TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Turbo Tax Online was great with expert service Service Agent was so helpful and worked with me patiently.
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo Tax NOT GOOD this year I have been using Tubo Tax for more than 20 years. All smooth before. Easy quick. But this year, Turbo Tax just is not that smart anymore. Had to manually check 3 times to finally get everything right. It even asked strange question out of blue saying my wife health insurance stopped in the middle of the year. Not sure where Turbo Tax got that ridiculous information. Bad. Very bad
Date published: 2022-04-10
Rated 5 out of 5 by from He was very helpful and patient. This was a fantastic experience since I have been putting it off for too long. I am glad it has been taken care of and I enjoyed the interaction with Ernesto.
Date published: 2022-04-10
Rated 4 out of 5 by from FILING TAXES IS STRESSFUL, TURBO IS A GREAT TOOL FILING TAXES IS STRESSFUL, AND ONE TENDS TO PROCRASTINATE IN DOING SO. TURBO WILL WALK YOU THROUGH DOING YOUR OWN TAX PREPARATION AS THOUGH YOU WERE SITTING ACROSS THE DESK FROM A TAX PREPARER.
Date published: 2022-04-10
Rated 4 out of 5 by from very easy to use i read about it online and it lived up to what the article stated....very informative
Date published: 2022-04-10
Rated 5 out of 5 by from Okay I had to change agents! Bryan’s performance was below par! How ever the new agent did a better job.
Date published: 2022-04-10
Rated 3 out of 5 by from Pay wall Hello the experience of filing taxes is great toward end is when the payment pressure a lot of options for no reason
Date published: 2022-04-10
Rated 4 out of 5 by from finally completed I put off doing the return because I knew I was going to owe. Thankfully it ended up not quite as bad as I estimated
Date published: 2022-04-10
Rated 2 out of 5 by from User interface not intuitive In general the wording and side hints are helpful, but the client itself has many errors diminishing the UX experience. Particularly I thought the process of having to go back to retrieve state tax information that I'd already entered in the system during my session, after selecting to file state taxes separately (from e-file federal taxes) to be very unintuitive to the user
Date published: 2022-04-10
Rated 2 out of 5 by from Two stars Every year Intuit Turbotax makes customer hard time to e-file. I have all the information inputted then, still I have to print Federal Tax as well as State Tax copies to file.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2090
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Online was great with expert service Service Agent was so helpful and worked with me patiently.
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo Tax NOT GOOD this year I have been using Tubo Tax for more than 20 years. All smooth before. Easy quick. But this year, Turbo Tax just is not that smart anymore. Had to manually check 3 times to finally get everything right. It even asked strange question out of blue saying my wife health insurance stopped in the middle of the year. Not sure where Turbo Tax got that ridiculous information. Bad. Very bad
Date published: 2022-04-10
Rated 5 out of 5 by from He was very helpful and patient. This was a fantastic experience since I have been putting it off for too long. I am glad it has been taken care of and I enjoyed the interaction with Ernesto.
Date published: 2022-04-10
Rated 4 out of 5 by from FILING TAXES IS STRESSFUL, TURBO IS A GREAT TOOL FILING TAXES IS STRESSFUL, AND ONE TENDS TO PROCRASTINATE IN DOING SO. TURBO WILL WALK YOU THROUGH DOING YOUR OWN TAX PREPARATION AS THOUGH YOU WERE SITTING ACROSS THE DESK FROM A TAX PREPARER.
Date published: 2022-04-10
Rated 4 out of 5 by from very easy to use i read about it online and it lived up to what the article stated....very informative
Date published: 2022-04-10
Rated 5 out of 5 by from Okay I had to change agents! Bryan’s performance was below par! How ever the new agent did a better job.
Date published: 2022-04-10
Rated 3 out of 5 by from Pay wall Hello the experience of filing taxes is great toward end is when the payment pressure a lot of options for no reason
Date published: 2022-04-10
Rated 4 out of 5 by from finally completed I put off doing the return because I knew I was going to owe. Thankfully it ended up not quite as bad as I estimated
Date published: 2022-04-10
Rated 2 out of 5 by from User interface not intuitive In general the wording and side hints are helpful, but the client itself has many errors diminishing the UX experience. Particularly I thought the process of having to go back to retrieve state tax information that I'd already entered in the system during my session, after selecting to file state taxes separately (from e-file federal taxes) to be very unintuitive to the user
Date published: 2022-04-10
Rated 2 out of 5 by from Two stars Every year Intuit Turbotax makes customer hard time to e-file. I have all the information inputted then, still I have to print Federal Tax as well as State Tax copies to file.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2090