TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbotax does it again Easier experience. It seemed like the software interface was more fluid.
Date published: 2021-05-05
Rated 5 out of 5 by from Income Taxes Made Easy I've been using Turbo Tax for 5 years and never had any issues. As long as you have your info, they'll guide you through. I probably never use any other tax filing method. Makes annual income taxes stress free! Thanks again.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax has prepared my tax return for 5 years It was not difficult to enter my return information with Susan's help. She prepared my return, but she was a little slow to respond for my requests to review my return. I've paid my TurboTax fee and authorized payment to IRS by direct debit from my Charles Schwab account. However, I still have not been able to review and print out my return.
Date published: 2021-05-05
Rated 1 out of 5 by from Great product but deceptive Why does TurboTax deny option to opt out from Defensive Filling?
Date published: 2021-05-05
Rated 4 out of 5 by from TurboTax got it done TurboTax allows you to import info from your 1099-R's. So any investment account (or group of investment accounts on the same 1099-R) that had an RMD taken will have that amount entered 'automatically'. However, if you think maybe an entry was not posted correctly and you go back to transfer it again, TurboTax will transfer all the entries on your 'group' 1099-R, (not just the one you had questioned) and if you catch your mistake, it is a pain to go through and delete the all the double posted items. It would be nice to be asked, "Do you really want to transfer this information again?"
Date published: 2021-05-05
Rated 4 out of 5 by from Very Helpful I purchased TurboTax Deluxe because I was getting tired of paying an accountant fees for relative easy tax returns. My biggest concern was our investment info and how to input correctly to the forms. I am able to download document info from DAD directly into Turbo Tax. That takes a load off of my mind and am confident it is correct.
Date published: 2021-05-05
Rated 1 out of 5 by from LET DOWN! I have used Turbo Tax for over 5 years with absolutely 0 issues. Turbo Tax 2020 was completely different. I received an error message of "calculation value too large, can not ...." but with no instructions on what number was wrong. This seems to be a common issue on Turbo Tax intuits help forum. They have not debugged the issue the and help desk call times were always 1hr long or greater. With this "mystery" value being supposedly wrong, I had to file by mail as the program would not let me file by E-file. I was extremely disappointed with the Turbo Tax product this year, as I have come to rely on them. This makes me second guess my tax preparer and filer options next year. Here's to hoping I do not get audited because of this software "bug" issue.
Date published: 2021-05-05
Rated 5 out of 5 by from Great experience Everything about this process was easy. My tax preparer was very professional yet also personable.
Date published: 2021-05-05
Rated 5 out of 5 by from have used turbo tax for years.thanks love it great job on all the current tax situations.like the double check method.makes me feel safe about my taxes.
Date published: 2021-05-05
Rated 1 out of 5 by from Turbo Tax was awful this year TERRIBLE - I am a retired CPA who has been using Turbotax happily for over 10 years and gladly recommended it. NO MORE UNTIL YOU CLEAN UP YOUR ACT. Major complaints are as follows: 1) I bought a new computer with Windows 10 to accommodate TT. This was the first time I had to download the file instead of using a disk. I had a problem opening the program and could get NO ONE to discuss with live. Problem was not discussed in FAQ's or chat boxes. After 2 wasted days finally fixed at Best Buy. Was not a TT problem but could have saved 2 days if I had a real number to call. 2) I needed to purchase 2 additional States. IMPOSSIBLE to do on line. Finally got a "secret" number to call and a live rep to place the order. I had the same problem last year with 1 extra State. PS The cost for the extra states is a ripoff. When I had 1 it was bearable but with 2 it is unbearable, more than the whole program. 3) It appears I cannot file online. Every time i file I get a notice AGI not in agreement with 2019. I have checked with my last year return prepared by TT and went online with the IRS and all sources agree until I file. I expect this is a TT problem because the rejection notice comes from TT and almost immediately following the TT email saying I filed, I didn't think the IRS and NYS worked that fast. I am expecting a large refund and don't want to file using paper. I never had this problem before. Help before I file would be appreciated. Please post
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 2169
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax does it again Easier experience. It seemed like the software interface was more fluid.
Date published: 2021-05-05
Rated 5 out of 5 by from Income Taxes Made Easy I've been using Turbo Tax for 5 years and never had any issues. As long as you have your info, they'll guide you through. I probably never use any other tax filing method. Makes annual income taxes stress free! Thanks again.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax has prepared my tax return for 5 years It was not difficult to enter my return information with Susan's help. She prepared my return, but she was a little slow to respond for my requests to review my return. I've paid my TurboTax fee and authorized payment to IRS by direct debit from my Charles Schwab account. However, I still have not been able to review and print out my return.
Date published: 2021-05-05
Rated 1 out of 5 by from Great product but deceptive Why does TurboTax deny option to opt out from Defensive Filling?
Date published: 2021-05-05
Rated 4 out of 5 by from TurboTax got it done TurboTax allows you to import info from your 1099-R's. So any investment account (or group of investment accounts on the same 1099-R) that had an RMD taken will have that amount entered 'automatically'. However, if you think maybe an entry was not posted correctly and you go back to transfer it again, TurboTax will transfer all the entries on your 'group' 1099-R, (not just the one you had questioned) and if you catch your mistake, it is a pain to go through and delete the all the double posted items. It would be nice to be asked, "Do you really want to transfer this information again?"
Date published: 2021-05-05
Rated 4 out of 5 by from Very Helpful I purchased TurboTax Deluxe because I was getting tired of paying an accountant fees for relative easy tax returns. My biggest concern was our investment info and how to input correctly to the forms. I am able to download document info from DAD directly into Turbo Tax. That takes a load off of my mind and am confident it is correct.
Date published: 2021-05-05
Rated 1 out of 5 by from LET DOWN! I have used Turbo Tax for over 5 years with absolutely 0 issues. Turbo Tax 2020 was completely different. I received an error message of "calculation value too large, can not ...." but with no instructions on what number was wrong. This seems to be a common issue on Turbo Tax intuits help forum. They have not debugged the issue the and help desk call times were always 1hr long or greater. With this "mystery" value being supposedly wrong, I had to file by mail as the program would not let me file by E-file. I was extremely disappointed with the Turbo Tax product this year, as I have come to rely on them. This makes me second guess my tax preparer and filer options next year. Here's to hoping I do not get audited because of this software "bug" issue.
Date published: 2021-05-05
Rated 5 out of 5 by from Great experience Everything about this process was easy. My tax preparer was very professional yet also personable.
Date published: 2021-05-05
Rated 5 out of 5 by from have used turbo tax for years.thanks love it great job on all the current tax situations.like the double check method.makes me feel safe about my taxes.
Date published: 2021-05-05
Rated 1 out of 5 by from Turbo Tax was awful this year TERRIBLE - I am a retired CPA who has been using Turbotax happily for over 10 years and gladly recommended it. NO MORE UNTIL YOU CLEAN UP YOUR ACT. Major complaints are as follows: 1) I bought a new computer with Windows 10 to accommodate TT. This was the first time I had to download the file instead of using a disk. I had a problem opening the program and could get NO ONE to discuss with live. Problem was not discussed in FAQ's or chat boxes. After 2 wasted days finally fixed at Best Buy. Was not a TT problem but could have saved 2 days if I had a real number to call. 2) I needed to purchase 2 additional States. IMPOSSIBLE to do on line. Finally got a "secret" number to call and a live rep to place the order. I had the same problem last year with 1 extra State. PS The cost for the extra states is a ripoff. When I had 1 it was bearable but with 2 it is unbearable, more than the whole program. 3) It appears I cannot file online. Every time i file I get a notice AGI not in agreement with 2019. I have checked with my last year return prepared by TT and went online with the IRS and all sources agree until I file. I expect this is a TT problem because the rejection notice comes from TT and almost immediately following the TT email saying I filed, I didn't think the IRS and NYS worked that fast. I am expecting a large refund and don't want to file using paper. I never had this problem before. Help before I file would be appreciated. Please post
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 2169