It said it was deleted but then there it was. More than a half hour on the phone with a TurboTax tech and there was no answer (although the tech was very pleasant and was trying his best). I did find the answer myself later. But I have used TT for more than a dozen years and have entered lots of corrections. I never had to do anything but click on the box and make the change. BTW, I had to be on the box in error, go to edit, and then "override" was enabled. That allowed me to fix the date. Would love to be able to tell the tech that. In the past I have been both a computer programmer and a tax preparer. I understand the updating this incredibly complex program each year is a daunting task. But let's try to keep the fixes consistent! And man, it would be lovely to be able to sort my charitable contributions and my dividends into alphabetical order by organization/company!!!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2207