TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great services Danielle was awesome she knows what she is doing!!!!!
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax is Awesome!! Turbo Tax-Free Edition is excellent for simple returns! In the future, if I have more complicated returns, I am willing to complete them and pay using Turbotax. I love their product! It guides you through, step by step. I have tried other products and was very dissatisfied with their electronic programs. Turbo Tax really is the best!!
Date published: 2022-10-11
Rated 2 out of 5 by from Partially helpful, mostly painful Having moved from CA to AZ, I found that for many of the forms I had to go to the IRS site to research how to fill in fields; that were never asked about in turbo tax but showed up in the turbo tax audit. This added considerable time to completing my taxes. what worked worked well but the best I could give you is 2 stars, because using it felt like back when I had to do this all on paper.
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax is dependable I have been using Turbo Tax for 10 Years!! Great product and easy to use.
Date published: 2022-10-11
Rated 4 out of 5 by from Tubro Tax Home & Business Some Disappointment Have used the program for many years was disappointed this year 2021 software. 1 I couldn't get the IRS to recognize my efile it kept rejecting it for a wrong AGI. This was checked and rechecked and was right. Didn't make any difference. looked up cause on help was quoted it was a mystery. Only recourse was to mail the return in. This is unacceptable. I already paid for the state efile cost but due to rejection of the federal had no choice but to mail the state return in.
Date published: 2022-10-11
Rated 5 out of 5 by from good program good experience live person was awesome very helpful
Date published: 2022-10-11
Rated 2 out of 5 by from Too confusing takes long time to load and start up program. too many unnecessary forms printed so many forms that made no sense -- printed tax return with minimal worksheets. Minimal worksheets made no sense and was a waste to print. USER OF TTAX FOR OVER 20 YEARS!! THT
Date published: 2022-10-11
Rated 5 out of 5 by from awesome perfect no problems at all. best service ever. 10/10
Date published: 2022-10-11
Rated 5 out of 5 by from Patient and Knowledgeable Yvonne is committed to great service and is very friendly. She was so patient with me while I asked a MLLION questions. I highly recommend.
Date published: 2022-10-11
Rated 5 out of 5 by from My tax agent Helene was AMAZING! I was worried this process was going to be difficult, but Helene was extremely helpful, knowledgeable and had a great personality making this experience much easier than expected. She walked me through the steps and answered all of my questions. Helene gave great advise for handling my future tax situations as well. I will be reaching out to her for next year's tax season!
Date published: 2022-10-11
All TurboTax® Offerings Reviews - Page 214
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great services Danielle was awesome she knows what she is doing!!!!!
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax is Awesome!! Turbo Tax-Free Edition is excellent for simple returns! In the future, if I have more complicated returns, I am willing to complete them and pay using Turbotax. I love their product! It guides you through, step by step. I have tried other products and was very dissatisfied with their electronic programs. Turbo Tax really is the best!!
Date published: 2022-10-11
Rated 2 out of 5 by from Partially helpful, mostly painful Having moved from CA to AZ, I found that for many of the forms I had to go to the IRS site to research how to fill in fields; that were never asked about in turbo tax but showed up in the turbo tax audit. This added considerable time to completing my taxes. what worked worked well but the best I could give you is 2 stars, because using it felt like back when I had to do this all on paper.
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax is dependable I have been using Turbo Tax for 10 Years!! Great product and easy to use.
Date published: 2022-10-11
Rated 4 out of 5 by from Tubro Tax Home & Business Some Disappointment Have used the program for many years was disappointed this year 2021 software. 1 I couldn't get the IRS to recognize my efile it kept rejecting it for a wrong AGI. This was checked and rechecked and was right. Didn't make any difference. looked up cause on help was quoted it was a mystery. Only recourse was to mail the return in. This is unacceptable. I already paid for the state efile cost but due to rejection of the federal had no choice but to mail the state return in.
Date published: 2022-10-11
Rated 5 out of 5 by from good program good experience live person was awesome very helpful
Date published: 2022-10-11
Rated 2 out of 5 by from Too confusing takes long time to load and start up program. too many unnecessary forms printed so many forms that made no sense -- printed tax return with minimal worksheets. Minimal worksheets made no sense and was a waste to print. USER OF TTAX FOR OVER 20 YEARS!! THT
Date published: 2022-10-11
Rated 5 out of 5 by from awesome perfect no problems at all. best service ever. 10/10
Date published: 2022-10-11
Rated 5 out of 5 by from Patient and Knowledgeable Yvonne is committed to great service and is very friendly. She was so patient with me while I asked a MLLION questions. I highly recommend.
Date published: 2022-10-11
Rated 5 out of 5 by from My tax agent Helene was AMAZING! I was worried this process was going to be difficult, but Helene was extremely helpful, knowledgeable and had a great personality making this experience much easier than expected. She walked me through the steps and answered all of my questions. Helene gave great advise for handling my future tax situations as well. I will be reaching out to her for next year's tax season!
Date published: 2022-10-11
All TurboTax® Offerings Reviews - Page 214