TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Fills the bill Does the job. Just make sure all your records are together
Date published: 2021-05-05
Rated 5 out of 5 by from Great Easy and stress free But I did not understand the difference between Turbo and Turbo Deluxe, what is the difference between these two services?
Date published: 2021-05-05
Rated 3 out of 5 by from TurboTax Mac OS 2020 - Just Ok - Some bugs Overall I like TurboTax and have been using it for more than a decade. This year there was a frustrationg bug in the 1099-NEC worksheet. The SW appeared to this one 1099-NEC was linked to both schedule C and schedule F. Also when I duplicated the the form the original TurboTax file did not save and was not moved to my TRASH bin. So after I was told by TurboTax support to delete my schedule C and 1099-NEC worksheet forms I lost all the data on both and had to re-enter. The only upside was tech support who was AMAZING on the phone with me for 1.5 hours until I fixed the file, re-entered all the data and e-filed my return (wow total customer service; shout out to the SW engineer who worked with customer support toi identify a workaround).
Date published: 2021-05-05
Rated 5 out of 5 by from TurboTax is great! I have been using Turbo Tax for over 15 years. It just keeps getting better and better; clear questions, easy to answer, to edit information from past years, and great help support.
Date published: 2021-05-05
Rated 5 out of 5 by from Great Experience! This was an easy going process! I will look forward to doing my taxes through TurboTax next year!
Date published: 2021-05-05
Rated 1 out of 5 by from Free version of Turbo is a rip off Started with the free version but it would not let me process my taxes until I upgrade. With how the economic has been the past year, you would think that Turbo tax would cut a break. The free version is not really free, it is a rip off.
Date published: 2021-05-05
Rated 5 out of 5 by from Awesome! Love TT The live expert is super useful. I was able to file rental and came to know that I missed filing it 2019 returns. Was also able to file crypto losses.
Date published: 2021-05-05
Rated 5 out of 5 by from very detailed user friendly but lengthy and it won't print my return friendly
Date published: 2021-05-05
Rated 3 out of 5 by from I've been saying for years; it needs this: TT needs the ability to put a supporting detail on ANY entry box anywhere in the program! How many time have you seen that last year you put $72 in this box, but rack your brain, you can't remember what it was. Secondly, when there's a form change or a change in the format of a form or the IRS wants to see it displayed differently, TT should tell us. Ex: last year showed $5436 in property taxes paid, this year it only showed $1060 of property taxes paid, even though I put in the same rough amount as last year! Yes it's a rental property and yes TT broke out the amount while calculating the % of split, but come on! it's alarming to see " last year your prop taxes were $5436 and this year they're $1060". Well that will send you into a mild panic wondering if you inputted the wrong amount last year or if TT's broken this year or what. So...TT, if the IRS wants to see something displayed differently than last year, fine, but add a note saying " Hey, this amount is very different from last year due to the way......."
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax is Great Easy, they walk you through ever step. They look for every deduction you can possibly get.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 2187
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fills the bill Does the job. Just make sure all your records are together
Date published: 2021-05-05
Rated 5 out of 5 by from Great Easy and stress free But I did not understand the difference between Turbo and Turbo Deluxe, what is the difference between these two services?
Date published: 2021-05-05
Rated 3 out of 5 by from TurboTax Mac OS 2020 - Just Ok - Some bugs Overall I like TurboTax and have been using it for more than a decade. This year there was a frustrationg bug in the 1099-NEC worksheet. The SW appeared to this one 1099-NEC was linked to both schedule C and schedule F. Also when I duplicated the the form the original TurboTax file did not save and was not moved to my TRASH bin. So after I was told by TurboTax support to delete my schedule C and 1099-NEC worksheet forms I lost all the data on both and had to re-enter. The only upside was tech support who was AMAZING on the phone with me for 1.5 hours until I fixed the file, re-entered all the data and e-filed my return (wow total customer service; shout out to the SW engineer who worked with customer support toi identify a workaround).
Date published: 2021-05-05
Rated 5 out of 5 by from TurboTax is great! I have been using Turbo Tax for over 15 years. It just keeps getting better and better; clear questions, easy to answer, to edit information from past years, and great help support.
Date published: 2021-05-05
Rated 5 out of 5 by from Great Experience! This was an easy going process! I will look forward to doing my taxes through TurboTax next year!
Date published: 2021-05-05
Rated 1 out of 5 by from Free version of Turbo is a rip off Started with the free version but it would not let me process my taxes until I upgrade. With how the economic has been the past year, you would think that Turbo tax would cut a break. The free version is not really free, it is a rip off.
Date published: 2021-05-05
Rated 5 out of 5 by from Awesome! Love TT The live expert is super useful. I was able to file rental and came to know that I missed filing it 2019 returns. Was also able to file crypto losses.
Date published: 2021-05-05
Rated 5 out of 5 by from very detailed user friendly but lengthy and it won't print my return friendly
Date published: 2021-05-05
Rated 3 out of 5 by from I've been saying for years; it needs this: TT needs the ability to put a supporting detail on ANY entry box anywhere in the program! How many time have you seen that last year you put $72 in this box, but rack your brain, you can't remember what it was. Secondly, when there's a form change or a change in the format of a form or the IRS wants to see it displayed differently, TT should tell us. Ex: last year showed $5436 in property taxes paid, this year it only showed $1060 of property taxes paid, even though I put in the same rough amount as last year! Yes it's a rental property and yes TT broke out the amount while calculating the % of split, but come on! it's alarming to see " last year your prop taxes were $5436 and this year they're $1060". Well that will send you into a mild panic wondering if you inputted the wrong amount last year or if TT's broken this year or what. So...TT, if the IRS wants to see something displayed differently than last year, fine, but add a note saying " Hey, this amount is very different from last year due to the way......."
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax is Great Easy, they walk you through ever step. They look for every deduction you can possibly get.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 2187