TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from none disappointed in lack of ease using turbotax. impossible to get help over the phone
Date published: 2021-05-07
Rated 2 out of 5 by from The Pits It was the pits. The original turbo tax had a bad id number. It didn't have enough numbers/letters. I spent 20 hours trying everything to make it work. Then I called and they said that they couldn't help me because I bought it from Costco. I tried down loSading and they wouldn't accept accept my phone number or id and then I tried to start a new account and wouldn't let me because they said my email was already in the system. Then I finally returned the turbo tax to Costco and they had no more to sell. so I went to a new vendor.
Date published: 2021-05-07
Rated 5 out of 5 by from TurboTax is Great Easy, no stress format. It took about 2 hours after I collected all my info.
Date published: 2021-05-07
Rated 5 out of 5 by from Excellent product I love that it’s user friendly, all the instructions are clear.
Date published: 2021-05-07
Rated 2 out of 5 by from TurboTax is not very helpful. You can't get anyone but a computer to answer your questions. And it does not know what you are saying when you say yes. I spent hour on the internet to get Google answers.
Date published: 2021-05-07
Rated 5 out of 5 by from love. Love. LOVE! love. Love. LOVE! tuRboTax because it's dummy pRoof !!! (:
Date published: 2021-05-07
Rated 3 out of 5 by from Typical Turbotax Software is slow, EasyStep doesn't seem to ask for all the needed information, then you have to fill things caught in the review. Didn't pull over my previous Roth contributions. Price for filing state return electronically is ridiculous. Software has updates years after you've filed taxes - no indication of what has changed (does the update matter to me?). Have used TT on the same machine for years but every year it can't find the prior year's return by itself (all prior years in the same folder). Annoying marketing questions having nothing to do with the Review/Rating. Only momentum keeps me using it.
Date published: 2021-05-07
Rated 3 out of 5 by from NOT AS HELPFULL THIS YEAR I always use turbo tax and I do like the way it lays everything out for you , however I needed to ask a question this year and could not get a chat line to come on. I was told that you did not have to pay taxes on your 1099G if it was less than 10,000. will my refund went from 619. to 378. when I put the 1099-G in the system .. if you can check this it would be great..
Date published: 2021-05-07
Rated 5 out of 5 by from Simple and quick Step by step is easy to follow. I did the free version last year as well and had no issues.
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is Great Easy to use and quick to complete. I have been using Turbo Tax for over 25 Years.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 2108
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from none disappointed in lack of ease using turbotax. impossible to get help over the phone
Date published: 2021-05-07
Rated 2 out of 5 by from The Pits It was the pits. The original turbo tax had a bad id number. It didn't have enough numbers/letters. I spent 20 hours trying everything to make it work. Then I called and they said that they couldn't help me because I bought it from Costco. I tried down loSading and they wouldn't accept accept my phone number or id and then I tried to start a new account and wouldn't let me because they said my email was already in the system. Then I finally returned the turbo tax to Costco and they had no more to sell. so I went to a new vendor.
Date published: 2021-05-07
Rated 5 out of 5 by from TurboTax is Great Easy, no stress format. It took about 2 hours after I collected all my info.
Date published: 2021-05-07
Rated 5 out of 5 by from Excellent product I love that it’s user friendly, all the instructions are clear.
Date published: 2021-05-07
Rated 2 out of 5 by from TurboTax is not very helpful. You can't get anyone but a computer to answer your questions. And it does not know what you are saying when you say yes. I spent hour on the internet to get Google answers.
Date published: 2021-05-07
Rated 5 out of 5 by from love. Love. LOVE! love. Love. LOVE! tuRboTax because it's dummy pRoof !!! (:
Date published: 2021-05-07
Rated 3 out of 5 by from Typical Turbotax Software is slow, EasyStep doesn't seem to ask for all the needed information, then you have to fill things caught in the review. Didn't pull over my previous Roth contributions. Price for filing state return electronically is ridiculous. Software has updates years after you've filed taxes - no indication of what has changed (does the update matter to me?). Have used TT on the same machine for years but every year it can't find the prior year's return by itself (all prior years in the same folder). Annoying marketing questions having nothing to do with the Review/Rating. Only momentum keeps me using it.
Date published: 2021-05-07
Rated 3 out of 5 by from NOT AS HELPFULL THIS YEAR I always use turbo tax and I do like the way it lays everything out for you , however I needed to ask a question this year and could not get a chat line to come on. I was told that you did not have to pay taxes on your 1099G if it was less than 10,000. will my refund went from 619. to 378. when I put the 1099-G in the system .. if you can check this it would be great..
Date published: 2021-05-07
Rated 5 out of 5 by from Simple and quick Step by step is easy to follow. I did the free version last year as well and had no issues.
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is Great Easy to use and quick to complete. I have been using Turbo Tax for over 25 Years.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 2108