TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 4 out of 5 by from Turbo tax needs to fix issues with 1099Q/1098T I've been using Turbo Tax for 10 yrs and over time my returns have become more complex. This year I encountered an issue where Turbo Tax overcalculated my federal taxes because I was over the limit for the AOTC credit. I had 529 withdrawals that were less than my tuition expenses so none of the 529 withdrawals should be taxable. But it didn't account for that because I was over the AOTC credit. If I hadn't asked a CPA to look at my return, I wouldn't have known this. Once discovered, I went to the Turbo Tax community and saw that others have had this issue and the answer was to not enter the 1099Q and just save the records that show the 1098T is greater than the 1099Q. Turbo Tax should have a better way to account for this issue. I'm now concerned that there are other missed over the decade I have been using this product.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax Is Great Awesome app- easy to use and accurate. This is my second year using Turbo Tax and I will be using the app again.
Date published: 2022-04-09
Rated 4 out of 5 by from good enough having to select "not now" for the free version is misleading
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is User Friendly TurboTax is truly a life saver. They make sure you get everything that is coming to you. The system practically does the taxes for you. It's very detailed. A person would have to be computer literate though to surpass certain information that doesn't apply to you.
Date published: 2022-04-09
Rated 5 out of 5 by from I like Turbo Tax Turbo tax is a great product. I find it very user friendly. Since I use a Mac, it is essential that the product work flawlessly on my Mac; and it does. It handles complicated preparation matters like partnership K-1s, gains and losses on investments, and state matters with ease.
Date published: 2022-04-09
Rated 5 out of 5 by from Excellent Product and CPA support I have been using Turbotax for many years and had a more complex situation for 2021. I upgraded to Live and spent 30 minutes on a CPA to help me through my situation. This was so valuable!
Date published: 2022-04-09
Rated 5 out of 5 by from My 2021 Return I strongly recommend that anyone like me ( not an expert ) , should put their trust in Turbo Tax!
Date published: 2022-04-09
Rated 5 out of 5 by from Very smooth and quick Used it for the first time and was surprised by how smooth it was. Extremely easily, especially if your only income is from a single source. Even if it isn't , it would require only a short additional amount of time.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is Great Easy to use and received a much better return than using the state website filing system.
Date published: 2022-04-09
Rated 1 out of 5 by from Only use it because its the only. way to file Desktop version is awful and difficult to navigate. Help button is useless. Pay way too much for something so irritating. If I could put 0 stars I would
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2146
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax needs to fix issues with 1099Q/1098T I've been using Turbo Tax for 10 yrs and over time my returns have become more complex. This year I encountered an issue where Turbo Tax overcalculated my federal taxes because I was over the limit for the AOTC credit. I had 529 withdrawals that were less than my tuition expenses so none of the 529 withdrawals should be taxable. But it didn't account for that because I was over the AOTC credit. If I hadn't asked a CPA to look at my return, I wouldn't have known this. Once discovered, I went to the Turbo Tax community and saw that others have had this issue and the answer was to not enter the 1099Q and just save the records that show the 1098T is greater than the 1099Q. Turbo Tax should have a better way to account for this issue. I'm now concerned that there are other missed over the decade I have been using this product.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax Is Great Awesome app- easy to use and accurate. This is my second year using Turbo Tax and I will be using the app again.
Date published: 2022-04-09
Rated 4 out of 5 by from good enough having to select "not now" for the free version is misleading
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is User Friendly TurboTax is truly a life saver. They make sure you get everything that is coming to you. The system practically does the taxes for you. It's very detailed. A person would have to be computer literate though to surpass certain information that doesn't apply to you.
Date published: 2022-04-09
Rated 5 out of 5 by from I like Turbo Tax Turbo tax is a great product. I find it very user friendly. Since I use a Mac, it is essential that the product work flawlessly on my Mac; and it does. It handles complicated preparation matters like partnership K-1s, gains and losses on investments, and state matters with ease.
Date published: 2022-04-09
Rated 5 out of 5 by from Excellent Product and CPA support I have been using Turbotax for many years and had a more complex situation for 2021. I upgraded to Live and spent 30 minutes on a CPA to help me through my situation. This was so valuable!
Date published: 2022-04-09
Rated 5 out of 5 by from My 2021 Return I strongly recommend that anyone like me ( not an expert ) , should put their trust in Turbo Tax!
Date published: 2022-04-09
Rated 5 out of 5 by from Very smooth and quick Used it for the first time and was surprised by how smooth it was. Extremely easily, especially if your only income is from a single source. Even if it isn't , it would require only a short additional amount of time.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is Great Easy to use and received a much better return than using the state website filing system.
Date published: 2022-04-09
Rated 1 out of 5 by from Only use it because its the only. way to file Desktop version is awful and difficult to navigate. Help button is useless. Pay way too much for something so irritating. If I could put 0 stars I would
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2146