TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Ok but purchase was confusing The program is ok, Especially like continuity from year to year and up to date forms. The second year in a row my order was goofed up so that rather then get the program on my computer, the program was by default in the cloud. I do not want my documents stored there. I understand that some people may want that, but frankly there is not enough information provided to make a clear choice amd effectuate that choice.
Date published: 2021-04-30
Rated 3 out of 5 by from Thought it would be a little more user friendly This is the 17th year I've used TT. Each year some pluses and then some minus'. TT doesn't ask the user friendly questions it used to. For example, when preparing a dependents return who is a full time student, it asks for a 1095A form completion. TT should indicate in next sentence, if the dependent is listed on another return as a dependent under the 1095A form - there is no need to complete it in the dependents return. Also, regardng 1099-Q and 1098-T forms, careful, if I listened to TT I would've been paying $1,048 in Taxes on the federal return. TT totally botched the question and calculation. Why would the dependent pay taxes on tuition paid or the scholarships they were awarded, and tax free qualified 529 account disbursements to pay tuition? Why would "run error" report return an error that states "the error is that you cant file electronically because of earning or no refund"? Just say no errors, your done!
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax is GREAT!! This was my first time using TurboTax Live Full Service. It was an awesome experience. After speaking with the expert assigned to me, I felt completely confident that my questions were answered and that my taxes would be prepared properly. The process for getting my taxes done was very easy and didn't take a lot of time. The assigned expert provided me with updates on what was happening with the preparation of my taxes and I was completely satisfied with that experience. Thank you Robert!!
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax was very helpful Experts were extremely helpful. Most of the screens were self-explanatory and sufficiently helpful.
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo Tax is amazing! I was afraid to try Turbotax because I had the same tax preparer for10 years. I Signup for someone to help me, will not regret it. My tax preparer was amazing. Thank you, Linda.
Date published: 2021-04-30
Rated 5 out of 5 by from TURBO TAX IS GREAT! THE SOFTWARE IS VERY GOOD. ITS SELF EXPLANATORY. NOT HARD TO FOLLOW.
Date published: 2021-04-30
Rated 5 out of 5 by from Easiest tax filing experience ever. Been using TurboTax for many years to file our taxes, and it's always very stressful no matter how easy they make it (because it's taxes - and I always assume I've screwed something up.) Using TurboTax Live took all that away - scan my tax documents, let my TurboTax Live tax pro do the work, and be done with it!
Date published: 2021-04-30
Rated 5 out of 5 by from turbo tax is awesome easy to use and it made everything less stressful especially walking you through everything and the ability to go back and edit if you forgot something
Date published: 2021-04-30
Rated 5 out of 5 by from Love it It was easy and simple. I had some issues from ohio unemployment , it is a mess. Made some good investments for my future .
Date published: 2021-04-30
Rated 4 out of 5 by from okay Poor help phone service. It would not take my customer ID number or answer you question -- not good
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 2203
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Ok but purchase was confusing The program is ok, Especially like continuity from year to year and up to date forms. The second year in a row my order was goofed up so that rather then get the program on my computer, the program was by default in the cloud. I do not want my documents stored there. I understand that some people may want that, but frankly there is not enough information provided to make a clear choice amd effectuate that choice.
Date published: 2021-04-30
Rated 3 out of 5 by from Thought it would be a little more user friendly This is the 17th year I've used TT. Each year some pluses and then some minus'. TT doesn't ask the user friendly questions it used to. For example, when preparing a dependents return who is a full time student, it asks for a 1095A form completion. TT should indicate in next sentence, if the dependent is listed on another return as a dependent under the 1095A form - there is no need to complete it in the dependents return. Also, regardng 1099-Q and 1098-T forms, careful, if I listened to TT I would've been paying $1,048 in Taxes on the federal return. TT totally botched the question and calculation. Why would the dependent pay taxes on tuition paid or the scholarships they were awarded, and tax free qualified 529 account disbursements to pay tuition? Why would "run error" report return an error that states "the error is that you cant file electronically because of earning or no refund"? Just say no errors, your done!
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax is GREAT!! This was my first time using TurboTax Live Full Service. It was an awesome experience. After speaking with the expert assigned to me, I felt completely confident that my questions were answered and that my taxes would be prepared properly. The process for getting my taxes done was very easy and didn't take a lot of time. The assigned expert provided me with updates on what was happening with the preparation of my taxes and I was completely satisfied with that experience. Thank you Robert!!
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax was very helpful Experts were extremely helpful. Most of the screens were self-explanatory and sufficiently helpful.
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo Tax is amazing! I was afraid to try Turbotax because I had the same tax preparer for10 years. I Signup for someone to help me, will not regret it. My tax preparer was amazing. Thank you, Linda.
Date published: 2021-04-30
Rated 5 out of 5 by from TURBO TAX IS GREAT! THE SOFTWARE IS VERY GOOD. ITS SELF EXPLANATORY. NOT HARD TO FOLLOW.
Date published: 2021-04-30
Rated 5 out of 5 by from Easiest tax filing experience ever. Been using TurboTax for many years to file our taxes, and it's always very stressful no matter how easy they make it (because it's taxes - and I always assume I've screwed something up.) Using TurboTax Live took all that away - scan my tax documents, let my TurboTax Live tax pro do the work, and be done with it!
Date published: 2021-04-30
Rated 5 out of 5 by from turbo tax is awesome easy to use and it made everything less stressful especially walking you through everything and the ability to go back and edit if you forgot something
Date published: 2021-04-30
Rated 5 out of 5 by from Love it It was easy and simple. I had some issues from ohio unemployment , it is a mess. Made some good investments for my future .
Date published: 2021-04-30
Rated 4 out of 5 by from okay Poor help phone service. It would not take my customer ID number or answer you question -- not good
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 2203