TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from Turbo Tax lost my entire finished 2021 program Turbo Tax lost my entire 2021 forms when I returned from vacation and went to do a final review, the program said it needed to update. I had finished my taxes and wanted to review them when I returned from vacation. When the update was done, my entire 2021 file of the "Home and Business" was gone and it was back at the beginning. I have had to spend the last 30 hours redoing my taxes and I am not a happy camper. I think your phone records at the Customer Service desk (4/8/22) will attest to this mess. I think you should provide the Home and Business tax program to me for at least 5 years for all the hardship your "Glitch" in the update caused me. I have used Turbo Tax for more than twenty years and this is the first glitch, but I hope it is the last!
Date published: 2022-04-09
Rated 5 out of 5 by from Turbotax makes the IRS mess easy I enjoy doing my taxes on Turbo-tax, as much as a non accountant person can. They go thru numerous questions and you provide the answers for the maze of analysis that the IRS puts upon the average citizen. Thank you Turbotax for helping us thru.
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Tax is Good, but pulls up random stuff 1) For some reason it decided I needed to fill out child care tax credits. 2) e-Filling section is messed up or confusing, so I decided to print and snail mail. It keeps trying to partition our AGI in oddly. 3) I can't get control of the federal estimated tax payments to make realistic entries based on my very different income expected for 2022 4) It's hard to find stuff... I say that but I've been using TurboTax for 30 years. Getting a bit fed up with it.
Date published: 2022-04-09
Rated 3 out of 5 by from Review The program is sufficient for what I need it for. However, it is not easy to obtain tax related information.
Date published: 2022-04-09
Rated 2 out of 5 by from Importing forms is horrible. Always wrong I thought this was reasonable to do my taxes but just wait. Every other screen is a upcharge, an add on, a service fee, a filing fee!!!
Date published: 2022-04-09
Rated 5 out of 5 by from Awesome! It is a great intuitive software that help people to go through taxes filing easy.
Date published: 2022-04-09
Rated 5 out of 5 by from So easy! This was such an easy and efficient process. Piece of cake to complete all by myself!
Date published: 2022-04-09
Rated 4 out of 5 by from Turbotax This year was more time consuming than the over 65 filing procedure which was discontinued but thank you for having the information still in your data banks. Whew
Date published: 2022-04-09
Rated 5 out of 5 by from I worked it out, but they were awesome! I figured it out by finding better form, but the live chat person walked me through and I would have given up honestly.
Date published: 2022-04-09
Rated 4 out of 5 by from My way of doing my taxes I have been using TT for 12 years. It is a great program to use and I like that I can search for more refund opportunities that a tax professional may or may not look for.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2156
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax lost my entire finished 2021 program Turbo Tax lost my entire 2021 forms when I returned from vacation and went to do a final review, the program said it needed to update. I had finished my taxes and wanted to review them when I returned from vacation. When the update was done, my entire 2021 file of the "Home and Business" was gone and it was back at the beginning. I have had to spend the last 30 hours redoing my taxes and I am not a happy camper. I think your phone records at the Customer Service desk (4/8/22) will attest to this mess. I think you should provide the Home and Business tax program to me for at least 5 years for all the hardship your "Glitch" in the update caused me. I have used Turbo Tax for more than twenty years and this is the first glitch, but I hope it is the last!
Date published: 2022-04-09
Rated 5 out of 5 by from Turbotax makes the IRS mess easy I enjoy doing my taxes on Turbo-tax, as much as a non accountant person can. They go thru numerous questions and you provide the answers for the maze of analysis that the IRS puts upon the average citizen. Thank you Turbotax for helping us thru.
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Tax is Good, but pulls up random stuff 1) For some reason it decided I needed to fill out child care tax credits. 2) e-Filling section is messed up or confusing, so I decided to print and snail mail. It keeps trying to partition our AGI in oddly. 3) I can't get control of the federal estimated tax payments to make realistic entries based on my very different income expected for 2022 4) It's hard to find stuff... I say that but I've been using TurboTax for 30 years. Getting a bit fed up with it.
Date published: 2022-04-09
Rated 3 out of 5 by from Review The program is sufficient for what I need it for. However, it is not easy to obtain tax related information.
Date published: 2022-04-09
Rated 2 out of 5 by from Importing forms is horrible. Always wrong I thought this was reasonable to do my taxes but just wait. Every other screen is a upcharge, an add on, a service fee, a filing fee!!!
Date published: 2022-04-09
Rated 5 out of 5 by from Awesome! It is a great intuitive software that help people to go through taxes filing easy.
Date published: 2022-04-09
Rated 5 out of 5 by from So easy! This was such an easy and efficient process. Piece of cake to complete all by myself!
Date published: 2022-04-09
Rated 4 out of 5 by from Turbotax This year was more time consuming than the over 65 filing procedure which was discontinued but thank you for having the information still in your data banks. Whew
Date published: 2022-04-09
Rated 5 out of 5 by from I worked it out, but they were awesome! I figured it out by finding better form, but the live chat person walked me through and I would have given up honestly.
Date published: 2022-04-09
Rated 4 out of 5 by from My way of doing my taxes I have been using TT for 12 years. It is a great program to use and I like that I can search for more refund opportunities that a tax professional may or may not look for.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2156