TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Turbo tax is not awesome Costly and time-consuming software glitches. TurboTax was unable to populate Form 1116 (Foreign Tax Credit). I was unable to file Federal taxes without it. No technical / customer support was available. After spending too much time attempting to resolve this, the best workaround I could find was to give up the credit. This has reduced my refund by $206.
Date published: 2021-05-05
Rated 2 out of 5 by from Turbo Tax use to be awesome It was a terrible experience. Every year many more items are added to the software. Next year I will use a tax service.
Date published: 2021-05-05
Rated 4 out of 5 by from Easy to Use Turbo Tax was easy to use and gave me the confidence to file my taxes on my own.
Date published: 2021-05-05
Rated 3 out of 5 by from Disappointed this year. The complete product seemed very different to me this year after using it for many years. The verbiage seemed to be talking down to me like I had no knowledge about taxes or current topics. Also seemed you wanted to up-sell me at every chance. Search system seemed to lack ability to really grasp what question was being asked. Disappointed this year.
Date published: 2021-05-05
Rated 1 out of 5 by from More trouble than it's worth I've tried to e-file my 2020 tax return more than 8 times and they were rejected each and every time. I know for a fact I had the proper AGI, and it still wouldn't work. The help I received over the phone didn't make a difference, they told me to take steps that I had already done time and time again, and it's terribly frustrating. When I received emails regarding the rejection, it stated that I either had the wrong AGI or wrong 5 digit identification pin, which I couldn't remember for the life of me. I feel like the site needs to be optimized, as I'm not the only person who's had these difficulties.
Date published: 2021-05-05
Rated 5 out of 5 by from Easy to use They help you step by step and also offer explanations for you
Date published: 2021-05-05
Rated 3 out of 5 by from i had to pay twice. I bought turbo tax at Costco. when I tried to enter the license code on my I Pad the download failed! so, I had to pay on line to do this. So, in the end I paid twice. not fair!
Date published: 2021-05-05
Rated 5 out of 5 by from Easy, fast, and supported Turbo Tax is very easy to use and understand. When I have trouble, the service reps are very knowledgeable and capable of helping you through all kinds of issues.
Date published: 2021-05-05
Rated 5 out of 5 by from TurboTax is the best!! Love this app! I never did my taxes before but always was so nervous to! Thank you TurboTax
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax gets the job done! Because of IRS and programming issues, 2020 proved to be the most difficult tax year I've experienced. I made five phone calls to Turbo Tax. I felt each representative was knowledgeable and eager to help. Today, Turbo Tax Specialist Marcelina, finally sorted out my "fix issues". Thank you Marcelina. We have used Turbo Tax for four years.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 2182
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo tax is not awesome Costly and time-consuming software glitches. TurboTax was unable to populate Form 1116 (Foreign Tax Credit). I was unable to file Federal taxes without it. No technical / customer support was available. After spending too much time attempting to resolve this, the best workaround I could find was to give up the credit. This has reduced my refund by $206.
Date published: 2021-05-05
Rated 2 out of 5 by from Turbo Tax use to be awesome It was a terrible experience. Every year many more items are added to the software. Next year I will use a tax service.
Date published: 2021-05-05
Rated 4 out of 5 by from Easy to Use Turbo Tax was easy to use and gave me the confidence to file my taxes on my own.
Date published: 2021-05-05
Rated 3 out of 5 by from Disappointed this year. The complete product seemed very different to me this year after using it for many years. The verbiage seemed to be talking down to me like I had no knowledge about taxes or current topics. Also seemed you wanted to up-sell me at every chance. Search system seemed to lack ability to really grasp what question was being asked. Disappointed this year.
Date published: 2021-05-05
Rated 1 out of 5 by from More trouble than it's worth I've tried to e-file my 2020 tax return more than 8 times and they were rejected each and every time. I know for a fact I had the proper AGI, and it still wouldn't work. The help I received over the phone didn't make a difference, they told me to take steps that I had already done time and time again, and it's terribly frustrating. When I received emails regarding the rejection, it stated that I either had the wrong AGI or wrong 5 digit identification pin, which I couldn't remember for the life of me. I feel like the site needs to be optimized, as I'm not the only person who's had these difficulties.
Date published: 2021-05-05
Rated 5 out of 5 by from Easy to use They help you step by step and also offer explanations for you
Date published: 2021-05-05
Rated 3 out of 5 by from i had to pay twice. I bought turbo tax at Costco. when I tried to enter the license code on my I Pad the download failed! so, I had to pay on line to do this. So, in the end I paid twice. not fair!
Date published: 2021-05-05
Rated 5 out of 5 by from Easy, fast, and supported Turbo Tax is very easy to use and understand. When I have trouble, the service reps are very knowledgeable and capable of helping you through all kinds of issues.
Date published: 2021-05-05
Rated 5 out of 5 by from TurboTax is the best!! Love this app! I never did my taxes before but always was so nervous to! Thank you TurboTax
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax gets the job done! Because of IRS and programming issues, 2020 proved to be the most difficult tax year I've experienced. I made five phone calls to Turbo Tax. I felt each representative was knowledgeable and eager to help. Today, Turbo Tax Specialist Marcelina, finally sorted out my "fix issues". Thank you Marcelina. We have used Turbo Tax for four years.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 2182