TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is very helpful Very easy to use, the people were very nice. Cost was a bit high but worth the piece of mind.
Date published: 2022-04-11
Rated 5 out of 5 by from Kimberly and David was great in helping me out David and Kimberly was really awesome. I was able to understand everything with them. Both of them deserve a lot of gold stars.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Great Easy and wonderful. Turbo tax made things really simple for me. Taxes stress me out like most, but I am glad I found turbo tax. Just waiting for that refund to hit my account though.
Date published: 2022-04-11
Rated 5 out of 5 by from Always provide great check and balances Always provide great check and balances to get my taxes correctly done without any worries.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is AWESOME User-friendly, great customer service, and I'm a big fan.
Date published: 2022-04-11
Rated 2 out of 5 by from Very disappointing this year Program was very glitchy this year. Here's what I ran into: - On my kids' very simple returns (W-2 + one 1099-DIV), at the review stage, I got error messages about parent info being filled in or needing to be cleared on a form - On my own return, the program was having trouble choosing between standard deduction ($25,100) and itemized ($25,590). Initially it put me down as itemized, and then upon review the program reported an error filling in the charitable deductions field on Schedule A. After I moved around in the program some more (without changing any entries!), it switched to itemized. - I entered a car donation. Initially the program asked what I had paid for the car and how I had acquired it ($0; gift), and gave me $0 deduction credit for it. I was not able to return to that screen with the questions about acquisition. I deleted the entry and re-created it, it didn't ask the questions about acquisition and gave me the appropriate credit. I spoke to one of your agents. The call and call-back procedure was fine. The agent wasn't able to be of much help. He did send me info on how to switch between standard and itemized, which was useful for me to verify that I was using the best option. But other than that, he was as mystified as I was, and he had a hard time getting info from the next-level person. (It's tax week, I know everyone is busy, but I gave up after about 20 minutes.) Another source of frustration: when I re-entered parts of the step-by-step interview that I had been through before, some of the answers were preserved but some (generally radio buttons or checkboxes) were not. I have used this product for years with confidence, but this time around was not confidence-inspiring.
Date published: 2022-04-11
Rated 5 out of 5 by from Customer Support Call Back Feature I needed some questions answered and asked for a phone call back. I quickly received that phone call back from Trish. She answered my questions and then asked me some questions. Her questions helped me to realize I had more work to do to help me with my taxes. Her questions helped me to maximize my savings.
Date published: 2022-04-11
Rated 5 out of 5 by from SOOOOOOOO Easy! so easy to use! i used the live chat and the person on the other end of the line was polite, professional, and good-humored. this is my third year and wish i had used it earlier. it would have saved me lots of time and stress!!!
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is awesome! Super easy and help is there if you need it! Very easy to navigate!
Date published: 2022-04-11
Rated 4 out of 5 by from Helpful Everything was helpful and worked smoothly except for "checkout", it had PayPal as an option instead of using my credit card... I spent hours trying to get it to work and found out PayPal hadn't worked for a couple of weeks. Other than that everything was very good.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2181
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is very helpful Very easy to use, the people were very nice. Cost was a bit high but worth the piece of mind.
Date published: 2022-04-11
Rated 5 out of 5 by from Kimberly and David was great in helping me out David and Kimberly was really awesome. I was able to understand everything with them. Both of them deserve a lot of gold stars.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Great Easy and wonderful. Turbo tax made things really simple for me. Taxes stress me out like most, but I am glad I found turbo tax. Just waiting for that refund to hit my account though.
Date published: 2022-04-11
Rated 5 out of 5 by from Always provide great check and balances Always provide great check and balances to get my taxes correctly done without any worries.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is AWESOME User-friendly, great customer service, and I'm a big fan.
Date published: 2022-04-11
Rated 2 out of 5 by from Very disappointing this year Program was very glitchy this year. Here's what I ran into: - On my kids' very simple returns (W-2 + one 1099-DIV), at the review stage, I got error messages about parent info being filled in or needing to be cleared on a form - On my own return, the program was having trouble choosing between standard deduction ($25,100) and itemized ($25,590). Initially it put me down as itemized, and then upon review the program reported an error filling in the charitable deductions field on Schedule A. After I moved around in the program some more (without changing any entries!), it switched to itemized. - I entered a car donation. Initially the program asked what I had paid for the car and how I had acquired it ($0; gift), and gave me $0 deduction credit for it. I was not able to return to that screen with the questions about acquisition. I deleted the entry and re-created it, it didn't ask the questions about acquisition and gave me the appropriate credit. I spoke to one of your agents. The call and call-back procedure was fine. The agent wasn't able to be of much help. He did send me info on how to switch between standard and itemized, which was useful for me to verify that I was using the best option. But other than that, he was as mystified as I was, and he had a hard time getting info from the next-level person. (It's tax week, I know everyone is busy, but I gave up after about 20 minutes.) Another source of frustration: when I re-entered parts of the step-by-step interview that I had been through before, some of the answers were preserved but some (generally radio buttons or checkboxes) were not. I have used this product for years with confidence, but this time around was not confidence-inspiring.
Date published: 2022-04-11
Rated 5 out of 5 by from Customer Support Call Back Feature I needed some questions answered and asked for a phone call back. I quickly received that phone call back from Trish. She answered my questions and then asked me some questions. Her questions helped me to realize I had more work to do to help me with my taxes. Her questions helped me to maximize my savings.
Date published: 2022-04-11
Rated 5 out of 5 by from SOOOOOOOO Easy! so easy to use! i used the live chat and the person on the other end of the line was polite, professional, and good-humored. this is my third year and wish i had used it earlier. it would have saved me lots of time and stress!!!
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is awesome! Super easy and help is there if you need it! Very easy to navigate!
Date published: 2022-04-11
Rated 4 out of 5 by from Helpful Everything was helpful and worked smoothly except for "checkout", it had PayPal as an option instead of using my credit card... I spent hours trying to get it to work and found out PayPal hadn't worked for a couple of weeks. Other than that everything was very good.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2181