TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Will be changing to different product next year The amount of info that's "imported" but not carried over from form to form is horrible. Further, the software should be smart enough to know what deductions should be used / inputted. I have to answer the same questions as last year, with the same answers, THEN input all the details about mortgages, kids, etc, etc, etc... to be told that Standard deduction is best. Not worth the $100 I spent.
Date published: 2022-04-14
Rated 1 out of 5 by from Not much help Our return was rejected, we could not find the error, tried several times with what was suggested and still could not submit, the second year in a row we had issues, no helpline or live chat to help figure out what the issue was. Do I get my online fees reimbursed??
Date published: 2022-04-14
Rated 5 out of 5 by from Thumbs up! Really easy to understand. All the examples given along the way really helped me.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax Online is great! In the past, I have used Turbo Tax download for Mac, but this year I tried Turbo Tax online version - I found the tax tips were excellent to help me understand the nuances of the 2021 tax laws.
Date published: 2022-04-14
Rated 3 out of 5 by from Turbo Tax is OK and getting expensive Spent a lot of time on investments until I deleted everything and entered it all manually. Every year I go through the itemized deduction time waster and then I use the std deduction. Waste of my time.
Date published: 2022-04-14
Rated 2 out of 5 by from make you buy the upgrades I could not continue without purchasing multiple upgrades that I did not need
Date published: 2022-04-14
Rated 3 out of 5 by from Frustrating! Three long telephone calls to "experts" who were unable to pull up my 2020 returns, though it was clearly there. Totally made filling out forms time consuming and difficult. Never had this problem before. Makes me wonder if I should us Turbo tax next year.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax is great! I like Turbo Tax because it walks me on a step-by-step basis on its filling format.
Date published: 2022-04-14
Rated 5 out of 5 by from Makes it easy! Turbo tax has carried my information over year to year which makes the process simply and streamlined. I dread taxes but turbo tax makes it easier!
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is great Its great and efficient and I have been using it for almost a decade with no issues at all!
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 2132
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Will be changing to different product next year The amount of info that's "imported" but not carried over from form to form is horrible. Further, the software should be smart enough to know what deductions should be used / inputted. I have to answer the same questions as last year, with the same answers, THEN input all the details about mortgages, kids, etc, etc, etc... to be told that Standard deduction is best. Not worth the $100 I spent.
Date published: 2022-04-14
Rated 1 out of 5 by from Not much help Our return was rejected, we could not find the error, tried several times with what was suggested and still could not submit, the second year in a row we had issues, no helpline or live chat to help figure out what the issue was. Do I get my online fees reimbursed??
Date published: 2022-04-14
Rated 5 out of 5 by from Thumbs up! Really easy to understand. All the examples given along the way really helped me.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax Online is great! In the past, I have used Turbo Tax download for Mac, but this year I tried Turbo Tax online version - I found the tax tips were excellent to help me understand the nuances of the 2021 tax laws.
Date published: 2022-04-14
Rated 3 out of 5 by from Turbo Tax is OK and getting expensive Spent a lot of time on investments until I deleted everything and entered it all manually. Every year I go through the itemized deduction time waster and then I use the std deduction. Waste of my time.
Date published: 2022-04-14
Rated 2 out of 5 by from make you buy the upgrades I could not continue without purchasing multiple upgrades that I did not need
Date published: 2022-04-14
Rated 3 out of 5 by from Frustrating! Three long telephone calls to "experts" who were unable to pull up my 2020 returns, though it was clearly there. Totally made filling out forms time consuming and difficult. Never had this problem before. Makes me wonder if I should us Turbo tax next year.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax is great! I like Turbo Tax because it walks me on a step-by-step basis on its filling format.
Date published: 2022-04-14
Rated 5 out of 5 by from Makes it easy! Turbo tax has carried my information over year to year which makes the process simply and streamlined. I dread taxes but turbo tax makes it easier!
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is great Its great and efficient and I have been using it for almost a decade with no issues at all!
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 2132