TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Doing the taxes is helpful==E-filing horrible TurboTax is very helpful for filling out the required forms and making the calculations (e.g. depreciation, property taxes over multiple areas to maximize deductions). But the e-filing has failed so many times and after asking for assistance with this so many times, now that I have the correct file code from the government, I can't understand why TurboTax support isn't helpful with the e-filing code from this software to the government. These are 2 different codes that keep failing when the AGI is clearly not the issue.
Date published: 2022-04-12
Rated 3 out of 5 by from Not What I was Expecting Honestly, this experience was my worse one with Turbo Tax. I was upsold on a product/level of service that did not cover what I needed help with. I could've easily used a less expensive level of service for this tax season, saving my money for filing my taxes.
Date published: 2022-04-12
Rated 1 out of 5 by from wasteful of paper Following instructions for e-file federal but mail state causes extra about 50+ unneeded pages to be printed (beyond what is needed to send + copy of both for my files).
Date published: 2022-04-12
Rated 5 out of 5 by from Thorough and easy It was simple to use but I felt that they adequately covered everything . I liked the easy way to determine if standard deduction or itemized deductions was better.
Date published: 2022-04-12
Rated 5 out of 5 by from it is easy to use It was easy to use and very understandable. I understood what ws going and entered everything that I needed to.
Date published: 2022-04-12
Rated 3 out of 5 by from Turbo tax great but it can improve Overall it is a good program. Some changes in the structure can make it really great. For example, interview with client by the Tax expert can be very helpful to both parties if it is done before the return is prepared not after.
Date published: 2022-04-12
Rated 3 out of 5 by from 2022 experience for Turbo TAX Each year the filing system seems more complicated. Glad that there are CPA's to assist with questions. There were a couple people who needed support to give me answers to the point where I didn't feel as confident as in the past. It made me nervous that they were not very experienced. The the first agent who I spoke with was really helpful but unfortunately I wasn't able to recall her name and the survey went to a different rep. The CPA I just spoke with was excellent. Overall still I received some good help but honestly it was a mixed bag. A couple of agents were not very experienced. That's my honest experience. I guess you had to hire a lot of agents to keep up with demand. Thank you.
Date published: 2022-04-12
Rated 5 out of 5 by from turbo tax is great Easy to understand and get it done. Thank you very much.
Date published: 2022-04-12
Rated 4 out of 5 by from I am new to TurboTax so there was a learning curve I am new to TurboTax so there was a learning curve. I am used to filling out the forms instead of going thru the questions, but it got easier as I went along.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is a great tax software. Turbo Tax is a great tax software for the average taxpayer.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 2146
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Doing the taxes is helpful==E-filing horrible TurboTax is very helpful for filling out the required forms and making the calculations (e.g. depreciation, property taxes over multiple areas to maximize deductions). But the e-filing has failed so many times and after asking for assistance with this so many times, now that I have the correct file code from the government, I can't understand why TurboTax support isn't helpful with the e-filing code from this software to the government. These are 2 different codes that keep failing when the AGI is clearly not the issue.
Date published: 2022-04-12
Rated 3 out of 5 by from Not What I was Expecting Honestly, this experience was my worse one with Turbo Tax. I was upsold on a product/level of service that did not cover what I needed help with. I could've easily used a less expensive level of service for this tax season, saving my money for filing my taxes.
Date published: 2022-04-12
Rated 1 out of 5 by from wasteful of paper Following instructions for e-file federal but mail state causes extra about 50+ unneeded pages to be printed (beyond what is needed to send + copy of both for my files).
Date published: 2022-04-12
Rated 5 out of 5 by from Thorough and easy It was simple to use but I felt that they adequately covered everything . I liked the easy way to determine if standard deduction or itemized deductions was better.
Date published: 2022-04-12
Rated 5 out of 5 by from it is easy to use It was easy to use and very understandable. I understood what ws going and entered everything that I needed to.
Date published: 2022-04-12
Rated 3 out of 5 by from Turbo tax great but it can improve Overall it is a good program. Some changes in the structure can make it really great. For example, interview with client by the Tax expert can be very helpful to both parties if it is done before the return is prepared not after.
Date published: 2022-04-12
Rated 3 out of 5 by from 2022 experience for Turbo TAX Each year the filing system seems more complicated. Glad that there are CPA's to assist with questions. There were a couple people who needed support to give me answers to the point where I didn't feel as confident as in the past. It made me nervous that they were not very experienced. The the first agent who I spoke with was really helpful but unfortunately I wasn't able to recall her name and the survey went to a different rep. The CPA I just spoke with was excellent. Overall still I received some good help but honestly it was a mixed bag. A couple of agents were not very experienced. That's my honest experience. I guess you had to hire a lot of agents to keep up with demand. Thank you.
Date published: 2022-04-12
Rated 5 out of 5 by from turbo tax is great Easy to understand and get it done. Thank you very much.
Date published: 2022-04-12
Rated 4 out of 5 by from I am new to TurboTax so there was a learning curve I am new to TurboTax so there was a learning curve. I am used to filling out the forms instead of going thru the questions, but it got easier as I went along.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is a great tax software. Turbo Tax is a great tax software for the average taxpayer.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 2146