TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Excellent Software Very easy to use. Explanations throughout are very helpful!
Date published: 2023-04-16
Rated 5 out of 5 by from easy to use Very helpful in every way always there to help you in each step
Date published: 2023-04-16
Rated 5 out of 5 by from Happy customer Everyone I spoke to was really helpful. I had some different things to deal with this year, like getting married and raises in income. Definitely trying to dot my I's and cross my T's. Everyone was super nice.
Date published: 2023-04-16
Rated 5 out of 5 by from Yay! It was super easy! This is my 4th year in a row using Turbo Tax and we couldn't be happier with the ease of use!
Date published: 2023-04-16
Rated 5 out of 5 by from Another Easy Tax Prep Year I've been using various Turbo Tax products for several years and continue to be pleased with its ease of use, set up and deductions. My only minor "complaint" would be that each time I restart/reopen the program, it had to perform an update. Otherwise, I plan to use TurboTax again for next year.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is great, but.... It was very hard to file an extension. I had to go to search to get to the right screen. The federal return worked fine., an extension form was printed ; which I mailed. I should have been able to do this online. The instructions said to go to the state form to file an extension. That option did not materialize. I went to the state tax url and filed an online extension from there.
Date published: 2023-04-16
Rated 5 out of 5 by from Super Simple Turbo Tax takes all the confusion and guess work out of self tax prep.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax Turbo Tax is very user friendly but was a bit expensive
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax rocks Very easy to use, lots of guidance and tips at each step along the process.
Date published: 2023-04-16
Rated 4 out of 5 by from 2022 Version Required Help Desk to get me efiled I always use Turbotax - there is nothing better, but this year a bug prevented me from e-filing my state returns due to a failure in the linkage between the software and the online charge to efile my state returns. It required a phone call to Turbo Tax (waited 10 minutes), then a 30 minute shared-screen diagnostic session before the agent (Lizzy -- super job by her) to get me past an endless loop I found myself dealing with. Very frustrating. Ordinarily I would expect a refund or voucher from a business who fails so miserably, but Lizzy said TurboTax has nothing like that to offer customers who suffer, then help identify and assist in diagnosing bugs. Hmmmph!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2127
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Software Very easy to use. Explanations throughout are very helpful!
Date published: 2023-04-16
Rated 5 out of 5 by from easy to use Very helpful in every way always there to help you in each step
Date published: 2023-04-16
Rated 5 out of 5 by from Happy customer Everyone I spoke to was really helpful. I had some different things to deal with this year, like getting married and raises in income. Definitely trying to dot my I's and cross my T's. Everyone was super nice.
Date published: 2023-04-16
Rated 5 out of 5 by from Yay! It was super easy! This is my 4th year in a row using Turbo Tax and we couldn't be happier with the ease of use!
Date published: 2023-04-16
Rated 5 out of 5 by from Another Easy Tax Prep Year I've been using various Turbo Tax products for several years and continue to be pleased with its ease of use, set up and deductions. My only minor "complaint" would be that each time I restart/reopen the program, it had to perform an update. Otherwise, I plan to use TurboTax again for next year.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is great, but.... It was very hard to file an extension. I had to go to search to get to the right screen. The federal return worked fine., an extension form was printed ; which I mailed. I should have been able to do this online. The instructions said to go to the state form to file an extension. That option did not materialize. I went to the state tax url and filed an online extension from there.
Date published: 2023-04-16
Rated 5 out of 5 by from Super Simple Turbo Tax takes all the confusion and guess work out of self tax prep.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax Turbo Tax is very user friendly but was a bit expensive
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax rocks Very easy to use, lots of guidance and tips at each step along the process.
Date published: 2023-04-16
Rated 4 out of 5 by from 2022 Version Required Help Desk to get me efiled I always use Turbotax - there is nothing better, but this year a bug prevented me from e-filing my state returns due to a failure in the linkage between the software and the online charge to efile my state returns. It required a phone call to Turbo Tax (waited 10 minutes), then a 30 minute shared-screen diagnostic session before the agent (Lizzy -- super job by her) to get me past an endless loop I found myself dealing with. Very frustrating. Ordinarily I would expect a refund or voucher from a business who fails so miserably, but Lizzy said TurboTax has nothing like that to offer customers who suffer, then help identify and assist in diagnosing bugs. Hmmmph!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2127