TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from It gets more difficult to use It seems to be harder to find things and I went back in to recheck the dates the funds are to come out of my account and they are no where to be found.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax Software Easy Entry, just need more explanation where a K-1 has a Code Z and where and what amounts to enter from the Statements
Date published: 2022-04-09
Rated 1 out of 5 by from I will no longer be using Turbotax After using the system for multiple years, Turbotax has messed up my taxes by messing up my ex wife's taxes. The system allowed her to claim a dependent even though she marked that the other parent would be claiming. She then did not get any of the tax benefits like EIC or CTC on that kid. I then filed my taxes which were rejected because you put the child's name on the 1040 and made them ineligible for me. She is having to file an amended return due to your error. Also, after contacting your "tax expert" I was on the phone for over an hour while he looked at it and determined he didn't know what to do. He told me to call the IRS even though I paid for the upgraded service. After taking 20 minutes to determine which product I bought he was unable to figure out how to transfer me to the audit department that he said might be able to help. Lastly, the service code that I was emailed after my last contact in either February or March of this year didn't even work so I had to pay full price. Your product is bad and your service is worse.
Date published: 2022-04-09
Rated 5 out of 5 by from Greg Rox My guy Greg was so awesome and patient with me - highly recommend turbotax if they're all like Greg!!
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is easy to do Filing with Turbo Tax is easy to understand. I looked up details they provide to be sure I answered the question correct
Date published: 2022-04-09
Rated 5 out of 5 by from Great Didn't speak with a Turbo Tax Employee. Just followed the instructions.
Date published: 2022-04-09
Rated 4 out of 5 by from Not too bad it takes longer than I thought. I had some issues with my investments information
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax was easy use Turbo Tax was easy to use and user friendly. Downside was I had to pay this year!!! Ugh!!
Date published: 2022-04-09
Rated 2 out of 5 by from Don't use upload your W2 Feature! At first I gave Turbo Tax a high rating until my return got REJECTED. Why? Because I used their "upload your W2" feature and they auto complete the rest. The Employer EIN number was entered incorrectly and I had to go back and do it again.
Date published: 2022-04-09
Rated 5 out of 5 by from Very easy to uae It was great very easy to use, not time consuming, in other words it was awesome!!
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2123
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It gets more difficult to use It seems to be harder to find things and I went back in to recheck the dates the funds are to come out of my account and they are no where to be found.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax Software Easy Entry, just need more explanation where a K-1 has a Code Z and where and what amounts to enter from the Statements
Date published: 2022-04-09
Rated 1 out of 5 by from I will no longer be using Turbotax After using the system for multiple years, Turbotax has messed up my taxes by messing up my ex wife's taxes. The system allowed her to claim a dependent even though she marked that the other parent would be claiming. She then did not get any of the tax benefits like EIC or CTC on that kid. I then filed my taxes which were rejected because you put the child's name on the 1040 and made them ineligible for me. She is having to file an amended return due to your error. Also, after contacting your "tax expert" I was on the phone for over an hour while he looked at it and determined he didn't know what to do. He told me to call the IRS even though I paid for the upgraded service. After taking 20 minutes to determine which product I bought he was unable to figure out how to transfer me to the audit department that he said might be able to help. Lastly, the service code that I was emailed after my last contact in either February or March of this year didn't even work so I had to pay full price. Your product is bad and your service is worse.
Date published: 2022-04-09
Rated 5 out of 5 by from Greg Rox My guy Greg was so awesome and patient with me - highly recommend turbotax if they're all like Greg!!
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is easy to do Filing with Turbo Tax is easy to understand. I looked up details they provide to be sure I answered the question correct
Date published: 2022-04-09
Rated 5 out of 5 by from Great Didn't speak with a Turbo Tax Employee. Just followed the instructions.
Date published: 2022-04-09
Rated 4 out of 5 by from Not too bad it takes longer than I thought. I had some issues with my investments information
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax was easy use Turbo Tax was easy to use and user friendly. Downside was I had to pay this year!!! Ugh!!
Date published: 2022-04-09
Rated 2 out of 5 by from Don't use upload your W2 Feature! At first I gave Turbo Tax a high rating until my return got REJECTED. Why? Because I used their "upload your W2" feature and they auto complete the rest. The Employer EIN number was entered incorrectly and I had to go back and do it again.
Date published: 2022-04-09
Rated 5 out of 5 by from Very easy to uae It was great very easy to use, not time consuming, in other words it was awesome!!
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2123