TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Helpful suggestion Turbo tax is an excellent tax software. My issue is that other tax programs do not charge for additional states or for filing more than state return and I feel this is where Intuit will lose customers. Suggest to re-look at the structure and figure out a way to reduce the other states program or filing charges. There can not be that many but for those that have more than one state it will be a game changer to switch.
Date published: 2021-05-02
Rated 3 out of 5 by from More cumbersome than its' ever been!!!!!!! Got the job done; however, at a great cost of time!!!!!!! If one doesn't have the 2019 AGI figure, then expect to have to "play" with an automated system for, at the least, 45 minutes!!!
Date published: 2021-05-02
Rated 4 out of 5 by from Live Help The addition of live help was awesome and reassuring
Date published: 2021-05-02
Rated 4 out of 5 by from More simple steps It was organized but wanted more simple steps. It would be good if the product is cheaper and allow more than one free State filing.
Date published: 2021-05-02
Rated 3 out of 5 by from no direct place to get questions answered Have used Turbo Tax since it came out. Used to be a place you could click on to get forms explained in layman's language. I can no longer find this feature. (Ex: If I don't know what a cost basis is, or how to figure out foreign income from investments, then I am on my own.) Was nice to see things explained a little better in the past -right in the interview. Yes, there was a feature to exit and ask the community, but then you had to wait for an answer. I am just interested in terms being defined so the average -non-accountant-type person can understand it. I learned so much in the past, but really there were no learning tools this year to speak on. I had difficulty understanding the forms and terms and what was really wanted with very little in the way of explanations for the past couple of years.
Date published: 2021-05-02
Rated 3 out of 5 by from Could be better It would not accept my Property ID for Apartment I live in and I know it was right
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to Use This is the first time I have self-prepared my tax return. Turbo tax made the process very straight forward and easy to follow. I will not dread doing my taxes again next year!
Date published: 2021-05-02
Rated 4 out of 5 by from Download is much better than online version The download is so much better than the online version for home and business. It seems more thorough and tackles every piece.
Date published: 2021-05-02
Rated 5 out of 5 by from GO TURBO TAX! Turbo Tax takes all the stress right off my shoulders! The Turbo Tax Representative called me within 5 minutes from my request and helped me resolve a problem. He was professional, personable, extremely efficient and very informative! What more could I ask for? I recommend Turbo Tax to everybody I know.
Date published: 2021-05-02
Rated 5 out of 5 by from turbo tax is easy you will like it. it is super easy been using it for years
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2091
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Helpful suggestion Turbo tax is an excellent tax software. My issue is that other tax programs do not charge for additional states or for filing more than state return and I feel this is where Intuit will lose customers. Suggest to re-look at the structure and figure out a way to reduce the other states program or filing charges. There can not be that many but for those that have more than one state it will be a game changer to switch.
Date published: 2021-05-02
Rated 3 out of 5 by from More cumbersome than its' ever been!!!!!!! Got the job done; however, at a great cost of time!!!!!!! If one doesn't have the 2019 AGI figure, then expect to have to "play" with an automated system for, at the least, 45 minutes!!!
Date published: 2021-05-02
Rated 4 out of 5 by from Live Help The addition of live help was awesome and reassuring
Date published: 2021-05-02
Rated 4 out of 5 by from More simple steps It was organized but wanted more simple steps. It would be good if the product is cheaper and allow more than one free State filing.
Date published: 2021-05-02
Rated 3 out of 5 by from no direct place to get questions answered Have used Turbo Tax since it came out. Used to be a place you could click on to get forms explained in layman's language. I can no longer find this feature. (Ex: If I don't know what a cost basis is, or how to figure out foreign income from investments, then I am on my own.) Was nice to see things explained a little better in the past -right in the interview. Yes, there was a feature to exit and ask the community, but then you had to wait for an answer. I am just interested in terms being defined so the average -non-accountant-type person can understand it. I learned so much in the past, but really there were no learning tools this year to speak on. I had difficulty understanding the forms and terms and what was really wanted with very little in the way of explanations for the past couple of years.
Date published: 2021-05-02
Rated 3 out of 5 by from Could be better It would not accept my Property ID for Apartment I live in and I know it was right
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to Use This is the first time I have self-prepared my tax return. Turbo tax made the process very straight forward and easy to follow. I will not dread doing my taxes again next year!
Date published: 2021-05-02
Rated 4 out of 5 by from Download is much better than online version The download is so much better than the online version for home and business. It seems more thorough and tackles every piece.
Date published: 2021-05-02
Rated 5 out of 5 by from GO TURBO TAX! Turbo Tax takes all the stress right off my shoulders! The Turbo Tax Representative called me within 5 minutes from my request and helped me resolve a problem. He was professional, personable, extremely efficient and very informative! What more could I ask for? I recommend Turbo Tax to everybody I know.
Date published: 2021-05-02
Rated 5 out of 5 by from turbo tax is easy you will like it. it is super easy been using it for years
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2091