TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from excellent it is very simple and easy would recommend it to anyone
Date published: 2021-04-28
Rated 4 out of 5 by from TTax 2020 It was ok, had to remove the first installed session, because updates would work. Disabled Anti-virus, etc, and apparently has gotten this far, so next is file.
Date published: 2021-04-28
Rated 5 out of 5 by from Awesome It was super easy reading and I understood everything that I was filling out.
Date published: 2021-04-28
Rated 1 out of 5 by from Had so much trouble with TurboTax Live!!! I spent 6 hours with 4-5 different turbotax live individuals trying to resolve a bug on the platform. This was a technical error in the rental income area. I was pretty frustrated and there was tracking of the issue number so when 1 person "resolved it" I didn't know how to contact that person back. No email, no number they just left a message
Date published: 2021-04-28
Rated 1 out of 5 by from LAST TIME USING TURBO TAX When you’re expecting to just pay the pricing for State Tax only then get hit with a surprise $50 for filing federal oh and don’t forget there’s a charge for requesting your refund as a direct deposit! I will be going to a tax preparer from now on if I’m paying $200 to complete my taxes. I’m sure you won't miss my little change
Date published: 2021-04-28
Rated 2 out of 5 by from Obviously a very neglected product The imports from Quickbooks Online made me feel like I was traveling back in time. A million steps, three or four different programs involved, etc. etc. And a UI that only a 1990s nerd's mother could love. Even the embedded editor in this "submit a review" page is an abomination. Anyway, after getting all the work done, we went to e-file. We then discovered there was a ridiculous and embarrassing error in the e-file precheck process that Intuit has known about for years and not fixed. Specifically (TurboTax for Business 2020, Windows) still has two incorrect checks that block e-filing for a California corporation: 1. "Secretary of State file number must contain at least 12 digits" 2. "Secretary of State file number must begin with the digits 19 or 20" Both are wrong. California gives corporations seven digit file numbers, and they don't begin with 19 or 20. How hard is this to fix, especially given you've known about it for years (see the multiple exasperated threads in your support forums)‽
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax was awesome It was easy and fast and I will definitely use them again. No waiting in line can be done at home and very efficient.
Date published: 2021-04-28
Rated 1 out of 5 by from Worst Year Ever I've been a dedicated Turbo Tax customer and this is the first year I've had problems with the software and it has been an extremely disappointing experience. After contacting Customer Service who took all of my contact info, they were working to resolve the issue for over 2 hours after which time the call suddenly ended and no attempts were made to further contact me. I've not only wasted money this year on tax software but also time and I even paid for the audit defense. My state return is still unfiled and it is past the deadline. I've lost confidence in the product and entrusting something so significant to Intuit.
Date published: 2021-04-28
Rated 5 out of 5 by from Very efficient and professional. First time user. Really love it. I can scan all forms.
Date published: 2021-04-28
Rated 1 out of 5 by from Huge problem with efile payment!!!! I have used TT for many years however the 2020 TT has a huge glitch. I researched it online and there are numerous complaiints. The 2020 software is not compatible with newer laptops. First of all in order to download the software you need to change your display resolution. And secondly to pay for the efile you have to go through all your display resolutions to see which one works. I'm very dissatisfied since it has costed me many hours of trying to figure out how to be able to go around the issue.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2125
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from excellent it is very simple and easy would recommend it to anyone
Date published: 2021-04-28
Rated 4 out of 5 by from TTax 2020 It was ok, had to remove the first installed session, because updates would work. Disabled Anti-virus, etc, and apparently has gotten this far, so next is file.
Date published: 2021-04-28
Rated 5 out of 5 by from Awesome It was super easy reading and I understood everything that I was filling out.
Date published: 2021-04-28
Rated 1 out of 5 by from Had so much trouble with TurboTax Live!!! I spent 6 hours with 4-5 different turbotax live individuals trying to resolve a bug on the platform. This was a technical error in the rental income area. I was pretty frustrated and there was tracking of the issue number so when 1 person "resolved it" I didn't know how to contact that person back. No email, no number they just left a message
Date published: 2021-04-28
Rated 1 out of 5 by from LAST TIME USING TURBO TAX When you’re expecting to just pay the pricing for State Tax only then get hit with a surprise $50 for filing federal oh and don’t forget there’s a charge for requesting your refund as a direct deposit! I will be going to a tax preparer from now on if I’m paying $200 to complete my taxes. I’m sure you won't miss my little change
Date published: 2021-04-28
Rated 2 out of 5 by from Obviously a very neglected product The imports from Quickbooks Online made me feel like I was traveling back in time. A million steps, three or four different programs involved, etc. etc. And a UI that only a 1990s nerd's mother could love. Even the embedded editor in this "submit a review" page is an abomination. Anyway, after getting all the work done, we went to e-file. We then discovered there was a ridiculous and embarrassing error in the e-file precheck process that Intuit has known about for years and not fixed. Specifically (TurboTax for Business 2020, Windows) still has two incorrect checks that block e-filing for a California corporation: 1. "Secretary of State file number must contain at least 12 digits" 2. "Secretary of State file number must begin with the digits 19 or 20" Both are wrong. California gives corporations seven digit file numbers, and they don't begin with 19 or 20. How hard is this to fix, especially given you've known about it for years (see the multiple exasperated threads in your support forums)‽
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax was awesome It was easy and fast and I will definitely use them again. No waiting in line can be done at home and very efficient.
Date published: 2021-04-28
Rated 1 out of 5 by from Worst Year Ever I've been a dedicated Turbo Tax customer and this is the first year I've had problems with the software and it has been an extremely disappointing experience. After contacting Customer Service who took all of my contact info, they were working to resolve the issue for over 2 hours after which time the call suddenly ended and no attempts were made to further contact me. I've not only wasted money this year on tax software but also time and I even paid for the audit defense. My state return is still unfiled and it is past the deadline. I've lost confidence in the product and entrusting something so significant to Intuit.
Date published: 2021-04-28
Rated 5 out of 5 by from Very efficient and professional. First time user. Really love it. I can scan all forms.
Date published: 2021-04-28
Rated 1 out of 5 by from Huge problem with efile payment!!!! I have used TT for many years however the 2020 TT has a huge glitch. I researched it online and there are numerous complaiints. The 2020 software is not compatible with newer laptops. First of all in order to download the software you need to change your display resolution. And secondly to pay for the efile you have to go through all your display resolutions to see which one works. I'm very dissatisfied since it has costed me many hours of trying to figure out how to be able to go around the issue.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2125