TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Tax return got very complicated last year I recently inherited some rental properties. This prompted me to seek help with tax returns for my first time. I initially purchased the software from a warehouse club but my computer would not support the program. I did not realize this at first and ended up preparing my taxes through the web portal. Upon completion, I was perplexed as to why I was being charged again for the software that I had purchased. I requested assistance and when Nicole called to help she explained the difference between downloaded software and web direct software. She was able to get me a discount for the web version and then Costco refunded my purchase of the download software.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is wonderful They are respectful of your dedication to using the software
Date published: 2023-04-17
Rated 5 out of 5 by from covers it all! Have farming expenses/income and sale of inherited property - TurboTax covers it all
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great! Very simple to use! First time filing my own taxes and it was a breeze.
Date published: 2023-04-17
Rated 4 out of 5 by from Live help was helpful 50% of the time I decided to use Live Help version this year as there were some new-to-me tax situations I needed to navigate. The first time I got stuck and asked for a live tax expert, they gave me an incorrect answer -- one that contradicted the "tips" written right there on the page we were both looking at (via shared screen). The second time I asked I got a helpful response. I won't be paying for the live help feature in the future.
Date published: 2023-04-17
Rated 4 out of 5 by from Very good, just a few squirrely bits Find it to be an easy to use tool. There a few less used portions that are not as intuitive as the others, but otherwise a very good experience.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy to use Very easy to use, the site guides you every step of the way
Date published: 2023-04-17
Rated 5 out of 5 by from Grateful user Every year I dread filing my taxes, and every year I am pleasantly surprised by how helpful and easy TurboTax makes the experience. I am thankful that I have a reliable partner in Turbo Tax. Thank you!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax made filing so easy! TurboTax made filing so easy! This was way easier than any other online format I've used. Will definitely use it again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax makes things easy and quick We have used TurboTax for a few years now and haven't had any issues
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 2144
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Tax return got very complicated last year I recently inherited some rental properties. This prompted me to seek help with tax returns for my first time. I initially purchased the software from a warehouse club but my computer would not support the program. I did not realize this at first and ended up preparing my taxes through the web portal. Upon completion, I was perplexed as to why I was being charged again for the software that I had purchased. I requested assistance and when Nicole called to help she explained the difference between downloaded software and web direct software. She was able to get me a discount for the web version and then Costco refunded my purchase of the download software.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is wonderful They are respectful of your dedication to using the software
Date published: 2023-04-17
Rated 5 out of 5 by from covers it all! Have farming expenses/income and sale of inherited property - TurboTax covers it all
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great! Very simple to use! First time filing my own taxes and it was a breeze.
Date published: 2023-04-17
Rated 4 out of 5 by from Live help was helpful 50% of the time I decided to use Live Help version this year as there were some new-to-me tax situations I needed to navigate. The first time I got stuck and asked for a live tax expert, they gave me an incorrect answer -- one that contradicted the "tips" written right there on the page we were both looking at (via shared screen). The second time I asked I got a helpful response. I won't be paying for the live help feature in the future.
Date published: 2023-04-17
Rated 4 out of 5 by from Very good, just a few squirrely bits Find it to be an easy to use tool. There a few less used portions that are not as intuitive as the others, but otherwise a very good experience.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy to use Very easy to use, the site guides you every step of the way
Date published: 2023-04-17
Rated 5 out of 5 by from Grateful user Every year I dread filing my taxes, and every year I am pleasantly surprised by how helpful and easy TurboTax makes the experience. I am thankful that I have a reliable partner in Turbo Tax. Thank you!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax made filing so easy! TurboTax made filing so easy! This was way easier than any other online format I've used. Will definitely use it again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax makes things easy and quick We have used TurboTax for a few years now and haven't had any issues
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 2144