TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from One problem TurboTax can solve The problem occurs because if a person has QuickBooks, TurboTax, and ItsDeductible, they are each linked to each other. However, if one of them is QuickBooks (which I had for 12 years) AND it was used as the treasurer for an outside organization, transferring the QuickBooks data to another person, totally confounds the personal accounts. Therefore, when another person had to take over QuickBooks and switched the phone number and the password, I was locked out of TurboTax. To make matters worse, that person was able to gain access to ALL my income tax data. Also, all my data on ItsDeductible was erased and lost. I need someone to look at this, if Intuit is as appreciative of a person using TurboTax as I think it might be. Trying to get someone on the phone to talk to, is a total waste of time and an exercise in total futility. You have my email address; I would appreciate someone (anyone) talking to me. I want to rate TurboTax with five stars as I have for the past two decades.
Date published: 2021-05-01
Rated 5 out of 5 by from Fee for State efile I was charged $25 fee for e-filing 1 state return, very disappointed
Date published: 2021-05-01
Rated 4 out of 5 by from Easy to Use good prompts, easy to use. Good overall product to use.
Date published: 2021-05-01
Rated 1 out of 5 by from Terrible experience This is the second year I use TurboTax. Both years my daughter purchased TWO Deluxe softwares from Costco. One for my income tax return and one for her return. Last year we didn't have any issues but this year we wasn't able to download the free state return. I spent 2 hours on the phone with phone support and after multiple attempts to troubleshoot the customer support specialist requested a free state download but her request was denied. If you check the license code, as the customer support specialist did, you will see the license was activated but there was never a free state download. I will be returning my second software and requesting a full refund and quite honestly will never use turbotax again.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use, especially is you use it every year. Just answer simple questions as you go. I have been using Turbo Tax for years. Love it.
Date published: 2021-05-01
Rated 5 out of 5 by from Couldn't Be Easier Doing your taxes solo couldn't be easier. Stop wasting time with 3rd party vendors & accountants that cost so much more then a little bit of your own time and effort.
Date published: 2021-05-01
Rated 2 out of 5 by from Not free You claim to be free, but it is far from. It's ridiculous to pay for this
Date published: 2021-05-01
Rated 2 out of 5 by from Crashes and Expensive The program crashes when you try to save return in PDF format. Intuit is clever, they advertise free filing but charge you $70 to complete and file a state return.
Date published: 2021-05-01
Rated 5 out of 5 by from Easy to use It was easy to use, first time user for the business
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax is FREEEEEEEE!!!!! thank you for being free and making it so easy for this first time tax filer #WithoutMyMommy
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2144
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from One problem TurboTax can solve The problem occurs because if a person has QuickBooks, TurboTax, and ItsDeductible, they are each linked to each other. However, if one of them is QuickBooks (which I had for 12 years) AND it was used as the treasurer for an outside organization, transferring the QuickBooks data to another person, totally confounds the personal accounts. Therefore, when another person had to take over QuickBooks and switched the phone number and the password, I was locked out of TurboTax. To make matters worse, that person was able to gain access to ALL my income tax data. Also, all my data on ItsDeductible was erased and lost. I need someone to look at this, if Intuit is as appreciative of a person using TurboTax as I think it might be. Trying to get someone on the phone to talk to, is a total waste of time and an exercise in total futility. You have my email address; I would appreciate someone (anyone) talking to me. I want to rate TurboTax with five stars as I have for the past two decades.
Date published: 2021-05-01
Rated 5 out of 5 by from Fee for State efile I was charged $25 fee for e-filing 1 state return, very disappointed
Date published: 2021-05-01
Rated 4 out of 5 by from Easy to Use good prompts, easy to use. Good overall product to use.
Date published: 2021-05-01
Rated 1 out of 5 by from Terrible experience This is the second year I use TurboTax. Both years my daughter purchased TWO Deluxe softwares from Costco. One for my income tax return and one for her return. Last year we didn't have any issues but this year we wasn't able to download the free state return. I spent 2 hours on the phone with phone support and after multiple attempts to troubleshoot the customer support specialist requested a free state download but her request was denied. If you check the license code, as the customer support specialist did, you will see the license was activated but there was never a free state download. I will be returning my second software and requesting a full refund and quite honestly will never use turbotax again.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use, especially is you use it every year. Just answer simple questions as you go. I have been using Turbo Tax for years. Love it.
Date published: 2021-05-01
Rated 5 out of 5 by from Couldn't Be Easier Doing your taxes solo couldn't be easier. Stop wasting time with 3rd party vendors & accountants that cost so much more then a little bit of your own time and effort.
Date published: 2021-05-01
Rated 2 out of 5 by from Not free You claim to be free, but it is far from. It's ridiculous to pay for this
Date published: 2021-05-01
Rated 2 out of 5 by from Crashes and Expensive The program crashes when you try to save return in PDF format. Intuit is clever, they advertise free filing but charge you $70 to complete and file a state return.
Date published: 2021-05-01
Rated 5 out of 5 by from Easy to use It was easy to use, first time user for the business
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax is FREEEEEEEE!!!!! thank you for being free and making it so easy for this first time tax filer #WithoutMyMommy
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2144