TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Excellent Tax Troubleshooting Initially, the return report showed I owed a significant amount of money to a state I used to live in. However, the support agent was able to find the cause of this, which was an error in my W2. I appreciate the help, even at one of the lower tier plans.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax ausome Initially I had some difficulty, but Turbo Tax helped
Date published: 2021-05-03
Rated 4 out of 5 by from TurboTaxBusiness is very helpful for Trusts The paperwork for trusts is nightmarish, even if they earn little and pay little in taxes. My accountant last year charged much more than it cost to get TurboTax Business, so this was a significant improvement, cost-wise. I am not sure why TTB seems to be unable to import my 1099-B or does not offer me the option to summarize small transactions of the same type on different dates, or even of different stocks with similar features. Entering over 100 stock transactions, many less than a few dollars, was exhausting (and online people with more investments complain about thousands of transactions). There must be a way around this, since even Form 8949 says that you can aggregate them (but TurboTax didn't tell me this until I viewed the final pdf of my return). If there was a way around this in TTB, it certainly wasn't obvious, even in the help. Other than that, it was great to have have TTB find and fill out the needed forms, since half the battle is figuring out which forms you need, and the other half is reading through reams of instructions to understand terms and to figure out which parts are relevant and how to fill them out.
Date published: 2021-05-03
Rated 5 out of 5 by from Great Job It is easy and fast services Super software to understand
Date published: 2021-05-03
Rated 5 out of 5 by from TurboTax is Awesome Very quick and Easy to File returns. very Helpful.
Date published: 2021-05-03
Rated 1 out of 5 by from Misleading Tax Software I purchased the Deluxe Turbo Tax it states I could e-file both my Federal & State (which they do both tax returns). When I finish my tax return the fee to file the state was an additional $25 dollars, Instead of paying $25 I wanted to print and mail them in, but it would not let me print my state tax forms without entering my credit card number. Therefore, I paid over $100 to use this software.This is not stated anywhere on the box. This is misleading and I will never buy it again. BUYER BEWARE!
Date published: 2021-05-03
Rated 1 out of 5 by from TurboTax is a mess! Your account system is so broken, I cannot find words to describe it. Why doesn't my Intuit sign in take me to my dashboard? Today I had to call your help line just to find out how much I paid for your software. Why isn't this pre-populated? Why do I go to a different page every time I "sign in." My guess is that you: 1. Are now an engineering driven company and not a UX driven company, or perhaps you never were a ux driven company. 2. Have engineers who are "always right" and kings and queens of their own domain and don't play well with others. 3. Have not put enough money into integrating your systems and depend on legacy systems--your technical debt must be monstrous. Work it out. Make my detested job easy for me please. If I run into as many problems next year as I did this year, sayonara.
Date published: 2021-05-03
Rated 4 out of 5 by from tech support is the BEST the program worked well and was easy to use. My taxes were complex and the tech support was awesome. very knowledgeable and patient.
Date published: 2021-05-03
Rated 4 out of 5 by from Turbo Tax Easy to use. Some directions not as clear for unusual items
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax is user friendly Easy to follow and good coaching in correcting errors.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 2164
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent Tax Troubleshooting Initially, the return report showed I owed a significant amount of money to a state I used to live in. However, the support agent was able to find the cause of this, which was an error in my W2. I appreciate the help, even at one of the lower tier plans.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax ausome Initially I had some difficulty, but Turbo Tax helped
Date published: 2021-05-03
Rated 4 out of 5 by from TurboTaxBusiness is very helpful for Trusts The paperwork for trusts is nightmarish, even if they earn little and pay little in taxes. My accountant last year charged much more than it cost to get TurboTax Business, so this was a significant improvement, cost-wise. I am not sure why TTB seems to be unable to import my 1099-B or does not offer me the option to summarize small transactions of the same type on different dates, or even of different stocks with similar features. Entering over 100 stock transactions, many less than a few dollars, was exhausting (and online people with more investments complain about thousands of transactions). There must be a way around this, since even Form 8949 says that you can aggregate them (but TurboTax didn't tell me this until I viewed the final pdf of my return). If there was a way around this in TTB, it certainly wasn't obvious, even in the help. Other than that, it was great to have have TTB find and fill out the needed forms, since half the battle is figuring out which forms you need, and the other half is reading through reams of instructions to understand terms and to figure out which parts are relevant and how to fill them out.
Date published: 2021-05-03
Rated 5 out of 5 by from Great Job It is easy and fast services Super software to understand
Date published: 2021-05-03
Rated 5 out of 5 by from TurboTax is Awesome Very quick and Easy to File returns. very Helpful.
Date published: 2021-05-03
Rated 1 out of 5 by from Misleading Tax Software I purchased the Deluxe Turbo Tax it states I could e-file both my Federal & State (which they do both tax returns). When I finish my tax return the fee to file the state was an additional $25 dollars, Instead of paying $25 I wanted to print and mail them in, but it would not let me print my state tax forms without entering my credit card number. Therefore, I paid over $100 to use this software.This is not stated anywhere on the box. This is misleading and I will never buy it again. BUYER BEWARE!
Date published: 2021-05-03
Rated 1 out of 5 by from TurboTax is a mess! Your account system is so broken, I cannot find words to describe it. Why doesn't my Intuit sign in take me to my dashboard? Today I had to call your help line just to find out how much I paid for your software. Why isn't this pre-populated? Why do I go to a different page every time I "sign in." My guess is that you: 1. Are now an engineering driven company and not a UX driven company, or perhaps you never were a ux driven company. 2. Have engineers who are "always right" and kings and queens of their own domain and don't play well with others. 3. Have not put enough money into integrating your systems and depend on legacy systems--your technical debt must be monstrous. Work it out. Make my detested job easy for me please. If I run into as many problems next year as I did this year, sayonara.
Date published: 2021-05-03
Rated 4 out of 5 by from tech support is the BEST the program worked well and was easy to use. My taxes were complex and the tech support was awesome. very knowledgeable and patient.
Date published: 2021-05-03
Rated 4 out of 5 by from Turbo Tax Easy to use. Some directions not as clear for unusual items
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax is user friendly Easy to follow and good coaching in correcting errors.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 2164