TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from business average softgware kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkddd
Date published: 2021-05-05
Rated 4 out of 5 by from Need to make it easier to switch around CPAs Experience was all around alright, however my CPA wasn't able to clearly answer some of my questions. In an ideal world, I would've switched to a CPA that would be able to answer my questions clearly, but TurboTax does not provide this feature. I'd recommend they enable this in the future
Date published: 2021-05-05
Rated 5 out of 5 by from Free and Easy It was sooo free and easy... the best way to file.
Date published: 2021-05-05
Rated 5 out of 5 by from great Great TO use AND I plan to continue it is a delight
Date published: 2021-05-05
Rated 5 out of 5 by from TURBO TAX IS FANTASTIC Everyone with which I spoke and dealt was great with excellent and accurate advice and information. The Live Tax Expert with whom I dealt was Walter. He helped me settle a few issues I had remaining and finalize the return. The issues were mainly regarding losses suffered due to Hurricane Michael. He was very patient, thorough and accurate. He helped make what was becoming an ordeal into a reasonably pleasant experience.
Date published: 2021-05-05
Rated 5 out of 5 by from Makes my tax filing easy I use this program every year. It makes the process so much easier and it never misses a thing.
Date published: 2021-05-05
Rated 1 out of 5 by from Turbo Tax Is Getting Worse I've used Turbo Tax for 15 years. The last several years the program is getting more difficult to navigate and will skip sections, such as rental property expenses. It is not easy finding that section on the menu. Second, I tried about 6 times to reset my PW, re-entering the emailed pin number, only to be redirected to put in my current PW that I did not know and was trying to rest. The whole point of PW reset is to establish a new PW. I called customer support (which apparently is non existent at Intuit) and was transferred to PW assistance where I was promptly disconnected. I eventually filed my taxes as a guest.
Date published: 2021-05-05
Rated 5 out of 5 by from Best way to File Love the guided step by step. Easy to go back and check if and when needed
Date published: 2021-05-05
Rated 4 out of 5 by from TurboTax is a Good Product Been using TTax for more than 20 years and it gets better each year although the constantly evolving tax code blunts some of that progress. Downloading financial data from banks and brokerages is great. I will continue to use TTax in coming years but it's not perfect, yet. TTax should provide global default entries for sections that I do not use. TTax's prompts for additional info in obscure parts of the app (such as K-1's) are often confusing and incompletely defined. TTax's error checking often requests additional data for primary entries that are zero. TTax determines I can't e-file but at the very end encourages me to e-file. Some straightforward queries and entries are not copied from prior years although they should be and then highlighted for current year changes, if any.
Date published: 2021-05-05
Rated 5 out of 5 by from Always a great experience! I appreciate the guidance this product has. Some important questions are asked more than once to help you reflect on the answers. Have used Turbo Tax for several years now and will continue to do so!!
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 2156
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from business average softgware kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkddd
Date published: 2021-05-05
Rated 4 out of 5 by from Need to make it easier to switch around CPAs Experience was all around alright, however my CPA wasn't able to clearly answer some of my questions. In an ideal world, I would've switched to a CPA that would be able to answer my questions clearly, but TurboTax does not provide this feature. I'd recommend they enable this in the future
Date published: 2021-05-05
Rated 5 out of 5 by from Free and Easy It was sooo free and easy... the best way to file.
Date published: 2021-05-05
Rated 5 out of 5 by from great Great TO use AND I plan to continue it is a delight
Date published: 2021-05-05
Rated 5 out of 5 by from TURBO TAX IS FANTASTIC Everyone with which I spoke and dealt was great with excellent and accurate advice and information. The Live Tax Expert with whom I dealt was Walter. He helped me settle a few issues I had remaining and finalize the return. The issues were mainly regarding losses suffered due to Hurricane Michael. He was very patient, thorough and accurate. He helped make what was becoming an ordeal into a reasonably pleasant experience.
Date published: 2021-05-05
Rated 5 out of 5 by from Makes my tax filing easy I use this program every year. It makes the process so much easier and it never misses a thing.
Date published: 2021-05-05
Rated 1 out of 5 by from Turbo Tax Is Getting Worse I've used Turbo Tax for 15 years. The last several years the program is getting more difficult to navigate and will skip sections, such as rental property expenses. It is not easy finding that section on the menu. Second, I tried about 6 times to reset my PW, re-entering the emailed pin number, only to be redirected to put in my current PW that I did not know and was trying to rest. The whole point of PW reset is to establish a new PW. I called customer support (which apparently is non existent at Intuit) and was transferred to PW assistance where I was promptly disconnected. I eventually filed my taxes as a guest.
Date published: 2021-05-05
Rated 5 out of 5 by from Best way to File Love the guided step by step. Easy to go back and check if and when needed
Date published: 2021-05-05
Rated 4 out of 5 by from TurboTax is a Good Product Been using TTax for more than 20 years and it gets better each year although the constantly evolving tax code blunts some of that progress. Downloading financial data from banks and brokerages is great. I will continue to use TTax in coming years but it's not perfect, yet. TTax should provide global default entries for sections that I do not use. TTax's prompts for additional info in obscure parts of the app (such as K-1's) are often confusing and incompletely defined. TTax's error checking often requests additional data for primary entries that are zero. TTax determines I can't e-file but at the very end encourages me to e-file. Some straightforward queries and entries are not copied from prior years although they should be and then highlighted for current year changes, if any.
Date published: 2021-05-05
Rated 5 out of 5 by from Always a great experience! I appreciate the guidance this product has. Some important questions are asked more than once to help you reflect on the answers. Have used Turbo Tax for several years now and will continue to do so!!
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 2156