TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Wilma @ Turbo Tax is AWESOME! I switched to online tax prep and had completed my return yesterday, I just wanted to do one last review today. I opened up the file and it was gone, nope Wilma figured out that I was in the wrong place had me do some checks and saved my vacation!
Date published: 2021-05-01
Rated 5 out of 5 by from TURBOTAX IS AWESOME VERY EASY, You did all the hard work and figuring for me!
Date published: 2021-05-01
Rated 5 out of 5 by from Time saver I love how quickly I can file my taxes with Turbo Tax
Date published: 2021-05-01
Rated 5 out of 5 by from Amazing Turbo Tax It was quite easy to use and navigate along side the help from the services.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax Program was Great, but Turbo Tax Program was Great, but after 15+ years of being a Turbo Tax Advantage member this was the 1st time I had a lot of trouble downloading and signing into my online account.
Date published: 2021-05-01
Rated 4 out of 5 by from Good Product - Charges to e-File Differ Screen Overall, TurboTax is a good product. The questions are relatively easy to understand and answer. This makes it easy for me to know what information I need to provide. Sometimes I do need to read it a few times to make sure I have a full understanding of the questions. When it came to e-filing, there was a discrepancy in the price to e-file. In the application, it stated that it would cost $20 dollars (plus applicable taxes and fees) to e-file for California. When I was directed to the website, the cost to e-file was changed to $25. This was the top line cost. There was no breakdown for taxes and fees. I put the application and the website side by side just to make sure I wasn't reading it incorrectly. I was not. The application and the website were showing 2 different numbers. While $5 isn't a big deal to some, this discrepancy (or maybe it was a lack of explanation on the difference in price) made me question if there was other areas of the application where updates weren't made properly. A $5 difference in cost is something I can handle. A tax return based on a possible wrong set of regulations due to an application error/failure to update is something I cannot handle. Food for thought
Date published: 2021-05-01
Rated 3 out of 5 by from good but missing followup on recommended paper fil It is pretty thorough but some of the explanations have to be defined better such as E85 tax credit. I had to file paper late and TT recommended everything I sent it in and have not received and response. I have not been able to find out what to do.
Date published: 2021-05-01
Rated 4 out of 5 by from TurboTax is a breeze to use! Easiest way to file taxes ever! Turbotax looks at every area to get you the best return.
Date published: 2021-05-01
Rated 3 out of 5 by from worse every year I wish it was easier to navigate to a particular line - each year it seems it's more difficult to get to a place and make an edit. For those of us who know more than the average person about taxes, it's very annoying (all the stupid questions that have been asked and answered again and again).
Date published: 2021-05-01
Rated 4 out of 5 by from Turbo Tax is helpful. There is always room for improvement. I understand most of it and I figure you know what your doing.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2143
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Wilma @ Turbo Tax is AWESOME! I switched to online tax prep and had completed my return yesterday, I just wanted to do one last review today. I opened up the file and it was gone, nope Wilma figured out that I was in the wrong place had me do some checks and saved my vacation!
Date published: 2021-05-01
Rated 5 out of 5 by from TURBOTAX IS AWESOME VERY EASY, You did all the hard work and figuring for me!
Date published: 2021-05-01
Rated 5 out of 5 by from Time saver I love how quickly I can file my taxes with Turbo Tax
Date published: 2021-05-01
Rated 5 out of 5 by from Amazing Turbo Tax It was quite easy to use and navigate along side the help from the services.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax Program was Great, but Turbo Tax Program was Great, but after 15+ years of being a Turbo Tax Advantage member this was the 1st time I had a lot of trouble downloading and signing into my online account.
Date published: 2021-05-01
Rated 4 out of 5 by from Good Product - Charges to e-File Differ Screen Overall, TurboTax is a good product. The questions are relatively easy to understand and answer. This makes it easy for me to know what information I need to provide. Sometimes I do need to read it a few times to make sure I have a full understanding of the questions. When it came to e-filing, there was a discrepancy in the price to e-file. In the application, it stated that it would cost $20 dollars (plus applicable taxes and fees) to e-file for California. When I was directed to the website, the cost to e-file was changed to $25. This was the top line cost. There was no breakdown for taxes and fees. I put the application and the website side by side just to make sure I wasn't reading it incorrectly. I was not. The application and the website were showing 2 different numbers. While $5 isn't a big deal to some, this discrepancy (or maybe it was a lack of explanation on the difference in price) made me question if there was other areas of the application where updates weren't made properly. A $5 difference in cost is something I can handle. A tax return based on a possible wrong set of regulations due to an application error/failure to update is something I cannot handle. Food for thought
Date published: 2021-05-01
Rated 3 out of 5 by from good but missing followup on recommended paper fil It is pretty thorough but some of the explanations have to be defined better such as E85 tax credit. I had to file paper late and TT recommended everything I sent it in and have not received and response. I have not been able to find out what to do.
Date published: 2021-05-01
Rated 4 out of 5 by from TurboTax is a breeze to use! Easiest way to file taxes ever! Turbotax looks at every area to get you the best return.
Date published: 2021-05-01
Rated 3 out of 5 by from worse every year I wish it was easier to navigate to a particular line - each year it seems it's more difficult to get to a place and make an edit. For those of us who know more than the average person about taxes, it's very annoying (all the stupid questions that have been asked and answered again and again).
Date published: 2021-05-01
Rated 4 out of 5 by from Turbo Tax is helpful. There is always room for improvement. I understand most of it and I figure you know what your doing.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2143